My WM Reviews

I just had to manually pay my bill for this month and last because your new autopay system screwed up and never made it’s scheduled payment. For that I got to pay a 2 dollar convenience fee because of your technical issues. When I tried to get it resolved with your customer service, they did nothing other than waste my time (heaven forbid the people you speak to on the phone be empowered to do something to help). If I’m taking time to speak to somebody the phone and you’re calling me back after I submit a customer service request then put me on the phone with somebody that isn’t going to send me to your automated system. When I went through the chat the customer service rep told me this was a known issue, why didn’t you bother to tell any of your customers?

Why didn’t you bother to make some type of information available for customers to find out what they should do if affected by said issue and how to resolve it? Why do you expect customers to fix your company’s screwups and do your work? Maybe I can give you my phone number and when it’s time for my garbage and recycling to be picked up I can go ahead and load it in the truck for you myself.

So I’ll go ahead and reiterate your company is garbage, I’m sure there are nice people who work there but as an entity your company is garbage. Your customer support is garbage, your IT system is garbage, and it kills me that I have to send you money each month.

Waited for 1 hour to have my call answered. Looked for an email address to be able to send a message instead of waiting on the line, but no email can be found for inquiries. The person who answered first was having problems with her line being muffled and she was not clear so she had to pass me along to someone else, it took another 30 minutes for them to pick up. I just wanted an explanation as to why my bill increased by $13. It was about a 30% increase. That is excessive. The representatives I talked to kept calling it a slight increase, slight is 5% not 30%, that bothered me. They said it was normal, it’s their annual increase. I have only been with WM for a little over a year, Can I expect a 30% increase every year? I wish I would have done a better job of checking my garbage disposal options before choosing WM. I will definitely do my homework now and compare to other companies.

This company has horrible customer service and basically lies. They had a screw up on my last bill that they apologized for and took off the late fee behind it and said just pay your bill and your good to go. So I did that and they resumed my service. Then this month on top of my bill I’m charged $70 to simply do three seconds of work for the computer to resume my service after they are the ones who caused the who issue. On top of all this their driver destroyed our car with the claw on the truck as he smashed the hood of our car with it and not once did they even apologize for that matter of fact they sent a late fee notice back when that happened. They are a total rip off and I’ll be looking elsewhere!!

It says you can report a missed pickup, which is what I am trying to do right now because I tried it on the phone and that labyrinthine process led me nowhere and it was slow getting there. It’s set up to make it impossible to get to a human. I went through all the trouble to download MyWM , link my account and I’ve been all through MyWM looking for a place to report a missed pickup and IT DOES NOT EXIST. The closest thing is the contact us page that just has a phone number that I had already called. Total “Waste” of time, same as the company. I’ve had far more trouble with my garbage pickup since they took over my local company. I wish they’d go away. I wish I could find an alternative but they buy them all. 😡

Signed up for auto-pay several months ago to avoid the new jacked up convenience fee. September payment went through okay. Got an email notification in November saying my account was past due and needed payment or I would be charged another fee. Attempts at manual payment would not go through. Hassled for over an hour with app and website and was finally able to chat with a live person who said it looked like my October auto-payment was never scheduled. Gave me a phone number to make a payment. Only option was to pay 2 months, October and November. It currently looks like I’m going to be charged twice for November if the auto-pay that is scheduled goes through.
Very unprofessional and disappointing.

My biggest problem with MyWM is that it “copies from” anything that I copy from elsewhere without me clicking paste. Say I copy an email from the internet to send an email, then Once I’m done emailing I open the WM app. IOS notifies me that “WM copied from safari”. The same goes for passwords, settings, notes, etc. I don’t like that they are phishing all my data every time I switch to MyWM , so I’ve deleted it.

My other big concern is how autopay works. EVERY other company will charge you your remaining balance when your autopay comes up. WM’s app decides to charge the full bill amount again, even if the remaining balance is less or zero.

I’m really regretting using WM’s services and I should have gone with republic… especially since their official app is skimming any data I copy to use elsewhere.

