Contact Steps Support

by Jobilizer

A couple of times I found that the app just stopped counting my steps at less than 20% of my total steps during a ‘Workout’. The other thing is, if you forget to hit ‘Finish’, merely pausing it won’t stop the time from accumulating so, even though you finished all of your walk for example in a planned “workout“, it won’t credit you the steps for the day you walked if you forgot to end that particular workout. Then, those step show up on the chart for the next day, but are not counted towards the next day’s steps either. So you don’t get credit for those steps, because they were really part of a work out that you did the day before, but it bled over into the next day because you forgot to turn hit ‘Finish’ that particular work out. Now, there are 2500 steps or so in this particular work out I’m talking about that are showing up for the following day because it was after midnight before I terminated the work out or ‘finished’ the work out, but they’re not showing up on the steps total for the next day, either. It would be very nice if we could go in and manually correct the finished time of a work out.

by Beauty21900824

I used to really enjoy using this app but now more and more it just has become super frustrating, I will look at my steps before I go on a walk even screenshot where I was before my walk than after I finish my walk I will take another screenshot to know how many steps I did just to later go into the App and SS soon as the steps first load it’s accurate but than right in front of me it will just randomly take away and minus large part, about to get rid of the app entirely and find a more efficient one that doesn’t do this glitch as it’s so discouraging and truly upsetting that I have been working really hard to achieve.
hopefully they take the time to resolve this issue/glitch.

by Doctore Whoe

... sometimes you have to actually look at the history and look over each hour, because the over all count comes out wrong. The count will claim that you haven’t made your goal, but if you click on your last hour it will tell you that you made your percentage goal. I would gave given it a four otherwise, as I feel the calorie counting option should be included instead of being charged basically $2 to add it. All this being said with some extra work you can actually count your steps which is nice to not have to buy a pedometer.

Changed the rating to a 2, because they still haven’t fixed these issues and I’ve had this for at least 60 days at this point.