BigRoad ELD Reviews

You are driving and BigRoadELD jump to on duty by itself. You realize at the end of the day, of course, by mistake allow me to drive more than 11 hours, but at the end of your shifts: BigRoadELD updates and recognizes you drove more than 11 hours. Thanks to this horrible app and terrible service DOT stop me and got violations on my record.
SECOND PART: when you call costumer services( around 40 minutes) they blame on you saying you unplug the device, or blame if you are using the Bluetooth of the car audio or earphones. I stopped using this devices and problem still. So when I did last call the agent said: you should move from IOS to ANDROIDE, we having issues with iPhone. They lost your location frequently. Honestly, I lost my money because I paid the year in full, but I move to KEEP TRUCKING( more expensive) but I am so happy. Now I have a app controlling my job, no when I had BIG ROAD, that I had to checking BigRoadELD all the times

There are to many interruption in this application. The application is using time by the second instead of quarters. All log books are build in 15 minuets increments, for example 15= .25, 30 minuets = .5 and 45 minuets = .75
Four of those quarters = one hour (4 .15= 4 quarters) = one hours and so on...
Also drivers are expressing drop connection and back logs being changed when they where off duty all day.. the application may not be ready for charter companies that uses SPAB hourly set ups... (15 hr. 16hr Duty status)
Adding, Technology has been around for sometime now and people can learn new things if they’re taught well, nevertheless the old-school of doing logbooks in 15 minute increments seem to been the best for some time in years. Any time between quarters can be a line down in that area of the notes. The time between 1/4 to the next quarter‘s should move to the 1/4. <> Systems that are built differently seem to always have a outcome to put a end to companies succeeding

Update: Losing another star. Update still has same glitch plus more. Mainly BigRoadELD crashing and freezing. I won’t even fall for call us again because they truly don’t care. I’m calling keep trucking now. They seem to have happy customers.

I have been a BigRoad user since before dash link was even available. The UI is the best out there. It loses stars only because of one major glitch. 2-3 times a week when I start my truck it changes to driving then immediately to on duty so it starts my 14hr clock. When it does this it gives me a missing odometer error. Last update says it fixed this but it didn’t. I know from other reviews they’re going to tell me to call or email which I will not because I have several times in the past year and a half with no luck in fixing it. A couple of times I was told no one else is experiencing this and I’m doing something wrong. The only thing I’m doing is starting my truck. If this problem is ever resolved they’ll get 5 stars. Everything is 5 star review ready but this glitch is a huge one. It can be avoided, I have discovered by signing out of BigRoadELD when you start the truck every time then signing back in before you take off but that is a bandaid fix and shouldn’t be required.

I signed out 4 days ago with no violations. I logged back in yesterday, again with no violations. I get to my destination tonight and suddenly every day last week shows a violation. It tells me I drove over 8 hours without my half hour break. It tells me I drove after my 24 hours. None of which are accurate!! All you have to do is look at the graph and entry’s and you know that is incorrect. I arrived to my destination a month ago just under my legal time by 4 minutes. When I parked it and tried to change my duty status to off duty it suddenly said I had 5 minutes of unassigned drive time which then put me in violation. It is unreliable and will someday cost me a ticket even though I’m in compliance!!!!!!!!! 😡

Addendum- don’t waste time calling. They won’t correct the violations they caused. BigRoadELD sent me off my breaks and rest early. This puts me at risk and they caused me to violate the hours of service even if only by seconds. It makes no sense to me that they would change their way of counting the minutes and applying it retro. It should have just been applied going forward. Their new solution is to wait for one minute after BigRoadELD clears your break or rest before driving. In other words DONT TRUST BigRoadELD!

