Ameris Bank Personal Reviews

When Ameris Bank formed after merger/acquisition of Fidelity, I thought it would simply be a matter of time when AmerisBankPersonal improved. Initially it lacked the ability to see my account number in AmerisBankPersonal - no big deal, I just had to open my password app which where I also stored it. And external transfers were missing - a problem but I could open up a browser and do it from their website. Now it appears that the bill pay within AmerisBankPersonal has disappeared - so what’s the point of a mobile app if it does not function as a mobile online banking app. I should either use their website all the time but it’s not all mobile optimized or use a bank that works the way one expects.

AmerisBankPersonal is terrible and not the least bit user-friendly! Had to uninstall prior version 4 and reload to version 5 since AmerisBankPersonal did not update on mobile phone. Tried performing a mobile deposit and had the hardest time finding where to perform the deposit in AmerisBankPersonal . Once figured out where to do the mobile deposit, after submitting the mobile deposit, did not see a ‘pending’ submission for the amount deposited within the mobile app. However, when checked the desktop version, immediately saw pending amount deposited. Why are recently deposited items not available for viewing/confirming in the mobile app but ARE avail in the desktop version? The developers for this mobile app need to add a “Pending Deposits” or “Deposit History” section to the mobile app so users can see what was just deposited, as we can do with the desktop version! Also the developers need to make the overall navigation of AmerisBankPersonal MUCH more user-friendly and provide more detailed sections within AmerisBankPersonal so we can better know know where we need to navigate to! As a customer who uses both SunTrust + Ameris Banks, I can personally attest that the SunTrust app is WAY way more user-friendly to use and navigate than the Ameris app! Hope the developers read this and greatly improve the Ameris app soon!

This is the worst banking ap I have ever dealt with! I am a career banker with over 39 years in the industry. Being in upper management at retirement I was in the midst of growth and modern changes including mobile banking. I am surprised that an institution growing as Ameris is would tolerate this ap. Any time I want to check balances or transaction I have to delete the ap and add it again and then log in. The face time has never worked. BEWARE of the mobile deposit!!! It will tell you the deposit has been accepted and approved then the next afternoon you get an email saying it’s been declined. Don’t shred the check too soon like I did. They could care less! I’m moving this account as I text.

You type in your login and password and instead of taking you into AmerisBankPersonal , it redirects you as if you are setting up a NEW mobile account... asking you first for your email.
You have no option other than to type in an email address or close AmerisBankPersonal . Of course, it immediately gives you an error message saying “that email has already been used”... Well, yes, duh. That someone is me... because I already have an account and I already typed in my login and password and now you keep telling me my only option is to set up a new account.

Every. Single. Time. You would have thought after five months, they would have worked on this and fixed it so that people can use AmerisBankPersonal again since the merger. I have uninstalled it and reinstalled it three times. Still does the same stupid thing every time. Seriously about to change banks just so that I can go back to being able to use mobile banking and do mobile deposits like I always did before with Fidelity with NO ISSUES!! Why not just fix the glitch?????

I had never had any issues with AmerisBankPersonal until about 9 months ago but it hasn’t worked properly since. I was signed out of AmerisBankPersonal and could not access anything even when entering log in. I deleted AmerisBankPersonal and reinstalled hoping that would resolve the issue. Unfortunately that also didn’t work. AmerisBankPersonal kept refusing access saying the phone number was already tied to an account. Eventually this issue resolved however I still have to manually log in every time I access AmerisBankPersonal . Face ID will not work nor selecting the save info option. It’s not any easier to use than bookmarking the website and using that to access account. I do like the deposit feature. It makes things easier than having to find time to get to the bank.

This bank is horrible, it was as Fidelity as well.
I have been depositing monthly personal checks from my father (he banks with a local, small town bank in the south middle GA area) and they always want to wait 7 days for approval (holding), when I’ve even called the back for them to get verification it’s in there. One day I will have money to invest with the bank and at this point it’s not going to be y’all. In fact, we plan on leaving in the next month or two.

