Global Blue - Shop Tax Free Reviews

by Alexander@DXB

I have mailed six tax-free forms at once on January 15th. After two months I get refunded all except one and ever since support keeps telling me to check back in in 2-3 weeks.
Support simply ignores my escalation request.
Now I started to let customs directly stamp the invoice (your invoice address needs to be your home address abroad). You get full tax free refund, its quicker and you don't depend on global blue company which obviously doesn't care.

by RunMeToDeath

Basically impossible to get refund. User experience is very bad. Customer support is non-existent. They take a large cut from your refund.

by Globalpink

Can’t even sign up!

by Galaxylam84

GlobalBlue allows you to update your passport expiry date but doesn’t change it even after you saved the information. I have changed my address and password expiry date a few times and when I go back still has wrong information. Need to fix this glitch.

by JRP024

GlobalBlue keeps having a error of not connecting to the server. So it doesn’t work at all.

by Queen KJM

I been trying to login for two were now and it’s keeps giving me error.

by Olivia_baku

My refunds just disappeared. They were showing status and now I don’t see anything

by Jamming Ruri

No matter what location I chose in GlobalBlue it just says error cannot do a search. So this makes me ask literally every store if they offer tax free.

by Ar91a

I had my 3 refunds on this site and it deleted them, I had gotten 2 of my small refunds but the big refund it states it cannot find it and they were all sent on the same day :(

by I_elarnaot

When you select using face ID app keep appearing and not open the mean menu

by Anuchina

Never works, can’t even create an account to process this. Constantly crashes when I try to create and account. Same issue when my fiancé tries

by S4d.com.ua

Can’t proceed verification, all data was filled from passport scan, but Identification scan always failed.

Very dissatisfied, looks like way to not pay tax free using this as a reason.

by Kale314

It’s shown on the preview but is no longer a feature. Also it seems to be stuck on Argentina. I can’t even see other countries.

by Steve A PSP

It is a great concept but when you can’t even count on tracking basic purchases - it really destroys trust and value. Make sure to hold all your receipts and tracking numbers because GlobalBlue just has them disappear.

by Darkpilot

In order to create an account, you must tick a box agreeing that Global Blue can use your information for marketing purposes besides what is required to process tax refunds. I’m not here to get junk mail - I’m disappointed that you can’t create an account without agreeing to marketing! Deleting GlobalBlue .

by OurBigAdventure

Unfortunately the password requirements are far too insecure for me (letters & numbers only) so I did not want to give them my information. Without that GlobalBlue has customs info and a list of stores in various cities. Nothing I couldn’t find using Google.

by Mad_Scientist

GlobalBlue functions well enough but would easily be improved by two minor adjustments.

Issue 1: If you create your Global Blue account via GlobalBlue, you will STILL need to go to the website to complete the registration process.

Issue 2: The Global Blue "virtual card" is not integrated into Apple Passbook. You must log in each time (with an active internet connection), navigate to the "virtual card" and proceed from there. Many travelers do not use their phone's data plan whilst on holiday so please be judicious as to your own use.

If these two issues are addressed in subsequent app updates, GlobalBlue would receive 5 stars from this reviewer.

by Changing Providor

And yet I receive a notice that one was not. I had them all stamped at the airport. Someone else has messed this up. I received my refunds for my other purchases. Annoying. Not sure I will use Global Blue again.

by Posseydon

Nice app. It crashes every time when try to open the calculator. You should add more currencies.

by FanticRider

Doesn’t work any more on iPhone on iOS 14

by TrilobiteHK

Used to be able to scan in your purchases barcode and keep track of refunds. After upgraded to new version, all that and the function is gone. Lousy app now. Will delete GlobalBlue now. Absolute rubbish!

by Somayya

After upgrading it to the latest version, i can't log in to my account!
Its showing that the password is wrong, but i tried it with the website and the password is working! 😕

by -Dina-

I was happy at first with GlobalBlue , however suddenly it stopped working and when I reinstalled it, it removed all my tax forms which I have added manually and only kept those added through the shop system, today when I checked my refund tracker, guess what? It deleted one of the store added forms??! Very disappointed, next time I will use notes to save my doc ids. 😔

by Stevo CT

It is a great concept but when you can’t even count on tracking basic purchases - it really destroys trust and value. Make sure to hold all your receipts and tracking numbers because GlobalBlue just has them disappear.