FNBO Reviews

by Hot Stew

I use my app for all on line banking and with the update it is difficult to use. Also some of the tools that used to work are no longer functioning -Like redeeming your rewards points. I have called in on a couple of occasions recently because FNBO is challenging to use and prior to the update I could not tell you the last time I called the bank. It would have been beneficial for First National to grab a subset of their customers who were frequent users to beta test prior to rolling out to the entire population.

by MrBadExample1978

I have managed my finances using apps for as long as they have been available. I am 41 years old and have an over 800 credit score. I recently got a Union Plus Personal loan to consolidate and pay off some credit cards with a higher interest rate. Having a lower interest rate and one monthly payment helps to keep track of minimums and pay off loans faster. However, FNBO does not even give me the option to create a profile for my loan. So as a customer of this app it is completely useless to me. Please update FNBO to assist ALL of your customers. A good, functional, easy to use app alone has caused me to open additional accounts with one banking institution before.

by Culprit.

Was perfect. Until I was unable to access FNBO as it force closes. I’ve tried everything, even resetting my phone. FNBO has been unusable and fnb should have fixed this by now, as every other bank has WORKING apps and care about them.
Update:
FNB app has been about two years unable to open FNBO . Force closes every time. Has not been updated despite many reviews having this same problem. It is such a disappointment as I have to deposit checks regularly and used to take pictures of them. Simply speaking, it would save so much time instead of driving to my nearest FN bank and deposit it. It really shows how utterly useless banking apps are when you haven’t been able to open it for years and other speaking up about the same exact issue. I believe it will never be updated at this point.

by Soldado-49

Every other time I attempt to log in, whether on my iPad or iPhone, it will not permit Touch ID log in, even though I specifically set it up to do so. I then try to log in by manually typing in my password…still won’t work. Repeated calls to this app’s clueless IT service have not fixed the problem…which is clearly at THEIR end. I end up having to delete FNBO , reinstall FNBO , and then and only then can I log in. Totally worthless.

And, I received an email response to THIS review asking me to contact them for a “solution”. Bottom line, the only SOLUTION is for this app to fire their IT Staff/App developers and hire someone or a firm that can design an app that works, period. Had to delete and install FNBO , AGAIN, just this morning, in order to log in and check my accounts. TOTALLY WORTHLESS…

by Tonny Wf Texas

I’ve been using this application for two months and he really not worth it freezes up and stay running for a long period of time don’t do nothing I think I share the same idea as the other customers maybe has not been updated it’s not worth it, also don’t let me sign in only stays surfing the web but never opens the page where I supposed to see my account I really don’t want to mess up with FNBO seems to me like the makers of FNBO don’t care about the updates or the good functionality to give a good service to the customers

by Salesie

It has become too difficult to use your app. Your mobile website refers you to your app when using a mobile device yet the log in to your app is constantly not allowing me to log in. I do not think your app is iOS compatible. You cannot assume that your customers always have access to a computer when wanting to go on your website. I have been banking with you since 1995 and have had my spouse and children be your customers as well. It has gotten to be too frustrating having to call the 1-800 number and wait for an excessive amount of time.

Invest in your customer service or else you will continue to lose those who have been loyal customers.

by Notgloriaborger

I have been using FNBO for over a year now and I thought it was pretty great. Until I got an email from this app saying I need to change my password because of security reasons. So I try on FNBO and there is no button or option to submit a new password and the desktop version doesn’t help at all (keep getting error message saying password has already been set when it hasn’t). I’m pretty disappointed I haven’t been able to check my balance for a couple days now and I hope this issue is fixed.

by KB0SIS

Update:
The this app use to be the model for a simple app that just worked. Not any more.

Face recognition integration is spotty. It dumps the integration every few day.

Between login and account summary displaying it can take 3 to 5 minutes. Sometimes not at all. Often it requires several app reboots.

