Contact EconomyBookings Support

I went to pick up the car I paid for through economy booking website at thrifty. According to the reservation I was supposed to get Ford Expedition or similar in size. I get there and they gave me a smaller size car. I tried multiple times to contact their office but there was no answer ever. I had to pay double the amount I reserved the car for so the rental company can give me the car I originally paid for. So this so far, I paid for a car, rental company didn’t hold up their side of deal and made me pay double the amount. I was there with my wife and three kids. Imagine how difficult it was for me to sit in rental office for three hours during pandemic and people coming in and out. I tried resolving the issue with economy booking through emails, which is also the worst customer service because they don’t respond to your case until after 28 days. And then what they told me” it looks like your issue was resolved because you got the same car”. STUPID. WTH I demanded a refund and they tell me you ended up getting the car. Ya I got the car but only because I paid double the amount I paid you guys. I do not recommend this rental company to anyone and even rental companies that work with this company. They are cheating their customers and that is not acceptable in any way.

Do not trust this company!!!! This is irresponsible company. This is letter that I send to economy booking. What explains what happened. (They even didn’t answer. ) “I want to say, that this is the first and the worst experience for rental cars from your site. 1. First of all the address you sent was wrong, we spent more than 2 hours to find it, because nobody answered phone. We was calling and calling. And finally they gave us different address. We spent 100 RON in taxi. 2.We were distressed (family with children). We got nervous. And this situation mixed up our plans. We leave Bucharest at 13:00 instead of 9:00. 2. We paid for full covered insurance on your site, but in the office they charged us for additional 125 euros for full covered insurance, because they say that your insurance doesn’t cover anything. Instead of 79 dollars, as you said we must pay in the office, we paid 204 euros. So in whole your price of the car would be 149 euros, but we spent 270 euros. Is it normal???? We are so, so angry. “

I arrived with my family to spent the vocation with the car we booked. At the beginning we were given very small car. After hours of argument we got a bigger car , of same price range but were charged extra payment. The car mirror was broken and fixed by tape. Not stable.