Sadly I wish my review of Big Road would be better than what it is. I have had very few issues and had decent customer service but after BigRoadELD update of June 17th I wish I had a different app to use for my ELD! Before when new updates came out and issues came up customer service was great in helping getting the issue resolved. The update on June 17th sent everything the opposite direction. I have ensured my app is up to date as well as my IOS and I am still having issues. Contact customer support and I get nothing in reply other than my issue has been solved. BigRoadELD seems to think I drive twice as far as I do everyday because it asks me to update my mileage and when I do it adds it to the mileage already driven. A fellow coworker has been without and ELD for almost 2 months now because his device isn’t communicating with his phone. He can’t even get customer service to call him back, he only gets emails saying the problem has been solved. Wish this wasn’t the case but it is. Look for a different provider until you see reviews showing app updates and customer support improvements!

I’m not sure about any other ELD but this one i will not be renewing. You can’t edit or change when vehicle is in motion. You can’t make it go to drive or take it off drive because the software locks you out. Very unfair. You are locked out of drive editing all of the time. Several times the software hasn’t recognized when I’m driving or when I’m off duty. Support is HORRIBLE!!!! Good luck trying to get anyone to return your calls or even answer questions. The software will not allow you to access any editing regarding drive time anytime regardless if your diving or not. Many times I’ll be driving and it will stay on duty. Can’t change it so now I’m considered being dishonest with my logs because the software has a glitch. Don’t waste your time or your money with this system. It WILL get you aggravated and most likely in trouble. I’m considering hiring an attorney to get my money back. Not happy at all! If I could I wouldn’t give this any stars for a rating

This has become the Worst Software i have ever had to use for logs. As of today it updated all by itself an wiped out all my logs for the past two weeks. This is the final straw for me an im pushing my company to switch to another program for logging. There so called cust "non support" is just that. Days without return calls or e mails that go un answered. They rushed this crappy app to market just to cash in on the mandate. Congrats another customer lost due to your lack of support. Will look into KT an Rand they have real customer support an try to fix issues not hide them an blame the user!!!!!
I recommend you look elsewhere for Elog software and devices. There's is total crap an the DOT has even told me this during random checks. As soon as they ask what software we run and I tell them they just shake there head an Say I don't even want to see your logs. That software is nothing but a headache for drivers an us.. Wow that makes me want to ask how did they ever get approved for use...

I’ve been using big road for about 5 years now, and up until recently, I’ve been pretty happy. In the recent months, there has been some updates with IOS, and for some reason, it caused my app to crash, multiple times an hour, putting me on duty, then back to driving, thus making my log book look like a preschooler art project, I contacted tech support and explained the issues I was having and was told to try uninstalling BigRoadELD and download again. I tried that multiple times before I call and was told to try again. I did as instructed and the program still keeps crashing. I’ve called multiple times since and haven’t been able to resolve the issues. I’ve tried contacting my fleet manager multiple times and haven’t been able to speak with anybody, I’ve left voicemails and no response. I’m not really sure what steps to take at this point, but if the problem doesn’t get resolved, I will have no choice but to take my business elsewhere. I’ve been very happy with bigroad and I hope to continue to be a customer if they can get this fixed.

I paid for a full year then I sold my truck three months in and bought a ELD exempt truck. I tried for almost three months to get in touch with someone to change my account type and just credit my new account. I never received a credit or refund towards my other account where I was only using BigRoad as a electronic paper log. You can never get any sales person or customer service person to call you back or pickup the phone. I would never recommend Fleet complete anymore and I thought that Keep-trucking was bad. I do like the interface and how easy it is to use. The sales department never call you back most of the time it takes two months to get anyone. The tech support department is the best part off the the company. The freight app needs work especially when it comes to uploading documents even with the current update. Their quality and customer service has fallen off tremendously! They are a hassle to deal with right now the only way you can get a quote is by calling someone which is ridiculous I would like to see prices for their applications or equipment placed on their website. I paid for a year then three months later canceled the lease on my truck tried to transfer my services to the new truck and they wouldn’t give me credit. I was left with holding the bag on nine months of unusable service because my new truck was eld exempt.

