Bolt: Request a Ride Reviews

by Icp0492

Leaving a review has an opportunity cost. I don’t want to waste my time leaving a detailed negative review because it’s just not worth my time. For this app, though, I’ll make an exception. I decided to try this app for the first time this weekend. I was in a rush, and Uber wasn’t connecting me to a driver. I downloaded this app, thinking I’d give them a chance to win me over. This was a Friday. this app tried to connect me, failed, then reconnected to a driver, failed again. At that point, my Uber had connected so that’s what I used. Flash forward to Sunday. We’re in London, pubs are closing. My wife and I are ready to go home. The bus (love it) will take 45 minutes. Uber will take 20, but costs an arm and a leg. this app is half the price, and only adds a couple of minutes of wait time. I select this app. A six minute wait turns into a six minute wait. And another six minutes. Three minutes have elapsed, and it’s still a six minute wait. I’ve been connected to a driver - hurray. Except my ride is cancelled. I decide to take the bus. My wife wants to try this app on her account. We connect to a driver. A three minute wait turns into a four minute wait. The driver cancels. We end up taking the TfL bus. It’s reliable. I delete the this app app. I leave this review. I hope that others don’t make the same mistake. Peace out this app, good luck ✌️

by Dj Lyricz

I’m highly disappointed, you guys don’t have a number to call for complaints and issues. I made a complaint about one of your driver who took my money away, made a transfer with quick teller which went and I didn’t know at the time went ahead to withdraw form him again and I started calling n messaging after I was debited twice and he blocked me… sent my bank statements as proof and still you guys didn’t reply my messages or treat my complaints. I have had a poor experience, bad actually and I’m never using your app again. So I’m sending this to you guys to let you know I will be taking laws into my hands since you guys can do nothing…. I’m so full of regrets all thanks to your useless app.

by Deceived User. OVERCHARGED

I was using this service to n daily basis.
In most cases drivers are professionals, but last time I got driver who didn’t know rotes or specially was driving wrong directions to increase driving time. When we riched the destination application showed 70% MORE amount than ride costs. Regular taxi would take 16-20 GEL but this application charged 35 GEL !! CARL 35. Even driver was surprised by this amount, when I said it’s too much driver said that application sometimes overcharges, he agreed with me but said if i won’t pay he will have to inform Taxify to block me. So I payed having hope to refund that amount. I contacted them trying to proof that I was overcharged, asked them to check rotes driver took. Young woman from support checked and agreed that driver took wrong directions and it made about 4 additional KM and didn’t say anything about crazy charge they took.
So they agreed that driver was hitting cycles around city( we several times argued) and agreed it was too expensive but they do not gonna refund.
So if are ready to be overcharged because application decides that you are capable to pay go a head.
I was using Bolt to go to work and back everyday and I had five star rating, but decided to delete it.

by Tunisia User

I had a bad experience with an aggressive/impolite driver. I couldn’t find a way to report the misbehavior during the ride. I called the customers service as soon as I arrived to my destination. I was in a hurry, otherwise I would’ve gone to the police station directly. The customer service was busy. I had to call again and again (apparently they were receiving too many complaints to handle them at the same time). I reported the incident, and asked if I can send them the recorded conversation with the driver by email. They said no, upload it through Bolt , knowing that Bolt doesn’t have an audio upload tool. I ended up uploading the file on gdrive and sending them the link via Bolt . Then I called again to check if they received the file. Again, not responsive. After several attempts I was able to reach another customer service employee who was not able to follow up with me because he’s not the one I talked to on the first time. He said they’re gonna call again. Still waiting ... Total disaster !!

