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by OpenMindedMane

This app is such a joke. With the false advertising shown for offering alcohol and everything else available to users, in reality it’s only offered to like 3 cities all throughout America. A complete waste of time signing up and giving away all my personal information for them to sell. They don’t even tell you where they are able to deliver to before signing up, you have to put in your address to find out. This app is a disgusting information leach. In order to sign up which is a waste of time because you’re not going to be able to buy alcohol anywhere anyway (unless you’re in the 3 major cities they deliver it to) you must give away all your personal info. Including phone number, email address, the right to see and download all your google account email addresses, see and download your exact date of birth, see and download your street address, see and download your personal phone numbers. After ALL of this, then the app will tell you if they’re able to deliver to you. Such a disgusting terrible app. I don’t see why this app would deserve anything more than 2 stars with such terrible lies it says. ALCOHOL IS IN THE NAME OF THIS APP! And it only delivers alcohol to 3 cities! What is this! Worst app ever!

by Korrigen

Extremely rude customer service. Orders get forgotten. Drivers show up almost two hours late. Now, even though the checkout page has an option for “contact-less delivery, leave outside door,” they refuse to and argue with you.

On more than one occasion, they have just left with my order without canceling it until I called customer service, and was told 3-5 day refund and that they’d figure out about the contactless delivery option, since it’s regional. It should be standard. Every other delivery app has this and I’ve never had problems.

Not to mention their selection is insanely limited to begin with, and then over half of the items are consistently out of stock for days. And I mean regular groceries, not like hand sanitizer and toilet paper back in April 2020. They are also egregiously overpriced (paid $6 for a bottle of Tums expecting the usual size and got a miniature that came with EIGHT tums.” I paid the extra in the past because the sheer convenience made up for it. Now it’s like i’m paying for literally substandard products and twice their cost and awful customer service. Stick with instacart and postmates. GoPuff does not have their act together.

by Secutesantana

I’ve been using goPuff for an entire year now, and I’m done. They have problems with delivering food at a reasonable time, hiring trustworthy people, and delivering food that isn’t expired. When you first place your order, the app will give you an estimate of when your food will arrive. Typically, the estimate is 30 minutes to an hour which is way too long for someone who lives downtown in a large city (meaning there should be more goPuff drivers available and near), but whatever. My problem is that they will keep changing the estimate when you check in on your order; it will go from 30 minutes to 45 minutes, and so forth. One time, I actually waited two hours for $15 worth of food. My final straw with this company came from receiving expired food. I’ve received expired food and stale items three of four times now, but I never complained. However, about two weeks ago, the last time I ever bought anything wrong them, I received food that was expired by an entire week and I let the company know. Two weeks later, they haven’t gotten back to me. No compensation, no apology, just silence. It’s pathetic, honestly. Take your money to DoorDash or UberEats, people.