Contact Pedometer Support
Company Name: Cross Forward Consulting, LLC
About: Pedometers International is an e-commerce company who provides pedometer devices.
Headquarters: Daventry, Northamptonshire, United Kingdom.
Pedometer Customer Service 💢
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13 Most reported problems 😔💔
Accuracy is terrible. I use a treadmill everyday. Everyday it gives me a different amount of steps and never comes close to the actual distance or amount of steps.
The app does not track the steps the same as my Apple Watch. Not even close. It did up to about 2 weeks ago
My app deleted all my progress prior to January 6,2022. Everything just disappeared. I was working on the monthly challenge but it deleted everything from Jan 1st thru Jan 5th.
Hi I inf the Awards motivating! I almost reached my 180 days continous acheivement of daily 10K steps 178 days). Yesterday it somehow didnt count my steps and stopped at 8600. Is there a possibility to make this up or change it? I want to resume the continuity. Now it starts again at 1. Thanks.
I've been using this app since March 2021 and so far I've only climbed 2 flights of stairs according to it. Since now its the end of April and I wear my watch everywhere, thats clearly inaccurate. Now since the most recent apple update, it no longer notifies me when I've reached my goal, and if I don't remember to manually open the app at the end of the day, it doesn't count all of my steps to give me my goal. I'm not sure if I should uninstall and re-install the app because so many have told me, that will erase everything for the past 2 months. Any insight on this would be helpful.
Why does the pedometer ++ display the steps in 5k? I have tried everything from reset to uninstalling. Please help
For the last few days my daily total cjamgers approx 5pm and jumps to next day. This is especially distressing when I have 9931 steps counted when the change takes place. Can you help[ repair this problem
Hello. I will change my cell phone. My question is. Will I loose my step counting history from my old cell to my new cell phone??? Thanks Lorne
My goal is 4 miles per day , sometimes I achieve it with 10000 steps and sometimes I have to walk around 11500 steps . I can’t understand why , is it a problem in app ? Because I always walk the same distance.
I think there is a bug on your app. It’s double counting steps and it stopped counting my total distance achievement. I’ve been stuck on 1078 miles to my Sahara dessert badge for over a month.
Missing steps/ mysterious floors added
by Alisharabren
The app started out great. It wasn’t until my daughter got it also that I realized that it was not counting steps properly. It keeps saying that I have less steps than her yet I’m up hours before and hours after she goes to bed and I do all kinds of work and walking compared to her. That makes no sense. Then a few days ago I had 6400 some odd steps, I went to Walmart and walked around there for an hour because of the heat, when I came out it told me I had 6102 steps. There’s no way it should’ve been well over 7000 steps. It also tells my daughter that she’s went up however many flights of stairs each day, when she is with me all day and has not went up a single flight of stairs. I don’t know what is going on with the app. I understand it’s free and I appreciate that, but in order to get the correct amount of what’s going on I would hate to have to use a different app and I’m not able to use a different app in order to pay. I don’t know if this has come to your attention before. Like to thank your app designers and workers for doing a great job, and hopefully they will be able to fix this issue. Thank you.
Streak of a year lost & support doesn’t care
by Trausner
At the beginning of me using this app I was fairly excited. It has rewards and gives me a Apple Watch app that motivates and keeps me on track. But after a while I noticed that some days didn’t quite have as many steps recorded as Apple Health shows. Sometimes it helped to have the app resynchronize with Apple Health but sometimes it didn’t. I learned to live with it, but not anymore. I set myself the goal of 7,500 steps every day and I almost managed to record a one year streak... and I kinda did, coz Apple Health shows that I did, but pedometer++ does not. According to the app, I lost my streak almost two months ago. But this is not true. And so I contacted the support. At first they gave me some basic instructions of resetting the Apple health sync. Which I did, but It didn’t help. Then they said they somehow misunderstood me and they can’t help me. I tried to explain my problem more in detail and asked if there is a work around, but I never got an answer anymore. I tried it again a week later. But crickets. Soo, the app is nice to have when it works. But it not always does and when it doesn’t, the support won’t help. Just be warned.
Mileage is very inaccurate
by Missyusa
I’ve been using the app for over 2mos, helping to motivate me to walk 4+ miles and over 10,000 steps at least 6 days/wk. So that’s the good part and why I gave it a 2 stars. But I’m disappointed because it’s very inaccurate, at least when it comes to mileage. My husband and I were on a walk recently, I asked him how far we walked. His Apple Watch recorded just over 5mi (he started with 0mi) but on my iPhone with this app, I had just over 4mi (I started with .2 mi that day). We’re on the exact same walk. I didn’t understand how I could have 20% less mileage. I later mapped our route and it was 5 miles. Today is the same thing, except we’re on a 4 mile route. This app on my iPhone said I’ve done 3.3 (I started with .3) but my husband’s Apple Watch had 4mi. So this time, I’ve got 25% less mileage, even more inaccurate.
Now, I’m questioning if the step counter or stairs on the app are accurate. At least it isn’t over counting but I don’t understand how can this app performs so poorly?
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- Pulling issues faced by users like you is a good way to draw attention of Pedometer++ to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
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- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Pedometer++ customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Pedometer++.
