Orbitz Hotels & Flights Reviews

I have been a faithful Orbitz customer for over 20 years.

I booked a flight on Orbitz for a May flight date. The flight was cancelled in the middle of the Coronavirus issues. I paid for insurance in case the flight had to be cancelled. My event was cancelled so I cancelled the flight expecting that my money would be refunded. Instead, Orbitz gave me a credit on my account which I had to use to book another flight through Orbitz. When I rebooked the flight through Orbitz, they told me that I couldn’t buy cancellation insurance on the rebooked flight. Because of the rise in Coronavirus infections, I have to again cancel my flight plans - so now, according to this new policy, I feel like I am screwed out of my money. This wouldn’t have happened if Orbitz would have sent my money back and I would have been able to book a new flight.

First of all I’m a loyal customer to Orbitz I always use their services when it comes to my travels needs but not until March 17,2021 when I purchased car rental along with the insurance. When I tried to pick up my car at Payless in San Diego they said that they are franchise so they don’t take any car insurance from what orbitz has offer. They even told me to call orbitz to get the refund so I did call right away and they submitted the refund request.
After 12 days I called them back to follow up on my refund the customer service from orbitz has no record at all on my case so they put me on hold for so long so they can contact Payless in San Diego they said that they never respond. I told them I paid orbitz why not just refund my money they said that they need to confirm with Payless. So they called again and emailed but no response. She ended up told me that once she receives an email from Payless they will refund right away just wait for an email. So It’s almost a month now I called them again to find out what is the status of my refund guess what same answer from Orbitz customer service no record at all on my 2 conversation and I had to go through the same process that they did before.
This company is Horrible with their customer service!!!! they put me on hold again waited for more than 30 minutes still no refund.

I was told that I had a credit available that I had until March 13, 2022 to book a flight, but they never mentioned that my flight needed to completed before that date. When I called to book a flight using my credit, they told me that the flight needed to be completed before March 17, 2022 which it was a different date from the beginning and with the inconvenience that had only 5 days left to complete my travel, if I didn’t want to loose my credit. Then they suggested me to book a cheap flight that would supposedly cost me $45 from LA to MIA to not to loose the entire credit that I had in the beginning. And told to call back to book my real travel and to use my remaining credit. I never got a receipt of that amount and When I called back to Orbitz, they told me I used $72 instead of the $45 that I originally planned on using with the excuse that it would be better that loosing almost $400 of my original balance. I requested to talk to the manager or corporate and Ajpit (the person who I spoke to at last) or something like that refused to get me in contact to explain my situation that I’ve been going through the couple of weeks. I also requested proof of my remaining credit and apparently they are the only ones that can see it. Don’t put yourself into this headache and book your travels somewhere else.

I don’t really understand Orbitz’s concept of customer service. Sooooo easy to book, yet impossible to change absolutely anything. Due to japan still not allowing anyone in their country, I’m having to TRY and make a simple change to a booking of a flight that we planned to use as a connection while staying a couple of days in that city before and after we depart for japan and when we return. Yet even though I purchased flight insurance (keep in mind, I don’t want to cancel just change) it is still like pulling teeth to get someone to talk to me and assist me in a simple change with the exact same air carrier. It will not allow any change in OrbitzHotelsFlights and only gives me a contact number to call to speak to a “customer service” agent. The first time I called, even though it said a 3 hour wait, I figured it wouldn’t take that long. 4+ hours later, after I cleaned my house, went to the gym, showered, and made and ate my dinner, I gave up. The second time l opted to get a call back anndddd they never called back. This is the third time, yet again waiting for a call back after I thought first thing in the morning might change the result, but still 3+ hours of nothing. I am coming up ON 12 FULL HOURS OF HOLDING AND WAITING FOR A CALL BACK. Whiskey Tango Foxtrot Orbitz?!?

