Blue Shield of California Reviews

I have been trying to add my wife to my plan for 2 solid months. Filed all our information on time. We’re both in our thirties in good health, it should have been a simple process. Instead, I’ve been on hold for probably a total of at least 10 hours, had my calls dropped countless times, and the customer service is the most ruthlessly ineffective bunch of liars I have ever had the utter misfortune of speaking to. Consequently my wife has been uninsured for 2 months. During a pandemic. When I’ve done everything correctly and on time.

I have had Blue Shield for 2 years and have hardly used it because again, I’m in good health. This is how this company works. They have no problem getting you on a monthly payment, but good luck if you ever need to make changes or speak to customer service in any meaningful way. I have spoken to health care professionals that dread when you pull out a Blue Shield card because they know they’ll be spending an hour on the phone just to confirm your enrollment.

But hey, BlueShieldofCali is fine. They earn that one star.

Slow loading then locks you into a screen you can’t back out of when it doesn’t load. Can’t find info on mailin prescriptions. Am in New York but defaults to CA providers without directing me to out of CA list. Asks for zip then searches in CA returning ‘0’ internists within a 100 mile radius. When we were transferred to this new account I received cards only for myself and none for the rest of the insured family members and had to call and order them. Same for rest of our company it appears. Not feeling confident with BSCA.

None of the information in BlueShieldofCali is up to date. I had to switch my primary care physician 3 times because the information on BlueShieldofCali was incorrect. I also used BlueShieldofCali to find the closest urgent care facility when my wife was feeling ill. Only to get there and be told they only deal with workers comp claims. BlueShieldofCali is completely useless. Don’t trust any of the information and call to verify before making any changes or driving to a location that is supposed to accept you as a patient.

My young son got what appeared to be spider bites on his ankle. I immediately downloaded BlueShieldofCali and logged into my account that I had previously set up using a browser on my PC. This happened at 8:00 pm earlier this evening.

I was pleased to find two urgent care facilities near me, even though neither was open 24 hours. One of them was listed as closing at 9:00 pm, so I sent the contact information to my wife so she could bring our son there. On the way, she called the facility, got an answering service, and found out that they do NOT, in fact, accept Blue Shield of California insurance, despite appearing as only 1 of 2 in-network facilities nearby. They also stated that they closed at 6:00 pm, not 9:00 pm as indicated in BlueShieldofCali.

I then tried using BlueShieldofCali to report updated information for this “in-network” urgent care facility (that doesn’t take this insurance and closes several hours earlier than BlueShieldofCali states), but the screen that popped up where I would report the changes wouldn’t let me scroll to the bottom field, and brought up a keyboard that covered my text so that I couldn’t see what I was typing, and then couldn’t make corrections to what I typed, and THEN got an error every time I tried to submit the changes that I had typed.

BlueShieldofCali is absolute garbage.

I’d presumed BlueShieldofCali a smart alternative to my physical card until it recently started crashing every time I open it. Resulted in my having to reschedule an appointment I needed to keep as unable to prove eligibility. I don’t need BlueShieldofCali to do any more than show a copy of my card without crashing please.

I’m also unsure why the developers would stop BlueShieldofCali loading with access to the ID card with no internet connection. It seems that this functionality could be preserved offline.

The inability to upgrade or downgrade our plan to suit our needs should be addressed. The page where we can compare plans and select a new plan doesn’t work although it gives a “Successful” and a confirmation number. In verifying this BlueShieldofCali says the account plan stayed the same and the charges for the old plan remain. It may be that the change doesn’t go through right away, but I will check back in a few days. The phone call I made to address this problem gave a very unsatisfactory “we’ll have to cancel the account, and then you can reapply.” WHAT?!!!

BlueShieldofCali used to be better and then after an update in the fall things were no longer there. I had specialists that I had seen and were listed as part my care team and they are no longer there. Along with that all the messages I had from the specialists and my PCM are gone and there is no way to send a message to them. I emailed customer service twice about this with no resolution. I explained both times what the problem was and sent pictures. I didn't even get a response the second time.

1. It should let you put the insurance cards in Apple Wallet
2. Also my card should be available right in the first screen - even if you've become logged out.
3. When I'm viewing that card I'm going to want to be able to quickly tap to copy each of the numbers on it. Don't make me switch back and forth or get out a pen.

Think about it, to look at that card is the ONLY REASON 90% of your users even have BlueShieldofCali on their phones.

During my past two teladoc sessions, after about 10 or 15 minutes BlueShieldofCali signs me out and says "Session Expired". I think they need to disable the timeout when a session is live. Next time I will just try tapping the screen occasionally which hopefully will keep the session active.