When me and my boss go to start out the day it will not knowledge the area we are in. We have to manually enter the town in a good chunk of the days we work. Noticed that when you end your day and park for your ten hours when we do get it to put the town it ends up not being the same town as when we ended like I will end in Louisville, Ky and in the morning when it does show town it will say a different town It will not show Louisville, Ky and it takes to long to switch duty status when we get parked. The other thing is it will ask me to review BigRoadELD while I am driving when I am locked out of BigRoadELD during drive time. Another thing it does is signs me out of BigRoadELD and refuses to let me even get to the sign in screen. I have to delete BigRoadELD almost three times a week just to be able to log into BigRoadELD .

From the very beginning I’ve had trouble with BigRoadELD. There is some sort of bug that won’t allow you to put notes in ex: stopped for fuel. I’d start typing and before I can complete the sentence it deletes it! I’ve been able to just deal with it up to this point. Now I just went from Hoover, AL to Oklahoma City and the time zone switches from eastern to central in between those locations. I got to my destination with 2 mins of drive time left. Did my 15 min post trip inspection, tried to edit notes for my fuel stops to which it wouldn’t let me. I decided to skip calling them and just un install BigRoadELD and re download it after my trip when I couldn’t add notes. When I signed back in it tells me that I’m in violation due to driving past my time! It’s saying my off duty time was 22:22 (it was actually 21:22) and therefore put me in violation! Right this second it is 22:09 as I’m finishing my review. Clearly I was not in violation! NOT HAPPY!

App removes your signature all the time then automatically drops you into on duty when you're not on duty then you're in violation the location marked is wrong at times I know BigRoadELD uses google maps so unless Melvindale Mi moved to delta township Ohio something is certainly wrong Melvindale is nowhere near OH BigRoadELD will give a violation warning for can't modify logs talked to big road about it and they're aware of that bug and are working a fix for it that was a year ago. There are times where it just stops working altogether not just with my truck but other trucks. When I mean stop working or will show you stop in Fort Wayne IN and your 6 hrs away and have been on duty the whole time. Won't record drive time at the time you mark on break it shows on break So you go to leave and guess what app takes your break away and now you're in violation and yes it was clearly marked and saved on the log. So clearly have some issues with BigRoadELD that need to be fixed because if I get a ticket from dot because BigRoadELD has a mind of its own I will be pist

Will jump to on duty/off duty/ driving or whatever on its own and you won’t know til you look close. Has showed the wrong location a couple times. When you call customer service first of all you listen to this extended recording that has nothing to do with your issue and then you sit on hold forever with terrible screechy elevator music hurting your ears if you wear a Bluetooth headset. Then when you finally get a person they don’t have a clue what they’re doing and blame it on you and your device. All that being said, we hear from other people that most the other elog companies are the same way. So we stay here because they’re cheaper than most for the junk that works if it feel like it. Thanks to the government for knowing how to operate a commercial vehicle better than a trained professional. Not. Amazing how fast they respond to a bad review. Too bad they don’t respond to issues. They don’t give ticket numbers for most issues, they blow us off. Also, since a good share of your customers are in the US, get customer service people that speak understandable English!
Nothings changed after 2 years. Still does what it wants when it wants.

Been using this for over a year. It’s definitely intuitive and easy to use. Slight learning curve to maximize your time. But overall easy to navigate. My only grip is accessing the log for the day I’m on. Most of my week consists of several short hauls and I have a billion BOL#’s to put in. You used to be able to hit “view log” and it would jump to that day’s activity. Now you have to hit “view log” then tap the day.

I understood why they changed it months ago. But, for me it makes it just a tad less convenient when I get 6+ hauls in a day. I preferred it more when you had to do the extra presses to view previous days. Would be nice if you could do either one based on your preference.

Sometimes it loses Bluetooth signal to the AOBRD device randomly and won’t log drive time. Usually comes back or you have to toggle your phone’s Bluetooth.

This ELD keeps you in “off duty” status, unless you select another status while in the drop down window. This can set you up for failure. When changing status, pay close attention to the line bar status which drops down when touching the hours of service button, you will have to re-select the status you prefer, once box drops and select your status again, then add your notes or location, blah, blah, touch save. To me, it’s sets you up thinking you just selected that status, but your. Line bar will indicate “off duty’, not the status you choose. you’ll be editing logs constantly. Otherwise, it has nice screen layout, easy to use, great map on screen which switches between satellite, day/night modes.

