Contact Disney Frozen Free Fall Game Support

by Omi Ma

While I appreciate some aspects of this app, I am tired of it actually getting “frozen” REPEATEDLY when I use it which requires me to delete it and re-download it. In the process, I lose lives, and have to constantly reset the city because all of the “purchases” through points I made end up being “stored”. While the stored items are generally the same ones I won though points, it gets a aggravating having to do it time and time again. In addition, while I enjoy playing it, it’s extremely frustrating to attempt to conquer certain levels and there are no additional directions, hints, or assistance in getting out of the levels. Perhaps there could be assistance on a site somewhere for these issues. Again, the graphics and colors are great, but I expect better from Disney especially on a relatively new iPad which is of the appropriate system that should have no problem. I do not experience this on any kind of similar app that has the same type of set up and gaming action.
Update…
TOO MANY ADS…AFTER EVERY GAME, AN AD POPS UP THAT YOU HAVE TO WAIT ON TO FINISH….YOU CANNOT SKIP THEM OR EXIT FROM THEM DESPITE HITTING THE X MULTIPLE TIMES. I play this game very rarely now because of this. The ads take just as long as the average game so I spent half my time playing a game and the other half waiting for ads to finish. I’m done.

by Seachasm

I have played this game for several years. Now, this game is becoming like so many other match-3 games: we don’t get to choose when to use boosts, and we can’t earn ice picks through daily log in. I was recently stuck on a level for a week, during which it suddenly earned a “super hard” (or some such) label. I think it also got harder. A few ice picks would have solved it, but I don’t dare use them now that I cannot earn them in a reasonable way. Instead, I thought I’d use a snowball to get past it. THREE snowballs later (that’s 15 additional moves, for those keeping track), and I still hadn’t managed to clear two frozen cells. I finally succumbed and used the ice picks, but when a level is that difficult, it’s no longer fun. I have quit playing other match-3 games that require a boost (or multiple boosts) just to finally clear a level. This one is facing a similar outcome. But I doubt this review will make a difference. After all, who can argue with a near-perfect 5-star rating? Nevermind all the players who have been playing for years. All that seems to matter is making it so hard we have to buy boosts to progress. Can’t argue with money.

by QueenoftheBigBlue

2021 update. Played this for the first time in years. Some things have changed. Learned that it has a new dev (Jam City, with whom one must create an account to save their progress, particularly if you delete and reinstall the game for whatever reason- no thank you), and you can unlock lots of news outfits and or powers for the characters (Snow Queen/Nature Spirit Elsa, yay!), but some things- like the levels being stacked against you if you don’t want to use real money for power ups, and lots of useless moves that don’t help you achieve the goal of a level at all, forcing you to waste precious moves, and the game not reshuffling the board until ALL available moves have been made, whether they help or not- haven’t changed at all. Like before it’s easy and fair in the beginning- I started from scratch- but it doesn’t stay that way. Don’t go into this with high expectations, don’t go in thinking you’ll get very far for free.

TL;DR- Some things are different in this version, but a lot that needed changing hasn’t been and likely never will be. Game still doesn’t play fair and pushes IAPs. Disappointing.