Contact Oral B Support

Edit**** I have had a brand new iPhone for a couple months now. Everything is up to date. Unfortunately the app is still extremely inconsistent, the timer often stopping after less than a minute of brushing. And also for whatever reason the tracking of days brushed is never the same as the rest. Right now flossed, rinsed, and clean tongue are all at 284 day streak, but brushing is at 14 days. My son is the one who uses this app and it’s extremely frustrating to him, and me, that it can’t correctly track the number of days brushed. Also we have found that the app preforms terribly when trying to do any of the journeys. At this point we are ready to just use the regular timer on my phone and delete this app. In theory this is a great app. I have it for my son to use and when it actually works it’s been great. The problem is how inconsistent it is in actually working. It often will stop mid session or not even recognize a session sometimes. The brushing streak should be the same as all the others, but it keeps going back to zero and he has to start over. Which it just did again recently and it seriously upset him. For the rest he is at 124 days, yet for brushing he it is showing as only 7 days. When the app works it’s great, it just has so many issues that I’m about ready to just delete the app and find a different way to track his progress. My phone and the app are both currently updated and it hasn’t resolved any of the issues.

Until the latest update on the telephones the Oral-B app used to work somewhat satisfactorily. It had glitches, but even so, typically I could get it to work. This last month however has been an absolute disaster. Let me preface this by saying that I count on this product to help remind me and hold me accountable. 100+ dollars for a toothbrush is no small charge, not to mention replacing the heads at approximately five dollars apiece. All of that being said I didn’t mind when the app would at least sink and work. Of late however the only way I can get the app to work at all is to not open it until just before I turn off my toothbrush and then, sometimes, the app will sink and gather my information. Note, that the emphasis is on “Sometimes!” The issue became so problematic That yesterday I went to my dentist and complained, they took back the toothbrush and exchanged it for another one, certain, that the problem lay in the Bluetooth connection with the toothbrush. I set up the new toothbrush yesterday, alas no, the problem is not with the toothbrush and it Bluetooth connection, but rather with the app itself. If you can’t fix it, and you don’t do so soon I’ll just return the unit and go back to something less technical. My husband is rather frustrated at hearing me hollering at my toothbrush three times a day. It’s not good for my blood pressure.

After struggling for years with sensitive teeth/gums and my dentists recommending a mechanical toothbrush, I decided to find one. Luckily, I got found the OralB Genius on Cyber Monday and made the switch. I was actually surprised that it was Bluetooth enabled and had an app associated with it. It came in the mail, i set it all up (about 10 minutes to get everything together), and was ready for my first brush. It took another 10 minutes to sort out how to use the app. I love the guided timer that tells you how long to focus on each area of your mouth. And I genuinely find myself brushing my teeth for more than 2 minutes every single time because it feels so great. I also purchased the sensitive toothbrush heads, which has been great - I was afraid they would be too soft and not actually get the job done, but this turned out to be completely unfounded. And finally, it comes with a sturdy portable case for traveling, which was an awesome bonus. Unfortunately, the app has been crashing lately. If I try to look at my ‘activity’ the program quits. I’ve also had problems with my sessions suddenly quitting in the middle of brushing, then it tells me I haven’t brushed long enough. These have been frustrating, so I’m hoping that an update will be out soon to patch the bugs. Otherwise it’s a great product and my mouth feels so much healthier. Would recommend for anyone!