Additionally, the online banking app (issue with Ameris not Fidelity) has cost be late fees with every bill I had to pay this month due to an ACH issue (per what the tellers were told by their managers). Y’all should be paying these late fees when it’s y’all’s fault they are taking 1-2 weeks after said selected pay date.

I’m over being treated like a little peon customer that doesn’t matter. You don’t get referrals this way, nor do you get future business this way, and I assume you, I will have business in the future, whether it will be with y’all remains to be seen.

Eh, AmerisBankPersonal could use more fixing. I really find it frustrating when im trying to pay my bills and I cannot access my account for some odd reasons! Even when i go online it still doesnt work. Then i have to wait on call just to see if i have the amount of money i need so that I can pay bills. If you cannot make it possible that i can access it at all times regardless if you are updating it, then what’s the point of having it?

We’re almost in 2021 , AmerisBankPersonal should be wayyyyy better , when I look at apps like chime for example all that comes to mind is WOWwww someone really put thought into this. When I log in to my Ameris account my first thought is what I’m the world is this ??? 1998 are we running windows 95 please UPDATE I love your logo lol it’s the only reason I bank with y’all. Yes I said it it’s because of your LION 🦁 fix AmerisBankPersonal make more modern

Excellent bill pay, transferring funds between accounts, but don’t mistype password twice or your in Ameris jail.
Ameris does top list for outrageous fees. Never have we paid too have our finances handled. Interest rates are a joke. They charge 20 times what they pay. Charge 5% on a secured loan and pay .25% on a CD. Our family been with same bank for 70 plus years and that means absolutely nothing to Corporate. They say one thing and do another. Branch President is nothing more than a low level loan officer, with almost no approval authority. Sad all our local banks have been bought by Bancorp with virtually no federal oversight or protections for consumers.

I like the Ameris form of modern banking, with a few shortcomings.

1 - I use my Apple smart phone virtually exclusively for my banking and, for the most part, really like it. However, not only do I find your fonts very small for a person my age (75), but often the information within does not clearly tell me where the money went. I use the phone for my banking as opposed to a checkbook where I write things in ink, but I’m often left without clarity on who got my money.

2 - When I write a check, as opposed to an electronic payment, I get the basic information right away, but it may be two or three days before I can see a picture of the check so I can tell to whom I sent that money. Why can I not see that information right away? Is there a way I can maintain the picture of the check that I sent to you on deposit?

There is more, but I will hold that till later. The best to each of you and stay safe … Bob

Overall good app with several helpful features. Easy to deposit checks, use Zelle, check balances, and make transfers. Also has budget capabilities in the personal finance section; I was initially very excited about this, but this feature needs some improvements. For example, when budgeting changing an amount will change it across all months for the year (rather than letting you adjust for the month, which is highly impractical). Ameris Bank, please update this; it would be a great improvement!

Being over 65 .... I try to keep up with phone and computer skill. Had not needed to do a balance transfer on line for more than 6 months. It took me 2 days... I found the Directions to be lacking in being Very clear on prompting me to the Next step. It even took me awhile to find the transfer location part of the Application.? The best Language would be..... continue here with arrow. Or proceed to finish your transfer... thank you !

My only concern is that I use the Face enabled option and it works sometimes and other times I have to reload my user name and password manually. If there is a maximum time to use that option before you have to re-enter it- no one has mentioned this. Please advise.

Ameris online banking has made checking my account experience extremely easy. Making transfers between checking & savings account Swift & Convient. I’ve been able to stay on top of my finances & the ease of transfer money from savings to checking so easy especially for me to cover unexpected request when my sons need me to send them money.

They know me. They actually know who I am! They treat me like I’m the person I am. I even have a personal banker.

And, I was called last week when someone noticed something happening on one of our accounts that was out of the ordinary. Identity thief cut off at the pass! Just like that! Incredible.

This is what banking is supposed to be.

I was in a hurry to get this check into my account. This was the very first time that I had deposited a mobile check into this bank. It took me less than three minutes. I was finished and ready to do my next task.
Thank you, Ameris Bank for going a step further to make it easy.
James Chavous

When we was planning our move to Indiana for 6 months of the year we started looking for a bank that did business in both Florida & Indiana. Didn’t really like the options so we decided to just keep Ameris as our bank. With their bank app it has been so easy to take care of our business. Love it.

