GreenPal, Lawn & Yard Care App Reviews

I first used GreenPalLawnYardCareApp last year and loved it! I recommended it to everyone! This year my landscaper is not working with Greenpal, so I got new quotes. They were triple the price of what o was paying, then when I accepted bids, the company’s stated they didn’t service my area. I finally found a company, approved the work and then my card declined. Not sure why but GreenPalLawnYardCareApp stated to update expiration, so I did. Didn’t work. I tried another debit card and a credit card, 3 cards total! And they all would not be accepted! But each time I tried a new card the amount due which started at $30, increased by $5. Ultimately leaving me with a balance of $55! I called Greenpal, no real person. I found an email on GreenPalLawnYardCareApp , emailed, it’s a robot! It advised to handle the payment with the company since they don’t know why it’s changing. I reach out to landscaper he stated he has the amount at $30. So the card retries every night at 12am- but for $55! I email again, Sarah the robot advises to handle with the company. So I do- he took a cash app payment. To ensure I’m not double charged, I reach out to Greenpal. They remove the landscaper from Greenpal and keep threatening me with suspension from “unpaid” balance. There is NO ONE TO HANDLE THIS ERROR!

When I first found Green Pal I loved it and recommended it to several people. I got a quote from a great company and used them for about a year. Unfortunately the went out of business so I got a new quote. I used that company for about a year. In 2019 my mother passed away and I was selling the home—the lawn service I had been using was informed and just did not fulfill the last scheduled service. I was forced to get a new bid. The lawn service gave a bid and the next day said they did not service that neighborhood so I was forced to get a new bid. That service came and raised the price after they were on site—not related to length of grass but size of the yard. I had no choice but to pay. Now I have moved but because of the quotes I was forced to get at the sold home green pal says I have used up my 2 quotes for the year!? 2 quotes?? I cannot wait a month for my new address! I need service now?? I am very unhappy in a service I previously loved. 2 quotes is not enough when the providers pull stunts like some have with me. What happens if you accept a company but are not happy with the service? Sorry you have no more quotes available.

Used them to schedule one service. It was fast and pretty easy to do. I wasn’t particularly happy with the job the company I chose did but that’s okay. I scheduled a one-time service but was inexplicably signed up for that same company to return every other week which I wasn’t aware of until my guard gate called and said they were there. I remember a note popping up when I selected one term service so I don’t understand why I was signed up for recurring service. Every other week for 6 months had been scheduled for me and I had to manually cancel each service because there is no option to do them all at once. I was then locked out of my account, and the password recovery function was not working in GreenPalLawnYardCareApp . I emailed GreenPal and exchanged emails with “customer service” who didn’t seem to care that I couldn’t login and sent me twice the same generic FAQ response. No troubleshooting worked, and the “customer service” rep simply stopped responding to my emails. I deleted GreenPalLawnYardCareApp and have no intention of using them. They don’t seem to need the business. Disappointed. I would not recommend using this service.

I have signed up on their app, got bids, “hired” local company with a competitive price, then GreenPalLawnYardCareApp locks up! Tried to schedule a time for the following day or ASAP, said bid was accepted and scheduled for following day...he never showed, told me in text after I contacted him that he was behind because of the rain, said it would be the next day, then didn’t show again! Kept texting and he would say every day that he was coming the next day for 5 days he strung me along until my yard was over their 10” high limit for the regular cost, so now it would cost an additional $20! Tried to cancel him on my account and could not get it to do anything except lock up! Have tried for the last 2days to get this canceled before they charge my account! There’s no ability to get customer support help, no way to change who you want to accept for the work! Very poorly designed company! How can you not have any kind of customer service? Don’t know how I can cancel my account and app is still locked up on one page saying I have mowing scheduled every 10 days! Save yourself from days of having to fight to find out ANYTHING from this company!

Found a good mower and set up regular service quickly with GreenPalLawnYardCareApp, so I guess in that sense it did its job. But there are lots of problems with the interface. I chose bi-weekly service, but GreenPalLawnYardCareApp says “weekly.” But, scrolling down to the dates, I see that they are indeed bi-weekly. I chose 2-day flexibility, but it still shows +/- 1 day. And mysteriously, the website says 10-day frequency and has all my calendar dates 1 day before what GreenPalLawnYardCareApp says, but still at the correct bi-weekly frequency. And there are places where images have wonky aspect ratios. Then I got two payment confirmation emails, which made me rush to check my bank account unnecessarily. Also if you mess up your login on the website, you’re going to have to refresh the page before it lets you in, no matter how many times you type your password correctly.