I had recently reserved a car with Sixt through Orbitz. The price displayed through Orbitz showed taxes and fees were included in that price. When my credit card was charged, it was about $118 extra than what I initially booked. Confused, I called Orbitz customer service who willingly canceled the reservation and told me I would get a full refund and that they apologize for the error. Unfortunately they penalized me by withholding $100 saying that Sixt policy withholds $100 for any cancellations. I pointed out to Orbitz that it was an error on their end (I sent screenshots and their receipt to prove the confusion). I then contacted Sixt, he said they do not have any funds, Orbitz is the one withholding the funds. Orbitz pointed the finger at Sixt and Sixt pointed the finger at Orbitz. The situation was never resolved. Been using Orbitz for years and I’ve been so disappointed in this situation which lacks integrity, dishonesty and zero care for the customer. Will make sure to never associate with Sixt again (there are plenty of other car rental companies that are way less expensive and do not have inconsiderate penalties) and Orbitz. I will give my time and energy to companies that operate in integrity and care for their customer.

To start I will say I knew going in that it wasn’t a fancy place, all I wanted was a safe and clean place to stay for the night, to say I didn’t get either one is a understatement, to start there was a lady yelling profanities in the driveway and nothing was done, I did not feel safe leaving my car in the parking lot, once in the room I noticed there was no security lock on the bedroom door, it reeked like an ashtray, the floor was stained and the bedding had burn marks and cut marks all over and there was graffiti all over the bottom of the bed frame the bathroom door was held on by the top hinged so I couldn’t even shut the door, i felt scared for my life and the safety of my family and my vehicle, I felt like it was a crime scene, when left there was someone leaning up on our door listening to us talk, I spent 5 mins in the room and felt so dirty that I would feel safer sleeping in my car then staying in that room, im extremely disappointed on how orbitz could allow this type of place to be rented out on their site, I expected more and when I mean more I mean a clean and safe place to sleep, I will never be using orbitz again for anything for their lack of concern over this matter

They are big liars I have booked a flight for five people from JFK to Lahore Pakistan for almost $ 3700, but in these days covid’s third wave broke out and I have called the orbitz that now we don’t want to travel so what options we have the lady told that you have two options that you can get credit vouchers and the second one that you get money back but there will be a deduction of $360 and you have to wait up to 12 weeks I said ok the second one is good for me just refund the money after whatever deduction you want made she did it and said that it’s done. I waited for 12 weeks and after that I called them again that I have not received anything can you please check it and now the lady said that you got the credit vouchers and and you have not called at that time to cancel the flight so you can’t have refund you can have vouchers only. She kept on lying that I have not cancelled at that time that’s why I have to accept this. Now I want to tell the people that OrbitzHotelsFlights is fraud totally don’t believe on them what ever they say you can pay a bit more but buy the tickets from airline directly and save your money.

Every time I called , I was told something different. All I did was change my flight to a later one and I regret it because it became the most complicated issue . I was told I would get my money back after 3 business days and after that did NOT happen , I was told a lesser amount than what was said before would be refunded . I was displeased with that so I was told a manager would call . Waited two business days and no call . When I called the 3rd time, they told me the money (the lesser amount) came back to my account within that day when again , it did not and the original agent said 3 days . Everyone had a new piece of information and was very unhelpful with the way they kept repeating the same thing . The sad part is the person who referred OrbitzHotelsFlights was so excited. Meanwhile I was excited to tell you all that orbitz MAY be good for travel in general , I wouldn’t know this is my FIRST TIME EXPERIENCE with them; but if you have any issues , I you may as well just take the loss because they tell you things that do not happen AND they avoid the issue by repeating what you already understand.

Good luck anytime you want to cancel a reservation on Orbitz. I am currently in the middle of a two hour fiasco, handed off to four Orbitz agents now on hold waiting for a fifth - “supervisor” who can “sign off” on the simple act of cancelling the last few days of a hotel reservation in NYC due to a change of plans. NEVER book a hotel through Orbitz if you have any potential for needing to change or alter the reservation. They are good at taking the money for a reservation, they work very, very hard not to refund anything if you need to make a change. I have been a customer for 15 years booking travel at least 10-15 times a year for our large family. Today I say goodbye to Orbitz - for good. The lifetime value of this customer ends today because Orbitz would rather keep a couple hundred bucks than honor my need to make a change.