I’ve been on the phone for one hour nobody is available to answer my inquires. The amount of money we pay increase every 6 months. I have the smallest trash bin, and the price is more that the regular bin. I’m very tired of the unprofessional customer service. I can’t wait another company will take over. I’ve on hold now for one hour and 20 minutes as their app does not allow me to make a payment on line because it says I have to link my account which I already linked 8 years ago. You need to do a better job to take care of your customers. The pick up track comes on different times every week so we need to guess when we need to put out the trash. Unprofessional and they don’t even care to be green . I saw a track put my recycled trash with the regular trash. Horrible customer service.

App is garbage and useless. Features don’t work and nothing updates properly. Only use is for you to be able to make a payment to them, which is all they care about.

Only reason still with WM is our county(a big one too) has no choice since they are our only choice for provider since the county changed over from allowing people to be able to pick their own providers. We have to abide by yearly uncontested cost increases and multiple missed pickups where you can go on their website and watch their cameras on their truck
and see them clearly drive by your house and mark you “serviced” and then when you report a missed pick up, they lie to you that they will pick up next day just to continue to insure you day after day they are coming to keep you going until your next week or two week pick up to final show up and mark you “serviced” every day you report it just so they don’t get in trouble. Do better, or just tell me ya ain’t coming till next week.

Everything about the service “provided” is literally not provided. They don’t give you a trash container for months after you start service. You could be waiting more than a year for a trash can. Every time they do pick up trash (when there isn’t some delay) they will spread trash all over the street and in your yard for you to pick up during the week, until they do it again. Out of any business I have ever delt with, they are by far the worst. They have created a monopoly in my area in such a way, that some people would rather take the trash to the dump themselves, than use their service. I hope my city terminates all dealings with them; further more I hope the company is accountable and issue a refund and apology to all those they claim to service here. It is truly a disgrace the way WM has treated the community of Richmond KY. They should be ashamed of themselves and held accountable for their very poor service and business practices.

Worst company I have ever had to deal with my bill was never the same it was always different every time I got one with no notice every time I called and asked why my bill was so much more they would say it was cause of cost going up so had to pay more for gas to them and more for the pick up I asked why I never even get a notice about it no email nothing I just get my bill and it’s always higher each time they told me that was there way of telling me it went up they dropped off a trash can when I signed up for the service I never asked for it about a Yeager later we moved and they don’t offer pick up as our new home they charged me $129 to pick up the trash can when I called and asked why I was charged so much they said it’s for the trash can I was not happy the last I was on the phone with didn’t care cut me off and asked if there was anything else she could help me with and if not have a nice day bye wouldn’t recommend them to anyone worst trash company ever also I have never paid my bill late or not at all it was always paid on time every time it was due

It took 3 months to receive a trash can. When I called to check on my order status, I was told that it had been cancelled by local Evansville office. I was promised two different delivery dates… neither happened on time. During my 3 month wait, I was billed for service for the three months. It took about an hour of my time to get the charges reversed, and way to much work on my part. Then trying to pay my bill on time (because WM is very quick to stop service if even a day late)
The WM app constantly wants billing their way (auto pay, which I refuse to do.) and makes it in - easy to get to the actual payment step. Then this past weekend, I tried to pay my bill, using MyWM . Each method that I put in was declined (as if I had no money in the accounts or whatever). Monday, I was able to put the payment in. If anyone asks me, I will definitely not recommend WM. It will take at least 6 months to a year after all these problems to even consider telling anyone a positive note. I am on my last chance. Just hope WM decides they would like me to know they Care about customer service. I have yet to be impressed or even okay with it.

The irony of a name like Waste Management for a company that clearly lacks any kind of management and doesn’t pick up waste. Their company/app/website has had a glitch for months where payments aren’t being processed, so they skip your house and you have to call to pay the bill. They said to reset up our autopay on MyWM , but when I try, it gives and error message. We called to have autopay redone over the phone, and they said it was fixed, but once again the payment wasn’t processed, so they skipped our house again (that’s how we find out the payments didn’t process btw, because they never sent anything either time to say a payment had been missed). So we called again to pay over the phone and “fix” the issue again (but who really knows). Now this week, they skipped us again bc the lid to our trash can wasn’t completely closed…which is bc there is two weeks worth of trash stuffed in our one bin. Oh, but they said we could have two bins…for additional money of course. So now we have 2 weeks of trash piled up and going on week three. I’d call this company garbage, but an actual garbage company would be a god send right now compared to Waste Management who collects money and not the trash!!