Suggestion: It would be nice if you could tap your yard photo to zoom in on it. Otherwise you really can’t see much more than, “yeah, I think it was cut.”

All in all a great concept, but seems like it was rushed to market on a limited budget, and could use a lot of polishing.

I utilized this service to hire a lawn person, they cancelled on me (I only have a .5 acre lot). I tried to get in touch with greenpal because you are only allowed 2 quotes a year - and I didn’t want this to count against me since this was not my decision. The chatbot on GreenPalLawnYardCareApp only provides automated responses and does not assist in anyway. The 800 number allows you to leave a voicemail, instructing you to press 0 - however - when you press 0, it says “invalid selection”. The automated voice also promises to speak to a live representative on GreenPalLawnYardCareApp - which is a lie. It’s an automated chatbot Sarah. This process has actually been the most frustrating experience I have had in hiring a lawn service. I would like to speak to the vendor prior to hitting “hire me” now since the first guy canceled on our only .5 acre lot. But that’s not an option. I also received an automated text to rate the ease of use greenpal as been - but the rating went to the lawn guys page who cancelled on me and you cannot delete reviews (only edit). I am so glad GreenPalLawnYardCareApp worked for others but it has been so horrible for me - did not find a service and was frustrated for days by the process.

This company is an absolute joke. I had two no-shows for mowing appointments, which somehow used up my two allotted quotes for the year. I contacted customer service asking if I could receive more quotes from local companies since it wasn’t my fault they no-showed. I got a rather nasty boiler plate message back from customer service stating that I must be confused and that I need to work with my provider to sort out any refunds. WHAT?! I never mentioned wanting a refund as I was never charged. And no, I’m not confused. I fully understand that any problems with the lawn companies would need to be sorted out with those companies directly. I just want SOMEONE TO SHOW UP. I replied to the customer service agent clarifying my problem and NEVER heard back. If you actually want someone to show up to mow your lawn, don’t use GreenPalLawnYardCareApp. Their customer service agents will just insult you and claim it’s not their job to help you. I’ll be calling around to hire someone locally myself. Good freaking riddance.

This company /app has thee absolute worst customer service. They do nothing at all to help customers who have been wronged by shady lawn service providers. I was charged three times by the services and within that two week period of being charged only once did the lawn worker come by and only cut half the yard but proceeded to charge for three full yard cuttings. Now GreenPal says that it is completely up to the individual who charged us on whether or not he wants to give us our money back. When trying to ask GreenPal for further advice they got annoyed and blocked me from sending messages. And when an individual refuses to reply to you or return your money it leaves to either take them to small claims court or take a loss of $75 dollars. Hire a neighborhood kid before using GreenPalLawnYardCareApp. Plus 80% of the hires this company provided before did a mediocre job while charging quite the premium. I’m sure plenty of people have good experiences but what makes a company good is how they handle bad ones and the handling of this has been trash. Good riddance GreenPal

Beware of GreenPalLawnYardCareApp. The mowers offering their service on here will undercut the next mower then text you when they confirm your appointment and increase the price through the text.

I’ve had 3 different people on GreenPalLawnYardCareApp so far. First mower I booked with came and mowed the lawn 3x. On the 3rd time he left sheets of grass clippings all over my lawn then never came back. Second mower was doing a great job then disappeared from GreenPalLawnYardCareApp and never responded.
3rd mower was suspended on GreenPalLawnYardCareApp and then canceled services because he was inflating prices. I then tried getting quotes from several other people and locked in a new mower then he texts me and tells me it’s a higher price because of the times we’re living in now. Beware as many people on here are not screened. Some are Fly by night mowers and I’m assuming they can’t handle it then disappear.

Good luck getting customer service to get back you. There is no phone number and their live chat is an automated message. Unbelievable.

And also be careful because you only get 2 times you can ask for a quote. Once you are out of quotes you have to wait 8 months for a new quote. Who came up with this rule or this system??!

