Contact Frozen City Support

by IwontPayforApps

Let me start this off by saying I initially downloaded this game first, now by some miraculous miracle I’m on the 4th city after having this game for the better part of a Year, you get most heroes you need except whoops if you want Sophia or the chef and medic and greenhouse hero for city 4 you are at the mercy of the 8 hour chests which don’t do jack, or claw and scrape to get to 350 gems to get a rare chest with what seems like 0.5% odds of achieving new heroes. The game developers here really dropped the ball and made this game to where if you don’t pay them to pay you will never get enjoyment out of it, oh and let’s not forget this new weekly and monthly subscription plan that doesn’t do anything but line the pockets of some shawty game that a second year programming could figure out how to work. Seriously if you want to make this game more fun make it to where the heroes you need to progress through the game are guaranteed unlockables while you play, increase the odds if you don’t have certain heroes over upgrading others, or just do away with utilizing heroes for boosts on your buildings.

by TheTruthH8

There’s two ways I played this game.
1st way was paying to play, by buying gems & coins for using the slots. I spent almost $200 to only reach rank 3. Now mind you, they’re dollar conversion is different for each country. For example “100 gems for $5.99,” that equaled to $12. I’m located in America, so anything in the store you see, it will be doubled for Americans. I even contacted support and that’s what they told me.
2nd way I decided to play was spending less money. I found myself checking every other hour to gather my resources, it was more time consuming to play at this point because this would take ALL DAY to play, to upgrade, gather resources. You’ll need heros, they’re stuck behind having to pay, and if you’re in America, you’ll be paying double.
I tried a different strategy, where I didn’t care to play in the events anymore (the events is where you’ll get your heros, more gems and hero skins to change), until one day my card was charged from this game. $13 was randomly charged, I checked in game to see what did the $13 went to, I tried to find a receipt, none, I went to purchase history and it was taken out of my account the day I decided NOT to play. I contacted Apple and the returned my money. You’ll never win unless you want to spend $400-$500 dollars, if you have the money kudos. I deleted this money stealing game.

by Ehatfield57

This game is fun and well designed, but after a couple of cites you have to spend serious money (> $10) to progress, multiple times per city. I finally coughed up the cash, after playing quite a while, hoping that the card I needed would appear naturally (it doesn’t). I was hoping it was a one time charge, like buying the full version of a game, but then it happened again, In the same city for the same amount! This is a simple example of greed.