Steps Status

Last Updated on 2025-02-11 by Supercritical Flow

I have a problem with Steps

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⚠️ Most reported problems ⚠️

Something else

75.0%

Not working

25.0%

24 hour clock ⏰

- App sometimes stops counting steps at less than 20% of total steps during a ‘Workout’

- If you forget to hit ‘Finish’, time will still accumulate

- Steps from a work out that bled over into the next day are not counted

- Can't manually correct the finished time of a work out

- Randomly takes away and minus large part of steps

M.Christie 2025-02-21

Steps app not loading

Gloria 2023-11-19

My steps are not being recorded correctly. Quite a bit under since the last update

Barbara Warner 2023-10-08

Steps no longer being recorded 😢

Showing 1-3 of 3 reported issues:

Common Steps Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Steps network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Steps App
1. On android, goto Settings » Steps » click [Force Stop]

Clear Steps App Cache and Data:
1. On android, goto Settings » Apps » Steps » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Steps.

On android, goto Settings » Apps or Manage Apps tab.
Click Steps » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Steps » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Steps