Contact Stromer OMNI Support
Company Name: myStromer AG
About: Using the OMNI app, you always know where your bike is located, you can lock and
unlock your bike manually or automatically via Smartlock, you can individually
configure the motor and sensor characteristics and you have constant access to
your detailed riding statistics and service history. Manage your bike(s) and
your profile with just a few clicks in the app.
Stromer OMNI Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of myStromer AG
Verified email ✔✔
E-Mail: info@stromerbike.com
Website: 🌍 Visit Stromer OMNI Website
Privacy Policy: https://www.stromerbike.com/en/data-protection
Developer: stromerbike.com
4 Most reported problems 😔💔
Greetings I recently purchased a ST2 belt drive. In the first 10 minutes of riding my bicycle, a warning light came on to tell me the motor is overheating. Then the motor stop the assist. I let the bike sit to allow the motor to cool and once the warning light went off I proceeded. Within another 15 minutes it went back on. I went for a bike ride several days later after 7 miles of fighting with the overheating situation I returned back and discontinued the ride Because the motor stop working with the assistance. I returned the bike to electric and folding bikes Northwest Seattle Washington I told him of the situation and they looked for a report on the warnings for the bike. I'm doing this because when I purchased the bike the original battery was swapped out without notifying me. I noticed the employee doing the swap. The original battery was blue and this battery is yellow. So is it possible it has a bad battery? Sincerely Les Buntting
lacking
by Kn0b1
first off, the new features of the app only show km/ kmh. my units are set to miles - was that really missed in testing?!? (which is why i rated it one star)
secondly, this app basically targets just maintaining your bike/ settings. i would expect it to provide MUCH more feedback in today’s world of data. i would be happy with just the basics, such as:
- tracking routes on a map (the bike already tracks via gps)
- trending amount of motor usage throughout a route vs speed/ etc to show my effort.
- various helpful ways to display that data, perhaps considering an integration with third party apps like stravia
so much potential, yet so far to go.
GPS / map unusable
by RomanS
I believe that bike/app integration is completely broken. Connections to the bike fail most of the time and the app always tells me that the Stromer I'm sitting on is 1km away. Unusable!
Doesn’t launch
by Pieter0023
After updating to the latest version of the app, I can no longer get the app to open. It opens a screen with the Stromer OMNI logo but just sits there spinning. It used to work perfectly ... this update has crippled it.
Have a Problem with Stromer OMNI? Report Issue
Why should I report an Issue with Stromer OMNI?
- Pulling issues faced by users like you is a good way to draw attention of Stromer OMNI to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Stromer OMNI customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Stromer OMNI.