by MiMo.22

I have 2 Bad and Sad memories with this app
First is around 1 year ago with some aggressive driver who mad problem for me and my business partner during the trip ! And already this app just in a funny way promised us ! They will punish this guy ! ( Oh Mama )
The second is about 1 day ago ! I just forgot to finish my ride ! and they took from my bank account 90 PLN ! That’s really sad because imagine maybe I got some accident and I dead ! You should charge someone who didn’t use your scooter !?? That’s really big and bad bug this app or if it’s for some other reason there ! It’s really SAD because it’s kind of stealing money from people ! I am mentioning again ! I just forgot finished my ride ! and you could check with GPS it didn’t move anywhere! And for what reason you charged me ! I delete your app, as I got from my first story so far so good ! You don’t care about your clients you are just thinking about money ! If you care about your future clients update your app very much fair !
I hoped for rating I would use the 0 star but that one is very much enough for you this app !

by 都就快

Registered for an account using all of my personal data, after registration, Bolt doesn’t let me request a ride with any of my international credit cards that works perfectly with every merchant in foreign countries. Bolt doesn’t even let me request a ride with cash payment option, since my account has “suspicious activities”, I haven’t even had a single ride, what suspicious activities????! I’ve decided to walk to my destination instead since none of the payment options were working. A few hours later, I get a notification from my credit card company saying €30 was charged for a this app Food order in Latvia (I was traveling in Georgia)!! I definitely did NOT order this and froze my credit card immediately!!!! Not only does Bolt not work, it also leaked my credit card data. I tried to cancel my this app account immediately but the only way to do so is to contact support. Support hasn’t responded to me in over 5 hours, this is completely unacceptable. Never again.

by Good Lov

Wouldn’t even advise my worst enemy to use Bolt. It’s a BIG SCAM! I took a ride which was meant to be 4500 but an additional 2k was put to it. I ended up paying 6500 for my ride. After my ride, I got an email from taxify showing the amount the ride was(4500).I quickly sent an email to them saying that I paid 6500 for it and I wanted a refund of 2k back.
After carrying out the investigation, they asked me to send my account details so as to make a refund, which I did. For 5Good weeks I kept emailing taxify saying I haven’t gotten a refund back and they kept replying my emails saying they would make the refund soon and I should wait a little. To cut the long story short, I never did get a refund and a two month have passed now.
In as much as Uber cost more money, I would rather use their app because I know if anything like this happens, before the week runs out i would already get a refund. Plus their employees are very professional. Taxify just picks anyone from the streets and Gives them the job! Stupid

by MissyMcDay

Most of the time I can barely get a ride with this app. The drivers are either busy or they accept the ride and then drive off in the other direction to force you to cancel the ride so they don’t get penalized. Apparently, this app doesn’t care to help their clients and penalize the drivers more for this. Honestly, their drivers, if they are signed on and aren’t driving a fare, a client should NEVER be left without a ride. This would not only up the amount of fares their drivers take and ensure quality customer service, but also ensure that their drivers aren’t driving distracted by utilizing multiple ride share platforms at one time.

by Rijanbansin

this app is like a rip off... You work work work buy fuel pay commission and end up with a token. If your car develops fault, you’re a gunner! There should be conditions such as increase in fare if there are more than one passenger but this app never looked into this.. The fare charges are too low compared to fueling ones car... One can be living from hand to mouth without any savings and that’s not a life bruh! If this app really wants to help and impact lives then a good review should be done and stop all these nonsense driver rate or acceptance rate... this app should also consider drivers location to a rider and add that to fare cost. this app is being unfair and if it goes on like this, sooner or later it will take a toll on the company.. That is if they care though or care “less” afterwards they (owners) already made billions of naira..

by Xrajiv

My first booking was in London and the driver said he is stuck and would take 15 mins instead of 4 mins, so he can cancel. We agreed to cancel and I still got charged £6 cancellation charge.

Customer service [Stefan] is unhelpful, outright rude and dishonest. They refuse to reverse the charges, £6 is not the concern but by principle putting the customer in a helpless situation is — if I cancel I get charged, if driver cancels (or not) I get charged. Since this app has access to my credit card, they think they can charge me whatever. Driver sounded genuine on the reason to cancel but it seems this app is happy to fraudulently collect the fee from me anyway.