Short story they booked me for a 5am car rental for a company that was not open until 8am. They refused to give me my money back for the car rental because hey failed to inform me that I would need to put down a 2,000 deposit for said car rental company. Then when I got to the car company not only was I unable to get the car I booked 3 hours past the time Orbitz advertised Orbitz also made me jump through hoops to get a full refund. Thank God for the amazing staff at the car rental company they where totally transparent they let me wait in the lobby for a ride from my sister and when Orbitz claimed they spoke to them on the phone and couldn’t verify my “claim” the rental company told me they never received a call. Thanks to the rental company I got my money back and they hit Orbitz with a hefty fine courtesy of me and multiple customers. Also while I waited in the cold for three hours the lovely Orbitz staff suggested I walk to the rental company being that it was only 7 minutes away from the airport, the rental company was 7MILES away. They also offered to book me another car for full price because they are always looking out for their customers.

I have used Orbitz for years , I have only encountered a problem 1 time, trying to change a car service booking because of a flight delay. The 12 hour time difference between the US and my destination didn’t help. I lost my booking fee, because my arrival time was not changed as I thought Orbitz had done when after I contacted them. Baron car service said they had not been contacted by Orbitz when I arrived and so I had no car waiting for me to take me to my hotel when I arrived in Manila at 12am. I’ve booked flights through orbitz, never had a problem, booked hotels, no problems, BUT I never had to make any changes to any of those bookings. Orbitz is good in all aspects of booking an event for you. Just keep in mind , as with any travel agency, changes could be a problem.

After spending s few days researching the hotels, it became obvious that I needed to book soon. Using a wireless PC, I spent about 3 days in a row trying to book the trip, only to see error messages about technical difficulties. We had a power outage and I was using the phone app. It was working, except not showing where I could select “nonstop” flights. Again, having major problems getting the trip booked. Every time I’d go thru the process to book the trip, an error message would say that one of my flights just got sold out. This was in error!! What was happening was that the flights and 3 trips were charged to my card, when the message said they were sold out.
Consequently, I missed out on getting the flight time that I wanted, because the others said they were sold out. Not happy with this at all. If anyone is able to rectify this (and now the hotel is showing as less expensive), please advise ASAP.

I went to Norway just before the COVID-19 got real bad early March. Our return flight was scheduled on 3/25 when the US was starting to close inbound travel. This being said there was lots of cancellations. I checked our flights and saw they were cancelled. I tried for 5-6 days to get a hold of orbitz. They just happened to have technical difficulties. I couldn’t get through so I called the airlines to fix this but they couldn’t rebook us because we went through orbitz. I purchased travel insurance and contacted them. These people did all of the work for us and I highly recommend getting this if you leave the country through orbitz because they left us high n dry. I only saved $200 going through orbitz but due to the rescheduling flights we paid more than that with baggage fees. If we booked through the airlines it would have been a lot less stressful and would have been cheaper in the long run. Fact is Orbitz is being deleted from this phone. Never again. It would be rated 0 stars if possible. Trust me they don’t care

I live in a location that doesn’t have any bodies of surrounding water. When I got the chance to take a trip to a hotel that would have a river view I was ecstatic. I made sure that through the application I followed instructions to contact the listed business for any requests or questions I had. I reached out to the hotel through OrbitzHotelsFlights to ensure I had a room on a high floor with a view. I was guaranteed this, told I was already booked for it. When I arrived, I was told by staff that I didn’t have that floor and in fact even though I had proof of the conversation, they said it never happened. I was given a low room floor with a view of a building. After reaching out to orbitz I was told that I should have contacted them..even though I was using their application the entire time. I literally spent over $500 to stay in a room and stare at a building. This was absolutely the worst vacation I’ve ever had and all orbitz was to do is give me a coupon that I won’t ever use . If I could rate this 0 stars, I would. I want my money back. I saved so hard for this trip.

Hey what happened? Used to be able to open flight details by tapping on flight date from My Trips page. Now it just opens a world map and won’t show you anything else. Did this happen with the latest update? FIX IT PLEASE!

P.S. All these negative reviews for OrbitzHotelsFlights : don’t blame OrbitzHotelsFlights or Orbitz if YOU don’t know the basics of booking travel - refund policies, hours of operation of the rental car place, the LOCATION OF THE HOTEL YOU ARE BOOKING. Orbitz follows industry standards when stating cancellation policies, refund requirements, and airline rules and regulations. You have to be an educated consumer to book your own travel. If you don’t want to get stuck or screwed for something YOU didn’t know, use a travel agent. “Do not try this at home.”

