Steps app not working? crashes or has problems?

Steps Status

Published by Supercritical Flow on 2023-12-23

Track how far you walk and how many steps you take. Always on, works on all
iPhones.

I have a problem with Steps

Are you having issues? Select the issue you are having below and provide feedback to Steps.

User reports:
App has problems

User reports 1

problems reported in the last 24 hours

24 hour clock

Most reported problems

Something else

200.0%

Not working

100.0%

Reported Issues: 2 Comments

By Gloria 5 months ago

My steps are not being recorded correctly. Quite a bit under since the last update

By Barbara Warner 6 months ago

Steps no longer being recorded 😢

Common dislikes about Steps app

- App sometimes stops counting steps at less than 20% of total steps during a ‘Workout’

- If you forget to hit ‘Finish’, time will still accumulate

- Steps from a work out that bled over into the next day are not counted

- Can't manually correct the finished time of a work out

- Randomly takes away and minus large part of steps

Have a Problem with Steps - Activity Tracker? Report Issue

Common Steps Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Steps app on iOS and Android devices. Solve all Steps app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Steps iPhone Issues and Solutions

Steps iOS app crashes, not working, errors
Steps iOS app network issues
Steps on iOS has black/white screen

Steps Android App Issues and Solutions

Steps has errors/crashing/not working
Steps server network connectivity issues
Steps has black screen

Steps iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Steps app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Steps app crashes or not working on Iphone (iOS):

Close and restart the Steps app on iPhone
Update Steps app to the Latest Version for iOS
Uninstall and reinstall Steps iPhone app
Update your iPhone to the latest iOS version

Fix Steps on iPhone unable to connect to server/internet connection issues::

To resolve Steps network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Steps black/white screen (blank screen) on iPhone:

Follow the Steps iOS app troubleshooting guide Here →

Steps Android App Issues and Solutions

Fix Steps not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Steps app issues:

Force Stop the Steps App
1. On android, goto "Settings" » click Steps app. » click "Force Stop".

Update Steps to the latest version on PlayStore

Clear Steps App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Steps app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Steps.

Fix Steps unable to contact server/ Steps internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Steps » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Steps » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Steps on android.

Solve Steps black/white screens issue on Android:

Follow the Steps android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Supercritical Flow, developers of Steps.

47.06% Contact Match

Developer: Leap Fitness Group

E-Mail: [email protected]

Website: Visit Steps Website

About this app

With this app, you can easily track how far you go every day, set a goal, and get moving! - Going for a walk? - Siri and Shortcuts support. As you walk, the colors change to show your progress like a sunrise. It shows you just how much you're moving in a simple, elegant way. Set a goal. Track how far you walk and how many this app you take. Always on, works on all iPhones. this app is a pedometer and activity tracker. No noise, no extra gadget to wear and nothing to distract you. Everyone should walk 10,000 this app every day for their health, but many of us don't go that far. Try asking "Hey Siri, how many this app today?