A recent update slipped in a new requirement that you turn on location tracking. There is no option not to share a continuous location with this app. This is not about security. This is about privacy. By the time you check off all the ways this app uses and shares you location based on its Privacy Policy (I have read it), there is Absolutely no privacy protection left. They are collecting to invade and resell your personal life. Frankly I don’t want my bank knowing what I eat for lunch, figuring out I see a doctor for any reason, or where I spend my nights. It’s just creepy and unjustified. It’s frustrating that this app won’t invest resources to allow me to download more than three months of transactions but will put the time into building spyware.

by KuRiSu420

FNBO is almost useless anymore. Face ID no longer works at all, it won’t even activate if I tap the “Face ID” button. Transactions take a day or more to show up now. Pending transactions are added up differently now so it’s more confusing to know what your exact balance is. The layout is more confusing that ever, feels very cumbersome and unnatural to navigate. I’m really upset by this, it feels like a bunch of sneaky ways to confuse customers so they don’t know how much their available balance is and they overdraft. Sadly, people with lower balances/incomes are the ones who will end up with fees they can’t afford to pay.

by Gummibeargrrr

I’ve used FNBO for like 5 years and have loved it until the most recent big update. Now the layout is difficult to understand and find how much you actually have in the account. It also will show pending purchases then later that day remove them which boosts up the account balance, then takes the money out so it is incredibly difficult to see how much money you have to work with. Please change it back to how it was!

by MukitaskingMomma

FNBO does its basic job- gives your balance. That’s it. I often have issues with my password needing to be reset for some reason. I can’t pay additional premium to my mortgage. I can’t just transfer money to my credit card account. The most frustrating thing is that it doesn’t use thumb print ID security to log in. Every other finance app on my phone has this convenient feature BUT this app. Lastly, I know green is your spirit color, but it also makes FNBO seem drab and dated. Like the avocado green drapes you find in your grandma’s living room.

by FNB Customer Since 2000

I woke up this morning (7AM MST) and checked my account. Everything seemed fine until I tried to transfer money from checking to savings. I only had the option to transfer to another person. This has never happened before... I’ve always been able to transfer money between my accounts no problem. I check the apple store for any updates. No updates in the last 5 months. So I open FNBO again. Try to sign in. Now I’m getting a banner that says there are no accounts to view. I suspect there is an issue. Anyone else have this occurrence? Curious and potentially worried FNBO has been compromised. Help!

by Davistricia

I actually love FNBO but really can’t hardly give it two stars at the moment. I really rely on mobile banking, my iPhone update and my app no longer will open. I currently am at iOS 14.5 which support said everything on my phone is running fine (settings all correct) and according to the description FNBO should support it. My daughter has same app same iOS but a slightly newer phone. Apple said that does not make a difference. My app was fine at iOS 14 … apple support and I are at a loss so my only hope is to reach out to you the developer. Bank also said they believe it was FNBO not being compatible. Please help.

by HereticRick

I used to use FNBO years ago, and recently redownloaded it. I honestly don’t think it’s been updated in all that time. It still looks exactly the same, and the features seem outdated. You can get notifications, but only to email, not to your phone, which seems like a pretty obvious feature to me. That’s really what I need, outside of a quick and easy way to see my balance, I need one that tells me when funds are taken out. Not just for security, but to help keep track of other authorized use. Time for a major upgrade First National!

by Cnst

I don’t like that it requires the location permission for mobile deposit, which they then use as soon as you start FNBO , wasting battery all for nothing.

Also, the amount keypad only has a comma for the decimal separator (due to system language?), which is then not accepted by FNBO, giving an amount error, so, it’s difficult to deposit any checks that have any number of cents.

If these two issues were to be fixed, would be a 5-star app!

by Richard Russoniello

I just got a credit card with this app and was able to get FNBO and activate my card and that was it. After updating to iOS 14.5 FNBO will no longer even open. Have attempted to uninstall and reinstall FNBO multiple times to no avail. Please update FNBO for the newest iOS. I see from feedback I am not the only one being affected by this and there is no troubleshooting that will resolve this issue. this app needs to update the application correctly.

by PthorStorm

In a previous version of FNBO , I could sign in with a passcode. This was pretty nifty, because when you enabled Face ID, it would automatically sign you in. Sometime last year that stopped working. No matter how many times I reset my passcode, it would always tell me it needed to be set or was invalid when I went to sign in. In addition, Face ID no longer worked.

In this latest version, at first it appeared that this issue was cured. I was able to sign in with Face ID again! But, it turns out that there is a timeout setup so that if you don't open FNBO before that time, it will sign you out AND you have to enter your password (Note that the automatic password functionality does not work on FNBO), and Face ID does not work.

