Contact Artifact Uprising Support

by Stephy5309

I received AU baby books from a close friend for both my kids and they’re absolutely adorable and will be great memories for the kids when they’re older. HOWEVER this app is so unbelievably difficult to use I want to toss my phone out the window every time I try. It forces you to select in increments of 10, 25 or 50, only gives you one chance to select the photos you want from your phone’s camera role, and good luck trying to view photos you’ve added to your cart without having to redo it all. I wish they would make a better app for new parents who have very limited time to create the baby book!

by Mike Buen

Wife ordered item a month ago! Couldn’t add item on cart and customer service is hard to get a hold of. She messaged the company through their Instagram and finally got a response. After talking to the customer service, she was able to place the order. She asked when she will receive the order and they said by November 4th. Order was placed around the 6th of October. I asked my wife what’s the status on the photos and it’s weird that you haven’t gotten a tracking number. Long story short customer service replied to my email stating that even though an order number was given to us, that the pictures or orders never made it to production. It’s been 4 weeks and they couldn’t even inform us. Birthday is in 2 days and now we’re stuck with no backdrop for my daughters birthday. I was surprised that it was going to take a month to print 50 4x4 pictures. They said that they can expedite shipping but turnaround time for production to print will take a couple days. So why not just do the order like that in the first place? Very upsetting. You’re better off trying to find a local printing place such as AK Printing or something. I’m sure they will handle your order in a timely manner. DO NOT ORDER FROM THIS COMPANY!

by Morrisel2

I'm giving this app one star because I placed an order of six projects built on the app, and it was cancelled due to a technical issue on their end (that they seem to think was due to the app). Customer service was not super helpful since their only solution was to rebuild the projects all from scratch, which takes a substantial amount of time. I have been buying from AU for years and really like their products, but after this experience I will no longer be buying from them.

Additionally, this app is difficult to use and very slow. You have to know exactly which photos you'd like to include when starting a project because the feature to select additional or new photos when editing does not work. I have also noticed while rebuilding these projects on the web platform that you don't get all the same options on the app as you do on their website. Overall would not recommend this app to anyone, the web platform seems to work much better. I have never had an issue with an order made through their website.