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They advertise delivery service under an hour, my estimated wait time ALONE was “89 minutes,” that’s not including the time i spent playing russian roulette with vapes trying to figure out “what they had in stock”. turns out, the shop was just saying they didn’t have any of the flavors i wanted in stock (substituted about 15 times by the end of it, repeating flavors). FINALLY got through to support after waiting 20 minutes & guess what, they MAGICALLY had the flavor in stock that i wanted - one that they had said wasn’t in stock, hmmm 🧐. guess what? that was the FIRST time i used the app. i absolutely tried to give this app a few chances (5 to be exact), i ordered off here 5 times in an attempt to be able to say that it was a *decent* app, but it’s absolutely terrible. this situation repeated to varying degrees each time, usually worse than the previous experience though. ALSO - NONE of the drivers knew how to scan my ID card. NONE knew what they were suppose to do & asked me, THE CUSTOMER, “how do i scam your ID? I don’t know how to scan it to approve your delivery”. teach your drivers how to use your app before sending them on a delivery. i will be deleting this app & never using it again. don’t waste your time w this one.

I’ve never left a review before, but I feel like this app needs it. I placed an order today and was given an estimated delivery time of 30 minutes. Well, the driver and estimated delivery time kept changing. After the third time I contacted customer service to cancel the order, because I was worried I wouldn’t be available by the time they finally arrived. I got an immediate response confirming my cancellation. I thought it was all good...Then an hour later a driver texted me frantically asking if my order had been canceled. They were outside my house! All I could do was show them confirmation I’d received that my order was canceled...but now I’m pretty sure this guy didn’t get any money from the 30+ minutes it took him to pick up and deliver my (canceled) order. We all know apps like this treat their drivers like dirt, but this really cemented to me that I shouldn’t be using services like this anymore. Maybe in the future they could consider communicating promptly with their drivers (not to mention making them employees and giving them some amount of job protection 🤷🏻‍♂️). Anyway I’d recommend not using this app.

This app is trash! I knew something wasn’t right about it from the very start because they don’t have a customer service number, but I tried to do the right thing during this pandemic and stay in the house. Not only did the guy never show up with our beer, but he lied about us not answering our phone and proceeded to yell at my girlfriend and hang up on her. Then he said he would come back, and when the ETA said he was outside he really wasn’t and kept sending us to voicemail! How very unprofessional. They don’t give you enough info on the driver either. No description of the car or how they look like most major deliver apps do. Not to mention they claim we will get a full refund but it won’t be until 5-10 business days!!! I would’ve just went to the store if I’d known they would just send us off like that. In fact I would’ve saved about $20 bucks had I gone to the store since they are obviously overpriced. My beer normally goes for $10 but I paid $16 just so I can practice social distancing. We spend $40 and got nothing in return! How frustrating right! Trash trash trash!