Being the only alternate to Uber in London, Bolt seemed a necessity but they’ve lost my trust. And Stefan, thank you for your coupons but they will not compensate for your dishonesty and outright lies.

by Michael6383928

I wish I could tell you how the ride was but none pick me up, just make me wait 20 minutes before cancelling, then reconnecting to do this with a new driver again and again. Tried on two different days in the center of Paris, matched with 6 different rides but they all cancel on me. They have no customer support because you can only complain about completed rides. I wanted to pay to use your service but the cars would drive around for 15 minutes then always cancel. Driver doesn’t answer calls or messages about what is going on. Not sure if your drivers actually exist. Always gave up and just used Uber which showed up in two minutes. Uber is much superior, just wish I could get money for the time wasted trying this joke of an app.

by I Gotta Pay For This???

Our driver changed our destination without consent. When we found out we were going in the wrong direction, we insisted the driver turn around and drive us to our original destination. We had to pay for the extra trip, which was 3x more than our original cost. The worst part was that there was no confirmation in Bolt asking if I was ok with the destination being changed. The driver changed the destination and we were charged for it.

2 days and numerous angry messages insisting on a refund got us our money back, but now this app charges us a little extra on our rides so they can make up for their losses. It’s disgusting. They think people are stupid and won’t notice the prices increased.

by Tamar_M

I am using Taxify in Tbilisi, Georgia. They say one price but charge you with more almost always. Today was my final ride with them. The initial price said 4.10GEL but I was charged with 6.10GEL. Thank you very much, taxify! I am going to delete Bolt and never use their service again. They used to say a range of price before the update but they've "updated" Bolt to say only one price which is almost never correct. So don't trust the price it says initially, you will be charged way more. I submitted 2 claims for being overcharged and they sent me promo codes to return the overcharged amount but I am done with the claims, it just keeps happening over and over again. Be aware, you will be charged with more then it says, at least this is happening in Tbilisi, Georgia.

by Freddytellsthetruth

Im a user of all the taxi apps out there. Bolt started as one of the best and became the worst in one day. The truth is, I can never find a car in Bolt and when I do the price is extremely high. The reason for this one star reviews is due to the amount I payed on my last ride. Which ended up being doubled what I usually pay in other application like this one. They give you a range of money you need yo pay and my ride was doubled of that amount. I talked to the customer service and they didn’t do anything. So, bad customer service as well. Bolt sells you rides for cheap and they end up being really expensive. Bad service, low cars, terrible customer service, low quality and expensive. Do not trust Bolt.

by Definition By Character

Your app has so much bugs that is neither reliable for drivers or riders. I can’t count him many times it gives wrong ETA of driver. Sometimes I hail a Taxify and it says the driver is 5 mins away when he has arrived. Other times it says driver has arrived when he is still far. The turn by turn navigation is also very poor. It lags and is not current. Driver would have made a turn before Bolt reflects this. Also Bolt refuses to pull up my home address when I hail a Taxify. Sometimes it also directs drivers to the wrong place. So, I can go on and on. Get good developers to work on your app. The quality is very poor. Very poor. The. I can review and it seems with each update nothing is done to make improvements.

by Adahung

I have a credit card added into my account but this app app asked me to add a card when I request a ride. I re-entered my card info and it asked me to scan my card for security reason. Nothing happened when I have my card scanned with a complete green box shown in Bolt . I tried another credit card and it still didn’t go through. There is a use cash option but nothing happened when I tapped on it. It is super annoying when you tried to get a ride with time limitation. It’s also my first time using this app so the user experience is pretty frustrating.

by Spencer.geee

this app is like the third application I use on the daily because it’s cheap and affordable. But I’m giving it a 4 out of 5 because every time I go to a friends or to somewhere I go I Once or twice a week, I would have to input the location every time. Instead, they should add an option to add the location you go regularly. Similar to the work and home option that allows you to input the location of your house and work so anytime you pick this app home you just choose the home option and the location of your home is automatically there so no long things. Sometimes when I go to a friends or somewhere important for the first time, I would like to add the location so I don’t forget but instead I would have to memorize the location by force because this app isn’t giving me the option to do so. Again, I could use the deliveries I have embarked option but it would be my CV easier if there is an option that would allow you to just quick add the location of your choice in addition to the home and work.