Additionally, BlueShieldofCali crashed about 30 seconds after my teladoc visit started. But fortunately I was able to rejoin. Still annoying.

It'd be great for these bugs to get fixed.

Everything is well designed except the payment application is illusive and hidden. I cannot find it no matter how hard I try. My monthly payment premiums are not visible or easily accessible and neither is the ability to make a payment forcing me to call in each month. One of the reason I use BlueShieldofCali or website is for this purpose and both have the same issue. This should be one of the most prominent elements and it makes it challenging to pay my bill. Frustrated.

Ever since I have been with blue shield I have used the mobile app. It’s so convenient and has many useful features. Unfortunately, a couple days ago when I needed to use BlueShieldofCali , it crashed after I signed into BlueShieldofCali . I figured it was a bug and would work if I tried again. That didn’t happen as it-still would crash at the same point of loggin in after multiple times of closing, reopening, and deleting and re downloading BlueShieldofCali again. If someone could fix this problem I will give my review a 5 star.

BlueShieldofCali was working well until today. When I tried logging in, it says connection problems and to try again. But everything else is working fine on my phone and connecting. I even tried turning off WiFi and went to data plan, but still no luck. Something is wrong within BlueShieldofCali . Please fix it! I rely on it for my mail order pharmacy orders.

Overall BlueShieldofCali is quite good at getting your benefits and cost share info quickly as well as search for doctors or facilities.

What is missing for me is the ability to add your member card to the Apple Wallet and the ability to add all my physicians to “my care team” . Currently there is no add button to create my whole team. Only my primary care physicians name appears there and certainly one doctor does not make up a team of caretakers. It would be great to be able to have all the doctors I see (specialists included) in one place.

Works well to get to most info. One quibble for the one missing star - login & touch ID are still a little flaky, and sometimes have to login and enable Touch ID all over again. It seems to be somewhat related to BlueShieldofCali 's state when last exited. Killing off BlueShieldofCali between launches seems to prevent it. Also it pops up a "Your session has expired" error with a confirm dialog, instead of just prompting for fresh fingerprint as other apps do.

Previously...
Not sure what happened, but after latest update (4.1) or crashes after login on loading screen. IPhone 6s using touch id login.

First time user and was hesitant to download due to all the negative reviews but no crashing for me and it's been really informative and useful. Bill pay would be kind of cool but I use my bank's bill pay anyhow.

This is the first time to use BlueShieldofCali , and found out that it is a well layouts. All the information which you might want to look for is there, especially the 24/7 nurse line and telescope. These features are helpful to patients who are seeking help with medical condition or concerns. Needless to say, this is a time saving and money saving app that one should have.

Easy to use and helpful. I realised I was being charged for office visits from my physical therapist even though my deductible was met. I was able to call it to their attention and now I don’t have to pay a copay for my visits

I have commend the people who answer the phones. There really go out of their way to get one the information one needs.
I often say to the representative that if they were a hotel, they would be five star.
Their service is commendable and really is one of the best parts of Blue Shield.
Thank You Art Morales

BlueShieldofCali lets you do so much, from viewing all your coverage to finding a hospital, doctor, etc. It gives you up to date EOBs and how much of your deductible/out of pocket expenses you’ve paid and how much you have left until you’re fully covered. This is one of the best apps I have and I really like it!

I updated BlueShieldofCali this morning and now it opens and then immediately shuts down every time. I have tried restarting my phone several times, and I have tried logging in using my password instead of touch ID. Still shuts down every time. Please fix this Blue Shield of CA!!!

I’d love to tell you how BlueShieldofCali works...except that I’ve never been able to log in to BlueShieldofCali and I’ve had this health insurance for a year. I have called numerous times to get them to reset my password (along with just asking them whatever info i was looking for on BlueShieldofCali , of course). They give me a temporary password, which I enter, then it asks me to change it, which I do, then it won’t take the new password....EVER.
Might as well just install this thing.

I cannot log in each time without having to call to reset my password because the password reset does not work and the “new” password never works more than once. Then I have to sit through customer service trying it and realizing it won’t work for them before they reset my profile. There’s a glitch, and they can’t fix it. If I do get in, it’s a messy app - especially the find a doctor. Too heavy handed and sluggish in the search.

BlueShieldofCali is intuitive and allows you to view your cards, but it lacks the ability to rotate your phone horizontally to view the ID card in full widescreen. This should be adjusted so the doctor’s office can easily scan from the phone.

Your tech people who put this together, I’m sure with many others, has done an outstanding job. Everything is easy to find very quickly.