Cold Stone app not working? crashes or has problems?

Cold Stone Status

Published by Kahala Management, L.L.C. on 2023-07-01

I have a problem with Cold Stone

Are you having issues? Select the issue you are having below and provide feedback to Cold Stone.

User reports:
App has problems

User reports 3

problems reported in the last 24 hours

24 hour clock

Most reported problems

Not working

66.7%

Something else

66.7%

Crashes

33.3%

Reported Issues: 2 Comments

By Donn Doss 1 year ago

Can't get the app the recognize my passwork. Reset does not work. Using my Apple phone to sign it. When I use my CPU at home everything works normally.

By Linda 1 year ago

My app won't scroll on my android phone. When I want to custom make, it doesn't scroll down page to let me make suggestions

Common dislikes about Cold Stone app

- Rectangle images in circles need to be updated

- Door dash orders backed up

- Online orders took longer than estimated pick up time

- Only 1 employee making ice cream orders while others were chatting

- Customized cupcake order was incorrect

Have a Problem with Cold Stone? Report Issue

Common Cold Stone Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Cold Stone app on iOS and Android devices. Solve all Cold Stone app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Cold Stone iPhone Issues and Solutions

Cold Stone iOS app crashes, not working, errors
Cold Stone iOS app network issues
Cold Stone on iOS has black/white screen

Cold Stone Android App Issues and Solutions

Cold Stone has errors/crashing/not working
Cold Stone server network connectivity issues
Cold Stone has black screen

Cold Stone iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Cold Stone app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Cold Stone app crashes or not working on Iphone (iOS):

Close and restart the Cold Stone app on iPhone
Update Cold Stone app to the Latest Version for iOS
Uninstall and reinstall Cold Stone iPhone app
Update your iPhone to the latest iOS version

Fix Cold Stone on iPhone unable to connect to server/internet connection issues::

To resolve Cold Stone network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Cold Stone black/white screen (blank screen) on iPhone:

Follow the Cold Stone iOS app troubleshooting guide Here →

Cold Stone Android App Issues and Solutions

Fix Cold Stone not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Cold Stone app issues:

Force Stop the Cold Stone App
1. On android, goto "Settings" » click Cold Stone app. » click "Force Stop".

Update Cold Stone to the latest version on PlayStore

Clear Cold Stone App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Cold Stone app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Cold Stone.

Fix Cold Stone unable to contact server/ Cold Stone internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Cold Stone » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Cold Stone » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Cold Stone on android.

Solve Cold Stone black/white screens issue on Android:

Follow the Cold Stone android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Kahala Management, L.L.C., developers of Cold Stone.

100% Contact Match

Developer: Kahala

E-Mail: [email protected]

Website: Visit Cold Stone Website

About this app

The Cold Stone Creamery® app lets you order our made-fresh Ice Cream in a Creation™, Shake or Cake and have it ready for pickup at your favorite store or delivered right to your door! Sign in to your My Cold Stone Rewards account and you can save favorite orders, earn points and redeem rewards!