Artifact Uprising Reviews

Wife ordered item a month ago! Couldn’t add item on cart and customer service is hard to get a hold of. She messaged the company through their Instagram and finally got a response. After talking to the customer service, she was able to place the order. She asked when she will receive the order and they said by November 4th. Order was placed around the 6th of October. I asked my wife what’s the status on the photos and it’s weird that you haven’t gotten a tracking number. Long story short customer service replied to my email stating that even though an order number was given to us, that the pictures or orders never made it to production. It’s been 4 weeks and they couldn’t even inform us. Birthday is in 2 days and now we’re stuck with no backdrop for my daughters birthday. I was surprised that it was going to take a month to print 50 4x4 pictures. They said that they can expedite shipping but turnaround time for production to print will take a couple days. So why not just do the order like that in the first place? Very upsetting. You’re better off trying to find a local printing place such as AK Printing or something. I’m sure they will handle your order in a timely manner. DO NOT ORDER FROM THIS COMPANY!

I received AU baby books from a close friend for both my kids and they’re absolutely adorable and will be great memories for the kids when they’re older. HOWEVER ArtifactUprising is so unbelievably difficult to use I want to toss my phone out the window every time I try. It forces you to select in increments of 10, 25 or 50, only gives you one chance to select the photos you want from your phone’s camera role, and good luck trying to view photos you’ve added to your cart without having to redo it all. I wish they would make a better app for new parents who have very limited time to create the baby book!

No search bar ... and I have always found your site hard to get around ... never any clear pics of what you really offer ...I like photo books ... high quality with high gloss , lay flat , ability to put 500 pics in a book ... 100 pages , creative background different page layouts ... I been on your site off and on , order great pics from you ... but never gotten really any good info on your website .. I think you offer , but really not sure ... so if I am having problems getting g around and having a clear view ... I am sure others are too , which means we go elsewhere and your losing business ... I wrote before “my publisher got bought by cheap Shutterfly “ and there are many of us who are a bit lost because good quality what “my publisher offered is no where to be found ... I at one point hoped you guys would pick up the hi t and scoop us up ... but no ... you can’t even get a easy website up ...disappointing because after ordering prints , I thought you had exceptional quality ... but like other companies ... a lot of info goes in one ear and out the other ...

I have been *trying* to order prints from Here for my children's baby books for 2 years. I keep thinking I must be doing something wrong because I can’t ever get all the pictures ordered that I want. It is incredibly cumbersome to place picture orders and I always end up frustrated. I have tried in the browser, on ArtifactUprising , and on my laptop and I continue to have issues regardless of device. I keep coming back because my sons baby book is 75% done and I don’t want to mess with the aesthetic. I started to try to order pictures for my daughters today and im resolved that I can’t endure it any longer. Im going to order prints elsewhere.

Ive wasted enough time on this today already so I won’t enumerate all the issues I’ve encountered… but they are plentiful. Save yourself the money and headache.

I used to love ArtifactUprising, but I’ve finally encountered too many time wasting tech issues and can’t risk my time further using it. Over the years I’ve received error messages using the discount codes they offer and have had to request special extensions while they troubleshoot, I’ve lost projects during the upload process, and now the coup de grace was spending ~4 hours building 4 different photo projects during a sale period only to receive an email the next day that a glitch on their end caused them to lose my projects that now need to be rebuilt. They only offered me a 20% discount for my trouble, but I was already getting that discount during the sale which will now be over. Can’t afford to risk any more of my valuable time on an unreliable app.

I'm giving ArtifactUprising one star because I placed an order of six projects built on ArtifactUprising , and it was cancelled due to a technical issue on their end (that they seem to think was due to ArtifactUprising ). Customer service was not super helpful since their only solution was to rebuild the projects all from scratch, which takes a substantial amount of time. I have been buying from AU for years and really like their products, but after this experience I will no longer be buying from them.

Additionally, ArtifactUprising is difficult to use and very slow. You have to know exactly which photos you'd like to include when starting a project because the feature to select additional or new photos when editing does not work. I have also noticed while rebuilding these projects on the web platform that you don't get all the same options on ArtifactUprising as you do on their website. Overall would not recommend ArtifactUprising to anyone, the web platform seems to work much better. I have never had an issue with an order made through their website.

I spent several hours uploading photos and designing three different albums. When I was ready to checkout, the cart only displayed one album but had an icon indicating that 3 items were in the cart. The total price listed did not add up correctly. After several times removing and adding items to the cart, I attempted to check out - when I looked at my order status it had charged me for four items, including duplicates. I cancelled my order and decided to try in the desktop, only to find that there is ZERO connection between ArtifactUprising and the website, despite being in the same account. What a complete waste of an evening

I had been very interested in using this application until I read their Privacy Policies.
Basically, the deem themselves free to share any personal information you give them as well as any and all information they gather from your Social and information gathered by Third Party Services.
I appreciate that this “Privacy” information is readily and honestly available but I am absolutely appalled at the scope of their willingness to share personal information and to dig anywhere they please for more information and to work with third parties to exchange more information as it’s discovered.
I am sickened by this blatant invasion of my privacy and their admitted attempts to invade and conquer my life simply reap the spoils of war and line their pockets!

