Sonru Record app not working? crashes or has problems?

Sonru Record Status

Published by Sonru.com

Congratulations on receiving an invitation to complete a Sonru video interview.
Download this free Sonru app to record your interview at a time that is
convenient to you, directly on your iPad or iPhone.

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Common Sonru Record Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Sonru Record app on iOS and Android devices. Solve all Sonru Record app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Sonru Record iPhone Issues and Solutions

Sonru Record iOS app crashes, not working, errors
Sonru Record iOS app network issues
Sonru Record on iOS has black/white screen

Sonru Record Android App Issues and Solutions

Sonru Record has errors/crashing/not working
Sonru Record server network connectivity issues
Sonru Record has black screen

Sonru Record iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Sonru Record app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Sonru Record app crashes or not working on Iphone (iOS):

Close and restart the Sonru Record app on iPhone
Update Sonru Record app to the Latest Version for iOS
Uninstall and reinstall Sonru Record iPhone app
Update your iPhone to the latest iOS version

Fix Sonru Record on iPhone unable to connect to server/internet connection issues::

To resolve Sonru Record network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Sonru Record black/white screen (blank screen) on iPhone:

Follow the Sonru Record iOS app troubleshooting guide Here →

Sonru Record Android App Issues and Solutions

Fix Sonru Record not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Sonru Record app issues:

Force Stop the Sonru Record App
1. On android, goto "Settings" » click Sonru Record app. » click "Force Stop".

Update Sonru Record to the latest version on PlayStore

Clear Sonru Record App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Sonru Record app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Sonru Record.

Fix Sonru Record unable to contact server/ Sonru Record internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Sonru Record » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Sonru Record » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Sonru Record on android.

Solve Sonru Record black/white screens issue on Android:

Follow the Sonru Record android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Sonru.com, developers of Sonru Record.

Verified email

Contact e-Mail: [email protected]

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Developer: Sonru Limited

E-Mail: [email protected]

Website: Visit Sonru Record Website

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Developer: iCIMS

E-Mail: [email protected]

Website: Visit iCIMS Website

About this app

To help you get familiar with with the process, you can record as many practice interviews as you wish, and we have included a video tour and FAQs to help you along. Download this free Sonru app to record your interview at a time that is convenient to you, directly on your iPad or iPhone. Congratulations on receiving an invitation to complete a Sonru video interview. Don't forget to look directly into the camera, and remember to show your passion and enthusiasm. Best of luck with your interview! Need to contact us? Just email support@sonru. com and we'll get back to you as soon as we can.