Contact Disney Magic Kingdoms Support

Hi - I’ve been playing since way before your first birthday. Seriously doing a disservice to those of us with every single character, every single attraction, and every piece of land. There are so many plots that are unavailable - open them all up. I have about 30 attractions that I don’t have room for. I’m not even going to figure out how many concessions I have just sitting there not being used. Get rid of this character limit. I have 150 that I can send out on tasks to get tokens for leveling up characters from the most recent events - now I have to pick and choose which ones I can keep. I can’t send any of my characters out for the guests requests because I still can’t weed down which characters I need to keep and which ones I can send away right now. So many of us have spent actual money during the events to get the special characters in order to complete the event and make sure we get everything available. Refund us or take away the limit. If people’s games are crashing, that’s honestly their problem because in the many years I’ve been playing this game, I RARELY have a crash. If I do, I close out and just reopen with no problem. Most ridiculous update ever. I want all of my money back from the times I’ve spent it on the events and chests to get the special characters for events and ones that I didn’t end up getting during the events.

I've played this for a long time. So I thought I'd throw a couple bucks in to try and get some items in a chest. Each time it gives me a stupid confession stand and not a character. If you want to use real money, it's basically gambling. You are playing slots when you buy chests. They keep you from buying specific things in a chance chest so that you will keep spending currency. They keep making "balance" updates to make it harder. They do a really good job on the look and feel of the world and characters. But ultimately it's one of those games where things will take you months to accomplish without buying something. You never really level up because the cost of things rises quicker than your earning power. The actual actions are basically one of only a very few. Click on this, harvest that, send a character to do X. When you send a character to do something, you don't actually see them do it, they are just in accessible for any where from 30 minutes to 24 hours. Building something that produces resources takes many uses and a LOT of hours to pay itself off if you do the math. Again, beautiful game. The voice acting and feel is charming. But they understandably so funnel you into spending money. It's just that, if you ever do, the pay off is not worth it because you are just more able to do the same monotonous actions and not new ones. Still a beautiful game and it feels great to roam around the park.

I've played this game a little over a year now and lately it's been taking a turn for the worse. Game events have been made deliberately more difficult and/or impossible to make progress in unless you spend money on exclusive characters or extra tokens. The chest reward system has been changed to provide players with less happiness points and tokens that go towards characters, and instead created an upgrade system for attractions that the token requirements are unattainable and take months worth of collecting chests to get anywhere. The happiness system has been altered so that players must play the game <every two hours to keep at a high level, or you must spend a limited in-game currency to maintain. Extra game characters cost $10 to purchase, or around $4-7 when there are events or deals. Most of people's favorite characters, such as Boo from monsters Inc, Wall-e, or Captain Jack Sparrow are available only for purchase and are rarely put in deals. In-game events commonly favor long-time players who have played 3+ years and new players are out-completed or unable to complete event tasks. There needs to be a rebalance so that all players are able to complete equally, or events need to be altered so that it's not favoring a group of players above others. There are fun aspects of this game that have kept me playing so long, but I am being discouraged from playing due to recent changes and developers attitudes towards players.