Worst app experience EVER. I had several projects going and their app was glitching so they told me to delete and redownload it - even though I signed in under my same account it deleted all of my projects. You’ll be wasting your time. Customer service gives you the runaround even as you send them a screen recording of how their product doesn’t work - with features they advertise. Also - if you log into the desktop version it pretends you’re a whole new person - ArtifactUprising and desktop don’t sync. It’s 2023. I’ve wasted so many hours of my life I’ll never get back after they told me to do something that didn’t work. Hire smarter technology employees to fix your dud of a product.

ArtifactUprising itself is pointless. I have the iPhone 12 Max pro. It’s new and I don’t have issues with any other apps, so it’s not a user error. ArtifactUprising has a lot of glitches. You will click on an icon and nothing happens. I made a book on a desktop computer and am unable to view it on ArtifactUprising under the same account. It says on my app that I don’t have any saved projects. The desktop website was easy to navigate. My only complaint is there’s a limited and pretty basic amount of layouts to choose from. For the money you’re paying, more options should be available. I also read Facebook reviews on other customers experience and was blown away with the amount of people who said they received the wrong books of other customers. Unsure if I will end up purchasing my book or starting over with a different company who seems a little more put together and has more options. I don’t have the best gut feeling about AU.

I love Artifact Uprising’s brand. They really know how to market themselves. But I have an issue with their app, specifically their volumes series, which hasn’t been working as promised. When I first started the series, it would tell me that the project was there but wouldn’t show me where, and when I clicked on the volumes tab, it would repeatedly ask me to set up my payment and shipping options. Now I can actually access the project - except that it crashes every time I click on it. I’ve been following AU since they were acquired by VSCO (a camera app I LOVE), and like I said, I love their branding. So it’s really disappointing to see a company sink so much in their marketing to brand themselves as the best quality out there, only to not follow through on the quality of their products. I haven’t been able to even test their physical products yet because the one product I want, it won’t let me have.

Really love this company’s products, but I’m extremely disappointed with ArtifactUprising . The fact that you can’t see projects created on desktop via ArtifactUprising and vice versa is a huge inconvenience. Like many people, my photos are almost exclusively on my phone. It’s frustrating that if I want to get photos from my phone directly into an artifact uprising product, I have to use ArtifactUprising ’s clumsy interface and limited design options (no brightness adjustment on photos, no font and finish options as there are on the desktop site). This seems like pretty basic stuff and would make me way more likely to use their services for future projects. As it is, I’d recommend folks avoid ArtifactUprising and use whatever method you can to get your photos onto a desktop, so you can use their site.

I used to love using ArtifactUprising. It was easy to upload photos straight from my phone and make annual presents especially for Christmas and Father’s Day. But the last couple of projects have been super buggy and one I couldn’t actually finish uploading to purchase. The customer service people were very kind, but said that ArtifactUprising and the desktop experience are totally separate so there was no way of fixing my buggy app project. I ended up having to transfer all the photos from my phone and use the clunky desktop version. Save yourself time and just do it at the desktop version the first time, the print quality of the lay flat books are still worth it.

This company has the best products. Always very classy and beautiful. I've never gotten anything I didn't like or wasn't beautifully made and lasting. However the website/app always makes me a little crazy. I'm not very technologically savvy so maybe it's on me and they are very good about emailing and reaching out to help and alll my projects have always gotten done in the end. Anyway I recommend them to everyone because I love their work but not for the easily frustrated.

ArtifactUprising is very easy to use. I love the available product options. Unfortunately, I keep having difficulty with ordering. Every time I try to submit my order it says it cannot go through. Even though I am logged into my account and have tried logging in on the full website, and my cart is empty and none of my products are saved on the website. Otherwise, I am sure the products will look great once I figure out how to get them.

I absolutely love using the artifact uprising app. It makes everything so easy. The Legacy books are my very favorite. They are classy and I love displaying them. I receive so many compliments on these books. My friends love the fact I print out my memories so everyone can enjoy them! Why take pictures if your not going to look at them time and again? Print out your memories you will never regret it!

Though the options along the way are deliberately limited in ArtifactUprising, I appreciate the framework every time I use it. It helps me come up with a beautiful project and actually get it done. I typically use it with the photo shop express app and Afterlight to get the edits I want. If I prefer more options for a more extensive project, I head to the website on my computer. As always, the resulting products are excellent.

For the second year in a row, I displayed pictures on fairy light clips for my children’s outdoor graduation party. Unfortunately, this year it rained for over an hour, but I was amazed at how well the pictures stood up in the rain! Although they were a little damp the next day, once they dried, they were fine. The service of this company and the quality of their prints are both excellent! I plan to try one of their books next.

I’ve always loved Artifact Uprising’s beautiful products and have used their app several times because it’s the easiest way to print photos from my phone. ArtifactUprising used to be a bit frustrating because I could only have one project at a time and I had to order everything separately. Not ideal! But now they fixed it!! I’ve already started projects for my parents’ birthdays and Valentine’s Day next month and I’m so excited to be able to edit each project in my own time and have everything shipped all at once!

I honestly can’t say enough about how much I love Artifact Uprising. I ordered their Everyday Prints (10). The quality of the paper is amazing and you can instantly tell that they will last a lifetime! I can’t wait to make my next purchase. Their design is simple and really makes your photos stand out. Their app and website is easy to use. I would recommend Artifact Uprising to anyone and everyone!