Keep changing my delivery dates. Last one was a doozy. I got a post card saying both my trash and recycle will be picked up on Monday now instead of Thursday. I check MyWM and it says recycling is Monday, trash is Thursday. On Monday MyWM says I have scheduled recycling but Nothing is picked up on Monday. On Tuesday MyWM says again I have scheduled recycling. They pick up the trash but not the recycling. MyWM says that the recycling was picked up. I hit the “what if my trash wasn’t picked up” button. App says I need to have a phone number on file to complain. It takes me to the profile edits. MyWM refuses to add my phone number but I get a notification saying my profile info is successfully updated. Massive gaslight of an app and a service provider.

WM app doesn’t have a feature to get in touch with them or submit an easy ticket. They had a phone customer service line before but now everything is through online support. The problem is the online support does not work - your in “queue” for hours without any help because it refreshes and ends up kicking you out of the chat just to do it again. I gave up. MyWM doesn’t even have a way to submit ticket either, you have to go online on the web to get help.

Our trash pick up date changed due to the holidays which was normal (we’ve been with WM for 3 years) but they postponed the pick up another week - They were supposed to come on 11/30 then they pushed it to 12/6. The problem is, they skipped us which meant we had TRIPLE the trash by the next pick up date of 12/11. It was frustrating because MyWM doesn’t help nor does their online chat feature work. It’s frustrating.

Needless to say, I think MyWM needs to improve if WM wants to only have customer support online. It would be nice if they had an option in MyWM to schedule another pick up if the garbage truck driver skipped us. Maybe a process where you take a picture for proof and they come based on that ticket? I don’t know but I don’t really don’t leave reviews like this but the experience was just horrible. Well likely look into a different service after the new year.

When trying to check a holiday schedule, MyWM is totally useless. As you go into it it finally tells you to go to a website to find that information. The information is not written as a link nor doesn’t have the ability to cut and paste.
if you are signed into an app they know who you are and what your account is. They should be able to easily link your area and give you the information you need automatically. That would be the intelligent way to do it. Obviously they don’t have very good programmers there, and they’re not all that interested in supporting the customer.

Well starting to have same problem with missed pickups with garbage now, I stopped recyclable pickups because of numerous missed pickups, why pay for service I wasn’t receiving regularly, and I save $80 a quarter, and everything still gets picked up, well it was but now their missing trash pickups, my day is Thursday, 3weeks in the last month, missed a pickup, I called each time, 1st miss got picked up the following week, so 2 weeks of trash by road. So service is crappy, customer service reps when calling are mostly great, not so much the ones promising pick up 48 hours after complaint lodged. So currently not very happy.

I only wish I could include screenshots. I never leave reviews but I was appalled by the service I received from waste management. Today marks the 3rd time in 6 weeks that my trash has not been picked up. I thought it could be an oversight at first until I actually witnessed for myself this morning the truck stop in front of my house so I closed the door with the assumption that I’d receive service today only to come outside to see a full can! When I checked MyWM it was stated that I received a pickup today which was obviously false. After searching for about 15 minutes I was finally able to locate a customer service number where I was told that my bin was too close to my mailbox.

I have lived in this neighborhood for 3 years and not once has this ever been an issue. If there is another trash service in your area I’d suggest you use them!

Today I’m leaving a review because the site asked. The last time it asked I didn’t respond because it was my first time using the online site. However I place my order it confirmed but I never received a pickup and today I go to check the status of the pickup and it does not show a request was made. I’m leaving a three star review on the online part of waste management only because if I was to rate them as a company and for there services I would have to give them a Five star review. Another order was placed we will have to see how this one goes.

No recycle service! Some weeks there is no recycle pickup at all! After missing the previous week, I had to call in order to have my recycling items pickup today! I would understand if the weather was bad! However, even when the weather is good it’s still a tossup if our recycling materials will be picked up! In this township a company named WhiteTail has the majority of the business in Montgomery County! If this service continues like this I will drop my current service and sign on to the other recycle company.

I have been with WM for Many years and I always make my payments ahead of time and my debit card got compromised so my payment didn’t go through before I was able to get my new card placed on my file and they canceled my service and charged me $60 re-instatement fee. I tried calling several times and waited on hold so long that I wasn’t able to talk to anyone due to restrictions at work so I just had to eat that cost.