Contact Lumosity Support

by 4EVERINCREDIBLE :D

I have lost my job due to COVID-19 and Lumosity was a great escape for me and helped me expand my brain level and helped me be calm despite losing my job. It will also probably help me get a new job as my IQ has increased by A LOT and I got to say thank you to Lumosity for that. But here’s the thing, this app and the Premium is a CHEAT. I wanted to try Premium for two weeks so I bought the free trial and realized that I didn’t like it that much. It literally said cancel at any time as long as you cancel it 24 hours before and I literally cancelled it a day after I bought it. Even when I cancelled it, the subscription isn’t going away and I’m going to continue getting payed. Literally a day later, I got terminated from my job. I already have a lot to stress about right now and this is adding on to my stress. How am I supposed to pay for a mind training game when I can’t even pay for my bills on time? Now, I know this was super long, so let me summarize. The lesson learned is DON’T FALL FOR THE FREE TRIAL. These people have probably teamed up with Apple to earn money and make everyone who purchased the free trial broke.

by Anonynous Sender

I don’t write reviews, ever, but I NEED this off my chest. I saw this app on some commercial on a game I play and thought it would be fun. It would help me rewind, make my brain work faster I guess, and, overall, rework my brain with its speed, attention and math, just like it was advertised. I downloaded, set up an account, went through the tests only to discover that Lumosity only worked well if you spent MONEY. You only get 3 games with the free version, can’t do the math portion and it won’t track you as a person. It’s horrible! Do not recommend! I’m only giving this two stars because if you’re not like me, and have money to spend on useless things like this, it might be worth your time. But it’s not worth mine and anyone who is just looking for a nice app to relax playing and learn a bit at the same time.

My recommendations? Add a few more aspects to the FREE mode. Here’s one way: have half the games unlocked, the other locked for premium. Example: if you have 50 games, 25 of could be for free, and the 25 have to unlocked by paying. And don’t leave one option out, like you did with the math games. Have at least one. Also, add a tracking mechanism to the free one that is set up individually, and add a more highly functional one to the premium aspect. I don’t care honestly, just make it more than 3 games so I don’t get burnt out in 2 minutes and maybe this game would be worth it, because right now, it’s really not.

by Scienristry

I’ve been automatically billed for a monthly Lumosity subscription for close to 9 months, but each time I’ve tried to use the app, I’m locked out of the premium content *that I have been paying for*, and shown a screen giving me the option of signing up for a premium membership. Absolutely frustrating. After several attempts, I was able to get in touch with a Lumosity customer service rep whom I sent screenshots of my billing statements. The rep said I hadn’t been a subscriber according to their system since May 2018, and that Apple, rather than Lumosity, was in charge of handling refunds. Alright, that doesn’t solve the problem of the app not working as it should, but if I can get a refund for the months I haven’t had access to the app (since May 2018), I could be ok with that.

I contact apple, and the maximum refund they offer is for a single month’s charge. Oh also, according to Apple, I still had an active subscription, so then the rep James at Lumosity not only failed to fix my issue of the app not unlocking content I had paid for, he gave incorrect information about my subscription status, and furthermore, didn’t seem interested in actually helping me resolve my issue. So ~$12 x 8 down the drain, and neither Lumosity nor Apple will take responsibility, it seems.