AmerisBankPersonal is easy to use & has just about everything you need as far as bank apps go, but there are a few things I miss from the old Lionbank app that I wish it still had. But that the way of life in general there is away something more to want, you just have to go with what you have in most cases.

I am in my late 60’s and do not trust this technology age. I know there are people older than I who do this all the time. We are away from home and received a sizable check from one of the kids who owed us. With no branches anywhere close by, I had no other choice but to try AmerisBankPersonal Store. Much to my surprise it was very easy. I still don’t trust all the cyber stuff so I probably won’t do it again, but glad to know I know how now. :-)

During my life I have had occasion to deal with many businesses and several banks. Ameris Bank is outstanding in customer service. Not only are they available but, when speaking
to a customer service representative is required, such a representative is always available and always helpful. I cannot recall a time that I have called Ameris bank and did not get my problem solved on the first telephone call.

Fidelity app was way better. Coming from Fidelity, AmerisBankPersonal doesn’t even compare. I mean it doesn’t even show you you’re running balance or anything smh. AmerisBankPersonal has been out for how long now and no improvements have been made to improve the user’s experience lol how considerate. From Fidelity to Ameris this has been a terrible transition. If you can’t bring back Fidelity, the least you can do is bring back their app features or at least the simple ones to make our banking experiences more pleasant and efficient.

AmerisBankPersonal takes forever to load, doesn’t allow me to navigate through my accounts quickly, takes forever to process a mobile deposit, and overall runs exceptionally slow. It’s a total aggravation to have to use my online banking account with AmerisBankPersonal . The most annoying feature is that I have to hit multiple buttons to even log in. I don’t need the reminder every time I log in, I elect NOT to have the fingerprint access for a reason and I don’t need Ameris constantly trying to set it up as I access my accounts.

So I'm a customer who was migrated over from Fidelity Bank, and I'm very confused as to why there isn't a way for me to check my routing and account number within AmerisBankPersonal (or even on the online banking webpage from my computer). What's the point in having a bank account if I can't even provide a point of access to other people? This was a feature that was available in the Fidelity app so I find it strange it wasn't also ported over.

Every time I open AmerisBankPersonal after the most recent update it FAILS to allow me to use Face ID, after manually entering my password it forces me to go through the “look what’s new” feature screen EVERYDAY. For three weeks. I say skip, I say “let’s go”, I click “later”, I click all the possible buttons in the hopes that it will just work normally the next time but NO. It’s annoying. Please make a new and less obnoxious update ASAP.

No matter how many times I turn it on, my Touch ID doesn’t work. It will turn off on its own in AmerisBankPersonal . At times it will be turned on but it will still make me enter password. Lately every time I open AmerisBankPersonal it wants to do a walk through on some feature despite already having shown me a dozen times already.

Latest update is much improved. I am still waiting for the “balance after posting” to be included in the details of each transaction. I need to see the running balance, not just ending balance at the top. Ally Bank has this and it is very helpful!

I absolutely love banking here. There is never a very long wait, and the staff feels more like close neighbors than employees at a bank. I was afraid that something would change when the name changed to Ameris Bank, like so many banks do when there is a name switch. But in this case, everything stayed just the way I enjoy and expect.

I have been a customer of AmerisBank for a long time now. I have enjoyed banking with Ameris. The customer support is always friendly no matter what branch location or support team member you deal with. I look forward to continued growth of AmerisBank, because I have moved and now I have to drive a minimum of a hour to my nearest branch.

Wish there was check boxes to check off when you are trying to see what is outstanding. But because you do have them you have to print everything and then check them off which cost more money and is a hassle.

AmerisBankPersonal is improving over time. Slowly but improving. The latest changes uses the corporate colors for headers of pages. This can be concerning when your account page is a sea of red! But you have plenty of money. Don’t worry. It’s just a IT engineer who thinks it looks cool in design

User friendly. Definitely needs improvements. Aggravating when not in WiFi area. Can’t use it then. Your forced to access website and log in when not in WiFi area.