by Teaisbetter

I am in Budapest and needed a safe way to get a taxi and pay by credit card within an app. Uber was kicked out of Hungary a couple of years ago. I tried FoTaxi and it worked to call cabs but was not intuitive and the drivers did not know how to allow me to pay within Bolt , so I changed to this app and it has been wonderful! Many drivers. Pay within Bolt . I can tell how far the car is from the destination. It is stable and intuitive.

by Charlesfsl

We have used Taxify for a week while visiting this city and must have taken 20 rides - every one of which were superb - and the price very reasonable. Several of the drivers spoke excellent English which was a real help as a tourist. We never waited more than 5 minutes and in contrast to the regular taxis we were never cheated on the fare. One thing- Taxify should add a place to add a tip when rating the drivers. I wanted to do this several times when the driver was especially helpful. Overall I was very satisfied with this excellent service.

by Concern Customer1

I have realized that people most especially in Africa finds it difficult to hired a truck to help transport their loads from one place to another. Adding trucks to ur services will help and allow people to be able to request for truck to come load their stuffs anytime they need relocation or carrying a sofa they just bought from a friend. And if that suggestion is going to take into consideration I hope u will give me a credit for that. I hope is a Nice idea and a boost in business.

by Soleil's Musica

I used Taxify for an entire year and never had any issues with it, then I had a driver pick me up and was rather agressive and basically drop me off in the middle of a busy street at a traffic light because he wanted to get rid of me and not drop me off at the train station when that was where my destination was. When I tried to contact Taxify’s customer service about it, they never responded because the payment method was a credit I received for recommending Taxify to a friend, the IRONY now is laughable because of how awful their customer service is and their blatant disregard for passengers safety. I’ve already deleted the application and told all of my friends to do the same. #BYEFelicia

by Eccentric_fly

I dunno who gave Bolt a low review in comparison with uber. My belief is he/she works for uber. I use both regularly/daily. Based on my eperience, Uber is a tad bit cheaper but more often than not, there simply isn’t enough of em around so there’s almost always a surge. Meaning Uber takes longer and costs even more. Icing on the cake is there’s no cancelation fee with Taxify so drivers are compelled not to be rude and obnoxious as is the norm now with Uber ( my personal experience/opinion).

by Ms Kimwele

I have been using Taxify for a while however I am increasingly getting disappointed. This year especially. Majority of the drivers have very little regard for the clients this was made evident when one driver deemed it fit to raise his voice at me due to canceling my request as a result of delayed pick up. In addition drivers have chosen to take the longest possible routes & switch of their GPS system to increase payment charges. NEVER USING TAXIFY AGAIN .

by ArielNelly

i don’t know how much work the developers put in but there’s a lot of work out there you guys are supposed to accomplish.
When a rider requests for a ride, Taxify now asks you to confirm your location 😑(time consuming) then asks for your drop off. And after this you don’t even get a graphical presentation of the map.
Secondly your fares are on the high side.
Lastly, you don’t even get the chance to rate the drivers promptly. The rating system doesn’t even work.
Unhappy user from Ghana 🇬🇭.

by Dave McA

I live in Budapest and am always extremely happy with Bolt and the Taxify taxi system.

The customer service is also excellent, in sharp contrast to the generally poor customer service found in enterprises in Hungary. I am puzzled my the negative comments another reviewer made about this.

Uber no longer exists in Hungary but you’re in good hands with Taxify, at least in my extensive experience. I’ve never used it in other cities in Hungary.

by Sharonhodo

Taxify is a bit confusing at first if you’re unfamiliar with taxi apps, but very easy to navigate once you understand the basics. The prices are great and the drivers have always been very kind. When they realize I don’t speak Slovak, they almost always switch to English immediately ensure I understand as much as possible. Overall a wonderful app with wonderful drivers.