I booked a trip to the Royal playa del Carmen resort. While booking I asked the agent what the cancellation policy was, he said I had until April 25 to cancel with no fees. I called back 2hrs later to cancel the trip and the automated agent said I owed a 50% cancellation fee. I called back and spoke to a human, I thought. She said that was correct. I told he I asked about the policy before booking and what the agent said, she asked me if the agent read the disclaimer, which he didn’t.
On to the supervisor who stated that was the hotel policy and he would look into it. I called the hotel and that WAS NOT their policy. ORBITZ LIED. Still waiting to hear back from orbitz as the said they record conversations to prove agent did not state policy.
The call center is in India and that should tell you something. They push to book the trip as fast as they can. Oh I forgot. They sent a confirmation message to my cell and 1 min later sent a confirmation email with this policy at the end in fine print again never stating it was there. BEWARE OF ORBITZ!!!
ORBITZ HAS BECOME A SCAM COMPANY

So I called Orbitz customer care during this crazy pandemic and after pressing nine million buttons to talk to human, I finally spoke to someone in another foreign land. He was just as bad as speaking to a robot because he just kept repeating himself, now, I’ll give him 1% of credit by stating that we are in a pandemic but for me to wait on the phone for over an hour and 26 minutes to speak to his supervisor, to be just hung up on, is completely absurd. I will never, EVER, book another flight through Orbitz, Expedia, or any other company that is not directly linked to the air line specifically. Oh, don’t get the insurance, I’m still waiting on a refund and they keep asking for more and more documents delaying the inevitable. If I could rate Orbitz below a single star, I absolutely would. I hate this capitalism corporation, they hold you and your money hostage. If I didn’t like a shirt, and I wanted to return it, would I not get that money back? Why is this so difficult?

I booked a trip to Hawaii though Orbitz. At the last minute, AA delayed my flight by a day. So I booked another and called Orbitz to cancel the leg of my flight that had been delayed. They said they had done so, but instead canceled my entire trip (on the day I was traveling). So I was surprised to learn I had no connecting flight, no hotel, etc. It was as if I had gone to Hawaii for a week on a whim, and everything was so much more expensive. When I called they were first like, “Well we gave you a refund, what’s the problem.” Then they said there was no way they could’ve ever canceled just one leg of their flight because that’s impossible. I said, Well it would have been nice to have known that. So they said they would do an investigation, but then never did. Now when I call they have no record of the event. So now I use the Orbitz app to shop and then book my tickets elsewhere. My trip was $2,000 more because of Orbitz. But hey I earned $8 Orbucks.

First i want start by saying that i never had a problem with Orbitz before. However, this last trip i booked two flights to Madrid; had no problem on the way there but on the way back we had no return baggage on the reservation. This made no sense why would i reserve a flight to bring suitcase there but not back. Air Europe claims that happens all the time when not booking through the airline. I’m not sure if that’s true or not but i did looked all over Orbitz and i never got a notice that the free suitcase was to Madrid not back. We ended up having to pay over $150 each for our suitcase. Orbitz should have been cleared on this so we could’ve made accommodations for this and not surprised when we got to the airport. If it wasn’t bc this was my first issue with Orbitz i would’ve rated less.

OrbitzHotelsFlights is easy to use, but if you make any type of mistakes and paid for it you will not get your money back for a very long time if you even get it back. I booked a flight within an hour I realize I made a mistake. After hours spent on the phone talking to customer service from another country they said they will send me the refund but it will take eight weeks. That is ridiculous. Customer service was nice but everyone seemed to have a different version of policy. And hard to understand. I booked nearly my entire three week tour from Orbitz, spent thousands, made one tiny mistake I caught within an hour. I will not use this to book anything in the future. Kayak, other sites, just as good and you can understand them as well as get refunded in a timely manner.

