Manage your health care from anywhere with the Blue Shield of California app.
View your ID card, search for doctors, track your claim information, understand
your benefits and more. The Blue Shield of California app provides BSC and BSC
Promise members enhanced 24/7 service and ease-of-a...
Does the job, and developers fixed crash issue within a week
Works well to get to most info. One quibble for the one missing star - login & touch ID are still a little flaky, and sometimes have to login and enable Touch ID all over again. It seems to be somewhat related to the app's state when last exited. Killing off the app between launches seems to prevent it. Also it pops up a "Your session has expired" error with a confirm dialog, instead of just prompting for fresh fingerprint as other apps do. Previously... Not sure what happened, but after latest update (4.1) or crashes after login on loading screen. IPhone 6s using touch id login.
First time user
This is the first time to use the app, and found out that it is a well layouts. All the information which you might want to look for is there, especially the 24/7 nurse line and telescope. These features are helpful to patients who are seeking help with medical condition or concerns. Needless to say, this is a time saving and money saving app that one should have.
Very Good app, lots of info at a glance
Overall the app is quite good at getting your benefits and cost share info quickly as well as search for doctors or facilities. What is missing for me is the ability to add your member card to the Apple Wallet and the ability to add all my physicians to “my care team” . Currently there is no add button to create my whole team. Only my primary care physicians name appears there and certainly one doctor does not make up a team of caretakers. It would be great to be able to have all the doctors I see (specialists included) in one place.
App crashing constantly
Ever since I have been with blue shield I have used the mobile app. It’s so convenient and has many useful features. Unfortunately, a couple days ago when I needed to use the app, it crashed after I signed into the app. I figured it was a bug and would work if I tried again. That didn’t happen as it-still would crash at the same point of loggin in after multiple times of closing, reopening, and deleting and re downloading the app again. If someone could fix this problem I will give my review a 5 star.
Payment Application Illusive
Everything is well designed except the payment application is illusive and hidden. I cannot find it no matter how hard I try. My monthly payment premiums are not visible or easily accessible and neither is the ability to make a payment forcing me to call in each month. One of the reason I use the app or website is for this purpose and both have the same issue. This should be one of the most prominent elements and it makes it challenging to pay my bill. Frustrated.
Messages and specialists disappeared
This app used to be better and then after an update in the fall things were no longer there. I had specialists that I had seen and were listed as part my care team and they are no longer there. Along with that all the messages I had from the specialists and my PCM are gone and there is no way to send a message to them. I emailed customer service twice about this with no resolution. I explained both times what the problem was and sent pictures. I didn't even get a response the second time.
Crashes every time
I updated the app this morning and now it opens and then immediately shuts down every time. I have tried restarting my phone several times, and I have tried logging in using my password instead of touch ID. Still shuts down every time. Please fix this Blue Shield of CA!!!
Doesn't crash for me.
First time user and was hesitant to download due to all the negative reviews but no crashing for me and it's been really informative and useful. Bill pay would be kind of cool but I use my bank's bill pay anyhow.
Slow loading then locks you into a screen you can’t back out of when it doesn’t load. Can’t find info on mailin prescriptions. Am in New York but defaults to CA providers without directing me to out of CA list. Asks for zip then searches in CA returning ‘0’ internists within a 100 mile radius. When we were transferred to this new account I received cards only for myself and none for the rest of the insured family members and had to call and order them. Same for rest of our company it appears. Not feeling confident with BSCA.
Crashes on opening
I’d presumed the app a smart alternative to my physical card until it recently started crashing every time I open it. Resulted in my having to reschedule an appointment I needed to keep as unable to prove eligibility. I don’t need this app to do any more than show a copy of my card without crashing please. I’m also unsure why the developers would stop the app loading with access to the ID card with no internet connection. It seems that this functionality could be preserved offline.
None of the information in this app is up to date. I had to switch my primary care physician 3 times because the information on the app was incorrect. I also used the app to find the closest urgent care facility when my wife was feeling ill. Only to get there and be told they only deal with workers comp claims. This app is completely useless. Don’t trust any of the information and call to verify before making any changes or driving to a location that is supposed to accept you as a patient.
Worst App with Terrible Customer Service
I cannot log in each time without having to call to reset my password because the password reset does not work and the “new” password never works more than once. Then I have to sit through customer service trying it and realizing it won’t work for them before they reset my profile. There’s a glitch, and they can’t fix it. If I do get in, it’s a messy app - especially the find a doctor. Too heavy handed and sluggish in the search.
Works fine, but lacks basic feature
The app is intuitive and allows you to view your cards, but it lacks the ability to rotate your phone horizontally to view the ID card in full widescreen. This should be adjusted so the doctor’s office can easily scan from the phone.
NEVER been able to log in!!
I’d love to tell you how this app works...except that I’ve never been able to log in to the app and I’ve had this health insurance for a year. I have called numerous times to get them to reset my password (along with just asking them whatever info i was looking for on the app, of course). They give me a temporary password, which I enter, then it asks me to change it, which I do, then it won’t take the new password....EVER. Might as well just install this thing.
Couldn’t get any better
Your tech people who put this together, I’m sure with many others, has done an outstanding job. Everything is easy to find very quickly.
No. Blue Shield of California does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 13,475 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.8/5 . Justuseapp Safety Score for Blue Shield of California Is 15.4/100.
No. Blue Shield of California does not seem legit based on our analysis. This conclusion was arrived at by running over 13,475 Blue Shield of California User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Blue Shield of California Is 15.4/100.
Blue Shield of California works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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