Contact Artsy Support

by FloralWoodson

I was registered for an auction on Artsy with a client auction house. Next time I will deal with an auction house directly rather than use Artsy as a platform. This is because Artsy does not verify that an auction will actually take place on their platform. I was using their live auction feature and I thought it was very intuitive, however 7 lots from the time I was interested in, the auction mysteriously ended and I was sent an email from Artsy saying I missed out on the item I was attempting to bid on. The problem is, the item never went live on the app! and also the supposed “sale” price was 100 dollars above my highest bid. Very suspicious if you ask me.

I emailed support and they would just lie to me and refuse to take any sort of action towards this situation. They continuously told me that the sale did go live, and I simply was “outbid at the last second.” This is ridiculous because that auction didn’t have a timer that was a set countdown, the time would fluxate on bid interest.

I think this platform is very shady, and I think they had a technical issue which didn’t sync up to their client site, and they refuse to acknowledge and take accountability for their mistake. It’s crazy I missed out on an item over 100 Euros. Absolutely insane. Don’t use this service if you want to be treated like an adult.

by Jilly McFee

I am unable to add any categories other than the only one I chose when I first opened the APP. (Impossible to return to that page.) Tried deleting the APP and reopening.
The one Category I was able to open in the beginning has very clear photos. Where are the categories so I can add more? Have tapped on literally everything offered to no avail. Does it need to be this difficult?
One page only partially displays so parts of words are missing. I got the same results using my iPad.
The Help Center responded quickly and tried hard to help me.
I’m using 11.3.1 IOS on 6s+ iPhone. So very disappointed as I am an artist active on Instagram and Pinterest and heard good things about it May 11, 2018, on an artists’ podcast (Artists Helping Artists)

by Cliffsonly1

To the devs: Very unfortunate you get featured in Apple Apps and you don’t feature self representing artists...your loss! Deleting app...sounds like you have further issues anyway...good luck...perhaps I will redownload if you get it together.

Before you down load...if you are a self representing artist don’t bother they don’t want you. If you are looking for self represented artists go to EBay, Etsy, Fine Art America...don’t look here they only want ones that are featured by galleries and other venues.