Contact Pedometer Step Counter Support

by Resortonahill

This app CONTROLS the step goal, setting a person up for FAILURE. You developers are NOT doctors but you write with authority like one. There are enough ways to make a person feel like a failure. My diabetes patients know they need to start out with small, STEADY goals to be successful. I cannot in good conscience recommend this app to anyone until the goals are adjustable by the user.
Over a year ago, at age 67, on August 5, 2018, I started walking to lose weight and ensure my blood sugars stayed in range. I was close to 170 pounds and I started out with a goal of 5000 steps because I also have severe rheumatoid arthritis at times. I have walked every single day without fail, and have an average of between 9,000 to 12,000 steps a day, well over my goal. I have three other apps plus Apple Health to check the step count. I lost 26 pounds.
Please, change the step goal to user adjustable, and I’ll improve my rating.

by Farley213

I had really come to like this app but suddenly the last few weeks I’m missing thousands of steps!

I have a disability and don’t walk a whole lot but still track my step count for myself and my doctors. So my numbers may not be as high as other folks are but they are high for me.

I know that in one instance it was due to my being in the country for a few days so I figured ok no Internet. But the pedometer still should have tracked the step count.

However, I’ve been back in the city for a few weeks now and just as an example, yesterday I did about 1300 steps according to other trackers. This one? Had me at only 155 total. And it’s not the first time.

How does this happen? Please fix the glitch because it seems looking at reviews, im not the only one this is happening to.

by Pristsyeven

I really like that it’s easy to get started with this app. I also like how I can easily go from steps to miles to flights of stairs. I liked that I could view a week at a time giving me my average for the week. Unfortunately it jut randomly deletes thousands of steps. I’ve been using the this app to track my steps for Female Veterans and each day I log 4000 to 9000+ miles but when I go back to view the week 1-2 days will change to 10-30 steps. It takes 47 steps to go from my bed to the bathroom it looks like I didn’t get out of bed or use the bathroom. The whole point to using this app was to be able to submit a “weekly” record. But this looks like I’m not doing my part for Female Veterans.