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This product doesn’t work. I was given this product from my energy company. I never worked up the nerve to try to put it together and so it stayed unopened in the box for a year or so but amidst this time of quarantine I decided to put it together. I started off plugging in it as the app instructed it blinks green. I thought that showed some promise so I plugged in the Ethernet cable into my router and the green light continued to blink. I decided to type in my hub ID and all I got for the next hour was... sorry we can’t find you HUB. Wow! I mean really?! I have 2 door sensors, 2 color changing light bulbs and an active plug that are just left to rot because the HIVE is crappy! I don’t know if it’s the app or the product, but a pointer to whoever runs this company your product is supposed to WORK!

Not getting notifications at all on iPhone even though I used to get them. Followed all Hive instructions, all notifications are turned on in the app and still nothing. Hive’s response? “ If all of this is correct but your phone still fails to receive a notification you will still get this activity captured in a recording so you can check it from your Hive app.” This is NOT a solution! I was planning on adding more cameras but after this, looking elsewhere!

Just updated the app to the latest version and it didn’t remember my hub device. Tried to add my device again but the app doesn’t recognize the ID (yes, it was correct)! The customer service is only available for a few hours a day and they don’t specify what time zone they’re in, so I have no idea when I can contact them! It’s also frustrating that they don’t give me the option to just email a representative. Why not?!