I had to switch ELD providers for my small fleet after our current one gave us notice they were going out of business. A friend who had used Big Road with his employer recommended it I decided to give it a try as I didn’t have a lot of options I had knowledge about. So far I am impressed and very happy with the service. Still learning all it’s features and a little difficult for one of my drivers not so tech savvy but he’s getting it. Would like to see it save the password so I don’t have to type it in all the time when logging in (already have enough passwords to remember) and it needs more then 5 seconds before auto changing status. We have a lot of construction going on and it keeps putting me on duty not driving every time the Flagler stops us. I wish it would verify before changing automatically. What does it do in city driving?

They had it about perfect. But the last iso update and BigRoad update don’t seem to work well together. You would think that BigRoad knew about the iso update and would have had the bugs worked out before the launch. My phone keeps dropping the connection to the truck if it goes to sleep or anything else other than the BigRoad app is pulled up. Then it goes to unassigned driving. Or worse it goes on duty not driving but continues to log miles. On the positive side. Very easy to install, very easy to navigate, very user friendly. And when it’s working well it’s the best elog I have used. During my last dot inspection (today) the officer even commented how easy it was to find what he was looking for. Just get these new bugs worked out please.

I searched high & low before the ELD became mandatory so I could use the AOBRD. Every company had so much BS added into their packages that I did not want. I could care less how much idle time my truck had on a 10 degree night or a hard braking event due to a herd of elk on the highway. I keep up with my trucks, I know where they are and when they load. I understand the needs of the large fleet but that’s not for me. I ran into the Big Road boys a few years ago in Dallas Texas at the truck Show. They were great to work with and gave me 1 year free trial with the electronic version so I could get my feet wet. It was great, all I wanted was the log book although they offered more in-depth versions. Their ELD is simple, it’s easy for a non-tech guy like me and their tech help is great and always available. Big Road is the most simple subscription I found. I didn’t even need to buy hardware, it works on your phone or I-pad. Have an Apple or Samsung, your ready to download, no other equipment necessary except for the computer plug in. Other company’s wanted me to purchase their monitors. Big Road is here to stay, so far after 3 years I rate them a 12 on a 10 scale and the unit subscription cost per day is the cheapest on the market.
Thank you Big Road.

You don’t have to worry about the complicated loop holes to gain those few extra hours. This program knows the rules, and allows you to squeeze the most out of the law, while still staying compliant.

I’m a Texas driver where you are still allowed to gain time over the standard 15 hour day. This program allows for that and does it with ease.

No more 15 minute intervals. This program logs your activity down to the second. If you stop at 2:07 pm, that is exactly what it will read. No more bumping it up to 2:15 to make the graph work correctly.

It even allows for yard move and personal conveyance without charging drive time. It has thought of everything. Great work guys.

Using the “AOBRD” version, you can edit in time for on duty or sleeper birth, that you may have forgotten to previously add. This is a very helpful feature.

It does not allow you to modify any drive time, which makes it DOT compliant, and the troopers really seem to favor this program over other options.

I have been in touch with the developer team via Facebook Messenger. They were very open to communication, and said they would look into implementing my suggestions.

I’ve used a lot of log book app’s, and I have not found one more accurate and driver friendly than Big Road. Get it today and use it for your ELD mandate.

Al Supak

I love BigRoadELD it’s super easy to use and very reliable and this way I don’t have to keep track of my mileage and or my hours of service between on-duty off-duty and driving time because it does it all for me which is amazing I have been using the free version for two years it’s absolutely amazing it never sends you ads or tries to get you to buy the upgrade version
BigRoadELD is the best thing since sliced bread it is very user-friendly strongly recommend it most the time if you get pulled over and they want to see your logbook you hand them your phone and tell them it’s on an app and they don’t mention anything else about it and don’t check your logs so that’s a plus as well