IndiGo: Flight Ticket App Reviews

I have installed IndiGo multiple times on my iPhone. When it functions it is good. But it crashes all the time. So I have to reinstall. This time the error message was can’t connect to the server and everything is grayed out with Retry button. When click the retry it is trying to connect forever. I have good internet connection and everything else work perfect. Also, when I am sometime it gives trouble with login as if it is not recognizing the phone number etc. please someone look into this. I can use the same credentials on a web browser and it works. But on IndiGo I am having problems.

Flew from Goa to Udaipur today with a short layover in Bengaluru. Our checked bags never made it. Fortunately, we packed some extra clothes in our carry on, as well as the usual meds, electronics. The still haven’t tracked it. Both flights were delayed a bit, the first one a bit longer than the second. Hopefully the will find our bags in Bengaluru and get them to the Taj Lake Palace by tonight or early tomorrow. The hotel said for the past week, many bags have been misguided. Only one set made it to hotel. Ugh.

IndiGo says it supports the Apple wallet but it doesn’t. It used to work and now it no longer does. I have deleted and reinstalled both apps several times and it still doesn’t work. We fly often - at least once a week - and it would be nice to have our boarding pass on Apple wallet. Add it is I have to work through a convoluted process just to get into the airport! And my Apple wallet accepts other apps - just not this app

One of the main purpose of the airline app would be to be able to check in painlessly. IndiGo does anything BUT that. I have tried at least 10 different times to put the PNR and the last name or email address. Every time it says it is an invalid number. On all instances I had to go to my laptop browser and checkin. It works on the browser every time!

I thought there might have been a temp glitch but over a period of 1 year, this is just incompetence.

Generally it’s been a pretty reliable app and I used to like the native Apple Wallet integration. That appears to be disabled now. Efficient access to the digital boarding pass is lost.
Could have rated higher if they didn’t randomly switch to the website for various steps and if Wallet integration had stayed.

One major bug is it doesn’t show my current and past bookings correctly; I can only see one when I have many more. IndiGo also constantly bugs me to grant location access. How about taking no for an answer?

This is not just one of the worst BUT it’s actually the WORST airline application I have ever come across. It doesn’t let me even sign in, doesn’t send OTP to any of the valid phone numbers I tried and didn’t load the PNR after 10+ tries (even though the same loaded on web and was a valid PNR). This is just start of the problems with IndiGo, all of which are pretty basic things.

I tried to book tickets by using international credit cards ( Bank of America Visa card ), all the time , IndiGo keep the itinerary on hold. I spoke with the customer care for this, always got the same response - glitch in the payment gateway. It is very annoying experience. this app should focus on the payment gateway, it’s is the most important module of your app.

Not able see flights between two airports. Search in a computer shows the flights but app says no service between airports. Not able to add an itinerary to the account. App keeps crashing every time you search a different route. Better to remove IndiGo than having such a poor non functioning app.

It’s quite summer and total people were on boarded and Ac is not ON. When asked air hostess she said “ I understand sir, once we turn on all functionality all will be good”. What the crap, before or while ppl on boarding process, Ac is expected to be on!!!.

God sake I’m totally sweat out!. By the way this flight is on 29th June 2019 @ Hyderabad to Vijayawada!.

If this app see this review I would request team to help customers with basic stuff.

I downloaded IndiGo two days ago. It goes not show my bookings. I entered the Booking Reference and my last name. I get a response that there are no bookings.

I go to this app's website and enter my Booking reference and I find the required information.

I have removed the so from my iPhone and iPad. Waste of time.

Worst app ever..does not work to do web check in.. first of all it does not search for PNR, throws null exception error for users.. what would people understand out of that.. I guess they made this intentionally so that this app brokerers at airport can charge 200/- for web checkin.. some serious double standard business..

These guys just like most other Indian companies use the notification system as an ad platform

Bombarding users with silly offers in unknown languages

Horrible app. There is nothing on IndiGo that you can’t do or check on the website

I have tried a lot of times to book or see a flight but it always returned no result found. I don’t know what is the problem with IndiGo. As I can see the flights in other third party applications. There is some major bug in IndiGo or it is not supporting ios13.

Developers, please fix IndiGo . I tried it a few weeks ago and I tried it again to check in for my flight tomorrow but it doesn't allow me to do anything. Just fails with a popup asking me to retry only to fail again. Terrible experience.

Doesn’t remember my bookings. To access my bookings I always have to log out and then login again.

Can’t update my contact information, every time I tried says an error has occurred try again later.

Hire someone qualified to fix IndiGo

IndiGo doesn't show selected flight and time. Should show it through the transaction or atleast confirm before final transaction.

App never really worked. Every time IndiGo starts it attempts to connect to server and fails with an error saying unable to connect to server.

I would give zero stars if possible. It’s total useless piece of crap.

Advice to developers - test and test again before releasing product.

It’s really fantastic and loved your new concept.

Smooth as butter. The updated App is user friendly and fast. Loved it

Really great app to book the tickets

I have iPhone 7 Plus. Once IndiGo is on, it shows a main screen and immediately tries to get some data and gives the message “information: Can’t reach server, please try again later”. Retry link goes infinitely connecting

I love flying this app. Except flying out of Mumbai with crowded terminals and frequent delays.

Horrible design. Buggy. Always crashes and complains that the server is unreachable. On the rare occasions when it does not crash, gives inaccurate results - not able to retrieve booking when one exists, etc. IndiGo does not instill confidence in the airline.