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by FrustratedFurious

Update: The issue has only gotten worse. I have had THREE hearts stolen after the game hangs then crashes so far TODAY, and I have barely played. This is becoming untenable. I really enjoy this game, except for how little playtime you get if you don’t pay, but not anymore! If they can fix it I’m going to need to delete it and move on. My precious downtime is more valuable than this.

I really like this game overall. The characters are cute. I think the cards are fun. But the current version is SO buggy. It crashes 5-6 times every time I play. And in the past few days. It has been stealing lives when it crashes! The biggest drawback of the game is the long recharge time for lives (15 minutes) versus the play time, which 60 seconds per. So just as you’re building up to being fast enough to possibly complete the challenge, you’re out of lives and have to wait an hour and fifteen minutes to get another five minutes of play time. And when it crashes and steals one, it adds insult to injury. Extremely frustrating. I absolutely refuse to spend real money to play, and if my free lives are being stolen, I can only imagine how upsetting it would be to have one I paid for stolen. I hope they address this issue soon.

by OrgandBlkMan

I’ve admittedly downgrading my rating to reach the audience affected. After all, one who is having issues with a game isn’t likely to read 4-5 star ratings. I was about to stop playing this game because every time I opened it it made me download the 2 updates typically when a new feature is launched. This took forever and was very annoying. I came here and saw many other low ratings stating the same over a long period of time. As mine was just recent I realized it wasn’t due to the game. I had just gone to Disneyland and recorded the fireworks show and I had little memory left on the phone. This meant the phone could not “store” the updates downloaded when starting up tsum tsum. If you are one of the many users who experience this, simply delete unneeded/backed up texts, photos, etc and issue resolved! I can’t comment on posts so downgrading seems to be the best option to reach this audience. Disney you can comment so maybe you can advise this info to these poor unfortunate souls. I’ll re-up the rating later on to what the game really deserves.

by Guardian Angel 27

I’ve been playing this game since it came out & became available for iOS at App Store. I really like the game. But I don’t like what I’m experiencing lately through it again. It sometimes crashes middle of the game. I can’t seem to send & ask for hearts from my friends anymore because it doesn’t show me they’re logged on when clearly I know they are as well. I even asked if they could send me a heart in the game but they couldn’t see me as logged in as well. I’ve tried to reset the WiFi & tried to redownload the app many times, but it didn’t help at all. I always make sure I have the latest IOS updated & this app is updated to the latest version too. Now I’m wondering why all of the sudden I’m having trouble logging into the game??? Please fix these problems As Soon As Posible it would be very much appreciative if you all are able to fix it asap. Thank you. Happy Holidays! 🎄☃️🦌🎁 Take care 👼🏻every staff who works/created this cute & fun game.