Contact BARD Support

by Homie G!

I’ve been using this app since 2017 and haven’t run into any major issues. But recently after updating the app, it gives me this annoying alert every time I open the app. Telling me that either the login ID or password are incorrect. I click OK and I re-enter my information. I haven’t updated it since last year on all my devices so there’s no issues there. I know I’m using my current password. After I click OK, it gives me the same alert again. I can click cancel if I want, but the moment I try to either download or download a new book, it gives me that similar again. But it works just fine on my iPad which I don’t understand. The iPhone version must be broken. I’d like to be able to listen to books on all my devices.

by Stokersue

Don’t like that I must log in every time I need to use the search feature. Neither the app for the ipad or phone will now save my log in information. It’s a real hassle to track down this info every time and try and plug it into little boxes when I’m visually impaired.

Also I have not been able to use my iPad to search for a book and place it on my wish list. This app requires me to download it. I like to use the larger screen of the iPad to search for books, save them to my wishlist and later load them to my smaller phone for listening. I don’t want to carry my large iPad around while listening to a book. Before the changes, I could do this.

by Vlad Dr

In V1.2, app is freezing whenever one tries to access any bookshelf. The solution of going to the settings app and selecting ‘Setting Initialisation’ (suggested by a developer in response to someone else’s review) did nothing for the problem, for me. In having to re-log-in, I lost access to the book I was reading. I went from being stuck reading one book over and over again to having no book(s) to read. Not a solution, very disappointed face.

Played around, and found I can access downloaded books by going to ‘Get Books’->’Previous Downloads’. Hope that helps others, and the app gets fixed soon!