Contact My WM Support

by Deedles416

This company has horrible customer service and basically lies. They had a screw up on my last bill that they apologized for and took off the late fee behind it and said just pay your bill and your good to go. So I did that and they resumed my service. Then this month on top of my bill I’m charged $70 to simply do three seconds of work for the computer to resume my service after they are the ones who caused the who issue. On top of all this their driver destroyed our car with the claw on the truck as he smashed the hood of our car with it and not once did they even apologize for that matter of fact they sent a late fee notice back when that happened. They are a total rip off and I’ll be looking elsewhere!!

by Dant&&&

Keep changing my delivery dates. Last one was a doozy. I got a post card saying both my trash and recycle will be picked up on Monday now instead of Thursday. I check the app and it says recycling is Monday, trash is Thursday. On Monday the app says I have scheduled recycling but Nothing is picked up on Monday. On Tuesday the app says again I have scheduled recycling. They pick up the trash but not the recycling. The app says that the recycling was picked up. I hit the “what if my trash wasn’t picked up” button. App says I need to have a phone number on file to complain. It takes me to the profile edits. The app refuses to add my phone number but I get a notification saying my profile info is successfully updated. Massive gaslight of an app and a service provider.

by Angry Customer #999999

I just had to manually pay my bill for this month and last because your new autopay system screwed up and never made it’s scheduled payment. For that I got to pay a 2 dollar convenience fee because of your technical issues. When I tried to get it resolved with your customer service, they did nothing other than waste my time (heaven forbid the people you speak to on the phone be empowered to do something to help). If I’m taking time to speak to somebody the phone and you’re calling me back after I submit a customer service request then put me on the phone with somebody that isn’t going to send me to your automated system. When I went through the chat the customer service rep told me this was a known issue, why didn’t you bother to tell any of your customers?

Why didn’t you bother to make some type of information available for customers to find out what they should do if affected by said issue and how to resolve it? Why do you expect customers to fix your company’s screwups and do your work? Maybe I can give you my phone number and when it’s time for my garbage and recycling to be picked up I can go ahead and load it in the truck for you myself.

So I’ll go ahead and reiterate your company is garbage, I’m sure there are nice people who work there but as an entity your company is garbage. Your customer support is garbage, your IT system is garbage, and it kills me that I have to send you money each month.