OneCard iProve app not working? crashes or has problems?

OneCard iProve Status

Last Updated on 2024-04-23 by TouchNet Information Systems, Inc.

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Common OneCard iProve Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot OneCard iProve app on iOS and Android devices. Solve all OneCard iProve app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

OneCard iProve iPhone Issues and Solutions

OneCard iProve iOS app crashes, not working, errors
OneCard iProve iOS app network issues
OneCard iProve on iOS has black/white screen

OneCard iProve Android App Issues and Solutions

OneCard iProve has errors/crashing/not working
OneCard iProve server network connectivity issues
OneCard iProve has black screen

OneCard iProve iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever OneCard iProve app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix OneCard iProve app crashes or not working on Iphone (iOS):

Close and restart the OneCard iProve app on iPhone
Update OneCard iProve app to the Latest Version for iOS
Uninstall and reinstall OneCard iProve iPhone app
Update your iPhone to the latest iOS version

Fix OneCard iProve on iPhone unable to connect to server/internet connection issues::

To resolve OneCard iProve network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix OneCard iProve black/white screen (blank screen) on iPhone:

Follow the OneCard iProve iOS app troubleshooting guide Here →

OneCard iProve Android App Issues and Solutions

Fix OneCard iProve not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent OneCard iProve app issues:

Force Stop the OneCard iProve App
1. On android, goto "Settings" » click OneCard iProve app. » click "Force Stop".

Update OneCard iProve to the latest version on PlayStore

Clear OneCard iProve App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "OneCard iProve app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch OneCard iProve.

Fix OneCard iProve unable to contact server/ OneCard iProve internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click OneCard iProve » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got OneCard iProve » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch OneCard iProve on android.

Solve OneCard iProve black/white screens issue on Android:

Follow the OneCard iProve android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at TouchNet Information Systems, Inc., developers of OneCard iProve.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit OneCard iProve Website

Privacy Policy: https://www.touchnet.com/en/technology-solution-privacy-policy

Developer: Global Payments Inc.

50% Contact Match

Developer: OneCard TopUp Services Limited

E-Mail: [email protected]

Website: 🌍 Visit OneCard Website

About this app

OneCardiProve allows for campus personnel to accept the Campus OneCard for various functions such as activity privilege, meal plan and financial debit transactions, deposits and student information display from iOS enabled devices via WiFi or mobile broadband. The iProve app combines the versatility and flexibility of iOS devices with the power of the Heartland Campus OneCard System to provide enhanced OneCard transactions. OneCard iProve is a part of the Campus OneCard System provided by Heartland Payment Systems – Campus Solutions. OneCard iProve is enabled by campuses utilizing the Campus OneCard System with proper licensing and configuration. Approved magnetic stripe card reader devices can be utilized to accept the Campus OneCard through mAuthenticate. Manual account entry is supported as well as acceptance of transactions via OneCard Mobile OneCard wallet. Receipts can be sent to cardholders via e-mail or printed through approved connected receipt printers. This is an administrative application and not intended for cardholder use. Contact Heartland Payment Systems – Campus Solutions to license use of the iProve within the Campus OneCard System.