Contact Ameris Bank Personal Support

This app is terrible and not the least bit user-friendly! Had to uninstall prior version 4 and reload to version 5 since the app did not update on mobile phone. Tried performing a mobile deposit and had the hardest time finding where to perform the deposit in the app. Once figured out where to do the mobile deposit, after submitting the mobile deposit, did not see a ‘pending’ submission for the amount deposited within the mobile app. However, when checked the desktop version, immediately saw pending amount deposited. Why are recently deposited items not available for viewing/confirming in the mobile app but ARE avail in the desktop version? The developers for this mobile app need to add a “Pending Deposits” or “Deposit History” section to the mobile app so users can see what was just deposited, as we can do with the desktop version! Also the developers need to make the overall navigation of the app MUCH more user-friendly and provide more detailed sections within the app so we can better know know where we need to navigate to! As a customer who uses both SunTrust + Ameris Banks, I can personally attest that the SunTrust app is WAY way more user-friendly to use and navigate than the Ameris app! Hope the developers read this and greatly improve the Ameris app soon!

You type in your login and password and instead of taking you into the app, it redirects you as if you are setting up a NEW mobile account... asking you first for your email. You have no option other than to type in an email address or close the app. Of course, it immediately gives you an error message saying “that email has already been used”... Well, yes, duh. That someone is me... because I already have an account and I already typed in my login and password and now you keep telling me my only option is to set up a new account. Every. Single. Time. You would have thought after five months, they would have worked on this and fixed it so that people can use the app again since the merger. I have uninstalled it and reinstalled it three times. Still does the same stupid thing every time. Seriously about to change banks just so that I can go back to being able to use mobile banking and do mobile deposits like I always did before with Fidelity with NO ISSUES!! Why not just fix the glitch?????

When Ameris Bank formed after merger/acquisition of Fidelity, I thought it would simply be a matter of time when the app improved. Initially it lacked the ability to see my account number in the app - no big deal, I just had to open my password app which where I also stored it. And external transfers were missing - a problem but I could open up a browser and do it from their website. Now it appears that the bill pay within the app has disappeared - so what’s the point of a mobile app if it does not function as a mobile online banking app. I should either use their website all the time but it’s not all mobile optimized or use a bank that works the way one expects.