Contact Pedometer Support

by Alisharabren

The app started out great. It wasn’t until my daughter got it also that I realized that it was not counting steps properly. It keeps saying that I have less steps than her yet I’m up hours before and hours after she goes to bed and I do all kinds of work and walking compared to her. That makes no sense. Then a few days ago I had 6400 some odd steps, I went to Walmart and walked around there for an hour because of the heat, when I came out it told me I had 6102 steps. There’s no way it should’ve been well over 7000 steps. It also tells my daughter that she’s went up however many flights of stairs each day, when she is with me all day and has not went up a single flight of stairs. I don’t know what is going on with the app. I understand it’s free and I appreciate that, but in order to get the correct amount of what’s going on I would hate to have to use a different app and I’m not able to use a different app in order to pay. I don’t know if this has come to your attention before. Like to thank your app designers and workers for doing a great job, and hopefully they will be able to fix this issue. Thank you.

by Trausner

At the beginning of me using this app I was fairly excited. It has rewards and gives me a Apple Watch app that motivates and keeps me on track. But after a while I noticed that some days didn’t quite have as many steps recorded as Apple Health shows. Sometimes it helped to have the app resynchronize with Apple Health but sometimes it didn’t. I learned to live with it, but not anymore. I set myself the goal of 7,500 steps every day and I almost managed to record a one year streak... and I kinda did, coz Apple Health shows that I did, but pedometer++ does not. According to the app, I lost my streak almost two months ago. But this is not true. And so I contacted the support. At first they gave me some basic instructions of resetting the Apple health sync. Which I did, but It didn’t help. Then they said they somehow misunderstood me and they can’t help me. I tried to explain my problem more in detail and asked if there is a work around, but I never got an answer anymore. I tried it again a week later. But crickets. Soo, the app is nice to have when it works. But it not always does and when it doesn’t, the support won’t help. Just be warned.

by UsernamesAreAJoke

This app gives you achievements for things like meeting your step goal a certain number of times, or taking a certain number of steps in a day. That’s great, and it really encourages me to walk, moreso than just checking the number of steps on the Apple Health app.
The problem is that it simply doesn’t work properly. Today I climbed a steep hill, and it granted me 0 flights of stairs. I climbed the same hill five minutes later, and this time it gave me four flights. I would have hit an achievement if it had registered the first trek up the hill, but it didn’t.
And then sometimes it just randomly deducts steps I’ve taken. It credits them to me initally (and matches up with the Health app, so it seems to be an accurate number), then suddenly jumps to a much lower number. When I just checked my step count on the lock screen widget, it showed me 7900 steps, which is over my personal goal, thus giving me a 9-day streak. When I entered the app proper, it cut me down to 6449 steps, significantly below my goal and decimating my streak (and the April achievement). This is the third time I’ve seen this happen, and quite frankly, it’s the last. This app does me no good if it doesn’t accurately (or at the very least, consistently) track my activity. I’ll be deleting it and looking into alternatives.