Isn't the point of Face ID to sign into FNBO ?? What gives? FNBO went from a pleasure to use, to one of the most annoying.

by Pringleschic2001

I must start out by dang how incredibly helpful it is to have FNBO to use at my convenience! I have much more peace of mind knowing & seeing what is available in my account as well as seeing if certain bills came out of my account yet. I am SO grateful for FNBO! Also, I have the best bank tellers around me at all 3 local banks in the surrounding area. I absolutely love them in Oswego, Yorkville, Plano (atm that accepts cash deposits are a HUGE bonus), & Sandwich, IL. They have been simply wonderful to me🙂 My only concern is now that I’ve added a credit card through this app, I cannot see my account info for my credit card on my bank account app. So I’m not sure how to check my balance or pay my credit card bill as FNBO only shows my checking account info. Is there a way to view & manage both accounts from FNBO ? I would be very appreciative of any help to figure this out! Thank you so much & have a blessed day😇

by Vasquezhector39

I was waiting for the First National app to get Touch ID for login. I used to use Wells Fargo (good riddance), and their app had Touch ID years ago. Glad to see that First National is finally getting up to speed!
I’d actually give FNBO 4.5, since it’s a bit clunky with how the passcode works. Also, the Alerts don’t let you get mobile or text alerts, only email. The mobile deposit is nice and has worked well the entire time I’ve been a customer.
Kudos to First National for making a good app! Just please resolve these small problems.

by Kimmy_00

Until this last update your app has worked fine but now every time I go to use it it says I need an update which I’ve already done so I have to click update FNBO every single time before it will let me into my account! It doesn’t update FNBO every time it just opens FNBO Store then has me click open on the first National app then takes me back to my app login screen! It’s the most annoying thing ever! Please fix this!!!

by Murrbethcl

FNBO was ok for awhile. Until the last week or so. Every time I go to log in it redirects me to FNBO Store and tells me to update the application. Which I’ve already updated numerous times. FNBO is a pain and should really be updated. Oh also the fact that I can’t see pending transactions is also an issue. I will be switching all my information to another bank fairly soon.

by Tenngirl96

The previous app was better. I could finger print sign in & all my bill accounts were loaded in. I went to pay a bill & there are no accounts linked. Looks like I have to add each bill account to use FNBO to pay bills very inconvenient. So frustrating. Please change it back!!!

by Kip8910

I’m accustomed to Citibank apps and cards where I get an immediate smartphone notification when my card is used. this app only seems to offer alerts to email when a payment is posted which is a day or more later. Very surprising this bank doesn’t offer this key feature.

by Pete VL

Until this week, this was a five-star app. I could quickly and easily reconcile my balance at any time, with no need to view the desktop site. However, the pending transactions total line has been removed. While there are individual pending transactions listed, there is no total. So, I have to total them manually. And they don’t appear nearly as quickly as the pending transactions total line used to update. This is a downgrade, for sure.

by Jaredsmith13

The layout if fine for me and everything is easily accessible however the problem is that every time I try to sign in, it redirects me to FNBO Store to download an “update” even when it’s already updated. If I don’t do that I can’t sign in but it I do, it allows me to sign in. Very small bug but still inconvenient and not how FNBO should work

by Jrobine

I like being able to transfer money to another person who has an account. But it would be better if you could schedule it to happen automatically or remember the transfers so you don’t have to get their account number every time you want to transfer to that person.

by Mitch8361

Now it takes forever to connect and when you try to login it says server issue. Now it is useless and can’t login very inconvenient. Seems to happen whenever there is an apple update. Please fix!! Update FNBO developers responded and it is now working properly. Yes!!

by Javi27392638362

After the most recent update I was left unable to make any transfers/payments. Week later everything was working great. Shutout to the dev team for addressing a review. The backbone behind everything we use in our devices. From an IT tech.

by Fijviijftt

Great app, but isn’t up to date for iPhone X users. So the screen is tiny and the login doesn’t allow Face ID. Like all other apps you can use your face to login, but I’m guessing that this Update will come out soon. Hopefully🙏🏻

by L0v3isALL

A good way to keep track your account, and being able to deposit checks like this make it the reason why I stick with them. First National, and its app developers ftw!