Contact Disney Emoji Blitz Game Support

I’ve been playing this game for well over 2 years and I have dropped some serious cash on this game. However, just recently this app has had some major changes. 1. The most recent download doesn’t allow for the actual app to open. It just opens to a blank screen and then crashes. This seems to be a regular issue since this has happened with other downloads within the last 6 months. 2. I completely deleted the app and reinstalled only for all of my purchases to disappear. THANKFULLY I had this connected to my Facebook account or I would’ve lost everything. Side note: what was REALLY annoying and a waste of time…I had to play through beginner levels and step by step directions for over 30 minutes before the app would go to the main screen to allow me to log in and then reconnect to my actual account and not have to start all over. It was an awful experience! 3. This past Halloween (2021) the app had special Halloween games with special Halloween emojis that normally a customer could purchase. SECRETLY the developer decided that the only way a customer could acquire the special Halloween emoji would be through playing the game non-stop and spending a bunch of money without telling regular customers like myself. The only way I found out: I contacted customer service and had been told this new method was decided by the developer. THIS IS WHERE BEING A LONG TIME CUSTOMER has made me re-decide where to spend my future time/money.

So I’ll be the first to admit that I can’t stop playing this game and it’s super addictive. I also don’t spend any real money on games because I would rather spend my real money on things that I want or need in real life. For those actually buying things with real money I feel sorry for you and I would not suggest it.... but I understand why they have you do this since the developers rely on that to find the game (simple economics). I just keep the in app purchases blocked on my iTunes account to prevent it. That being said it can be a fun game but after a few months I have the following gripes: 1. I get the emojis that you need for the challenges (except for the villains one) but it’s super annoying to get nothing but duplicates and you might get one additional new character for every 15- 20 characters you purchase. It’s a waste especially since you have to earn 15k or 30k coins fir each character. No chance to get new ones!! 2. For the challenges and for the items you have to collect: it’s super frustrating when you simply just need one item to beat the task and it doesn’t appear until after you’ve wasted like 15 games to receive the one item..: other items appear and you simply don’t get credit for them since they’ve been completed. Suggestion: when that’s the only item we need have that item show up in the game we’re playing so we can go on to the next board. Same gripes but still playing (no Idea why it’s so addictive).

I will be sad to admit, I have been playing this game for 3 years. I’ve seen a lot of good changes, but I’ve also seen a lot of bad, and this new wave of changes by the new company have all been pretty frustrating. Some of the emoji’s powers are glitchy and don’t work; the games will glitch and take away all my progress on events, the customer service gives itself a window to reply within 48 hours so if the event ends before they fix your problem you are just out of luck (they didn’t even answer me the one time I got frustrated enough to ask for help). The most frustrating thing of all is that they have made it impossible to finish any events without spending money. This new event requires you to have specific emojis at a specific level before you can play it. Since buying emojis is a lottery(that rarely ever gives you new emojis), who knows how many times you have to buy a box to level up, the only way is to buy a diamond box and if you don’t have enough gems, you have to spend your own money to buy one. I know this is one of their ways to make revenue, but that is just a snake move because the company knows it’s power and uses it against its consumer. If you guys want more money, I’ll gladly watch more ads, heck I might even download one of those instead of playing this. BOTTOM LINE: Don’t bother downloading this app if you don’t plan on spending money. The developers won’t allow you to make SATISFYING progress if you don’t.