I was excited when I found a site that had low prices. When I Tried to book my flight and hotel that was advertised at a good rate, at the end of the transaction it stated “ room not available” and it advised me to select a different room/hotel. I encountered this issue multiple times. My credit card now has these pending transactions for the room that I could not book. To make matters more of a headache The package I tried to lock in was available. I get that the prices fluctuated but over the phone I was going to be charge a higher rate then advertise on the site. Customer service could not accommodate for the inconveniences or honor the price I originally tried to book it for since it was available the whole time. Orbitz wanted to offer a 50 dollar coupon towards a stand alone hotel for a next booking, but after this headache I’m not sure I would want to risk pending charges for transaction that might not go through.

I started using orbitz just to book flights. I found them to be the most competitive with pricing and their customer service was pretty good. Then one road trip when searching for airbnb with none in the area I liked, I remembered I’d recently loaded the orbitz app to my phone. I pulled it up to search for lodgings and it’s smart & efficient design made it great to use. The map feature is my favorite. But the whole layout from search to booking works as it should and now I use it whenever I travel.

We’re currently on our most recent road trip and I’m sitting in a king bed with great bedding waiting for continental breakfast - toasty and comfortable. Thanks to the Orbitz app; thanks team orbitz 😊

Be very careful when you book international flight tickets with Orbitz.
I booked two Turkish airline tickets from Izmir AFB airport to Istanbul IST airport from Orbitz. the flight ticket for each person is around 250 dollars. Then I tried to book another ticket and happened to check Turkish airline official website. The same day same ticket is around 60 dollars. I then checked with several other tickets within Turkey. It is not a single case. It happened a lot for other flights with very different prices. Not sure if it is a trick from Orbitz or Turkish airline, but be very very careful with the international flights.
Also, never use its price match service which is 10 dollars. It is another trick which can never help you. Even though I found this huge price difference, they will not refund me because of price match. They do not match other websites. They claim they only match if they get lower price on their website, and who knows how they decide price.

This is an awful fraudulent company. I made a purchase for a hotel for my up coming trip and they never sent me an email confirmation or saved on my app. There’s a tab on OrbitzHotelsFlights that supposed to save your upcoming trips and OrbitzHotelsFlights did not, so I didn’t think my purchase went through. They don’t even notify you of your upcoming trips. I tried to call them and they put me on hold saying that the hotel wasn’t answering but I called the hotel before I called orbitz and they did answer them they said they would call me back tomorrow and they never did they also said that they would email me and they never did. I used chase to pay for this trip and chase if refusing to refund me so I don’t recommend orbitz or chase. They are both bad companies. If you need an app use Priceline because they will email you a confirmation they will save your trip on OrbitzHotelsFlights and they will notify you more than once of any upcoming trips.

Orbitz can do better by not taking my money for a car rental, just so I can get all the way to the airport in Norfolk, VA, to be told that they cannot give me a car because I do not have a Virginia license.. umm this is an airport, not likely people have a Virginia license because we’re TRAVELING! But excuse me, ma’am, you took my money, two weeks ago.. Left us stranded at the airport for an uncomfortable amount of time. The car rental staff was not very kind, basically told us it’s not their problem. WE had to pay for transportation to the hotel. And had to stay an EXTRA night at a hotel that costs $130 a night! I am extremely unhappy with the car rental experience. Other than that, there are no other complaints. Orbitz gave us a refund for the car rental $400 plus an additional $200 for reimbursement on the hotel & Uber.

I suspect the people that give negative reviews don’t know what they’re doing, and they blame OrbitzHotelsFlights . Anyways, I’ve used this company since before they even had an app. Great company, great app, works perfectly and always gets me a good cheap hotel when I’m on the road or gets me a great price on a flight when I want to go visit somebody. And I travel at least 4 to 5 times a year on a plane and 4 or 5 times in a car and use Orbitz almost every time. I’ve Used other apps occasionally for travel but they’re usually the same or more expensive

I find OrbitzHotelsFlights to be very easy to use to book travel; I can book an entire trip in minutes! However, if I want to review travel later, it is very cumbersome. It took me forever to find how to get a list of my past trips (it was super easy to get a log of my Orbitz points, something I don’t really care that much about). And then when I finally found my past trips, I could look at one but then it would return me to a place where once again I had to struggle to find that list. And as a final insult to injury, when I’d find a trip and click on “receipt,” it will not tell me which credit card I used (in my case, mine or my employer’s); that seemed utterly bizarre not to be able to see the method of payment on the receipt!!! Please make the trip history more user friendly!