I am now out of mowers because the last JA got suspended and the next guy quoted me a low price then texts me an inflated price and that made me run out of quotes.

Be very careful using GreenPalLawnYardCareApp. Honestly it’s not worth it.

Not pleased with this lawn service company. This is a third party app that allows others to bid on your lawn needs. The first person we hired was absolutely unprofessional and inconsistent. He would not show up for his scheduled jobs and would not contact us, despite us reaching out repeatedly. He would respond days later with an excuse and request that we cancel or change the appointment to a later day in the week (causing it to show in GreenPalLawnYardCareApp that WE chose to cancel the appointment). It has been over three weeks since our lawn was mowed, and now we will incur a long grass fee by the next company. When we reached out to GreenPal for help, hoping to have the long grass fee waived (as the negligence of the initial servicer was of no fault of our own), GreenPal completely washed their hands of taking any responsibility whatsoever, and then stopped responding altogether to any of my messages on GreenPalLawnYardCareApp or through email. Their phone number is a lengthy message with no functioning voicemail. Very unprofessional; disappointed.

GreenPal canceled my account after expressing concerns for being contacted multiple times via text message and email about the same properties saying they hadn’t received a bid. I click. Everyone had at least 2 bids. So I post on their Facebook page. And they delete my vendor account because I asked if anyone else had these experiences.

They have absolutely no respect for those providing the services for the customers. They take a percentage of every single job and invoice they send. They are worse than paying per lead. They do not discuss percentage with contractors and just take it from the pay we request from the customer.

Ie. I cut 2 yards. 1 is 185 the other is 75. I was paid 254 and some change. Everything else went to them and their pocket and they’ve provided absolutely zero customer service support or vendor assistance. Instead they just remove you and block you like children.

GreenPalLawnYardCareApp is great for finding somebody and not having a deal with the people specifically that do lawns at other locations for you. But if you have a problem with that particular person they basically tell you contact them. No matter how many times you contact them if they don’t wanna contact you back, then what? They tell you they’re going to fix it but after 4 days, what else can you do? For us he sent us a picture claiming he mow the lawn at our property. We paid him then we hear from the person living there that he never came out to mow. GreenPalLawnYardCareApp has no place to warn or let others know other particular Lawn Service individual that may not be on the up and up. Also if you complain and send pictures or put a stop payment on your current Lawn Service individual you’re not allowed to look up anybody else to take over. So we lost money, live and let learn won’t happen again.

I used it for about 6 months and it worked well for about a month. VERY buggy. DO NOT try managing any more than 1 property as it will mess everything up and it CAN NOT be fixed. Their solution is “we’re still working out the kinks and hope to have it working one day”. Why they even offer the ability to manage multiple properties since it just ends up in disaster is beyond me. Even when just trying to manage one property GreenPalLawnYardCareApp likes to add or remove services on a whim, and will even just totally replace your servicer without notifying anyone, not even the landscaper. I feel bad for the landscapers who are wondering why they were fired when it was randomly GreenPalLawnYardCareApp ’s decision. Again it has a ton of potential but for now I can’t give it any more than 1 star as it just ended up causing more work than it was worth since there are numerous other landscaping apps out there.

The idea is great. I am out of town a lot for work and initially the service was easy to setup. The problem is it will support the vendor more than the person who sets it up at his/her property. If they don't show up, who cares? They will reschedule indefinitely. If you need to cancel for poor service, there is no way to cancel all at once, you need to cancel individually every single service for each week you had setup (even if they never showed up the first time, they set you up forever somehow). I had this last one reschedule 3 times. Today the service told me "we are on our way". Never showed up. I look at GreenPalLawnYardCareApp and now the service is scheduled for tomorrow. Huh?? I am done with this. Bottom line: when you get a good service provide it is great but, in my area anyway, it is more the exception than the usual. Good luck.

I thought this was going to be a great thing. Been using it for months now and the lawn service I hired was excellent. They had a 5 star rating and was very attentive to the customers needs. Suddenly out of nowhere, GreenPal suspends them and forces new bids in me (that I didn’t initiate). I wasn’t ready (being this time of year that grass isn’t growing) to hire a new service. Now I am seeing you apparently can only ask for 2 bids a year and they took one from me this year as I never did ask for one.

So then I attempt to contact support. It’s literally just a canned answer support system that tells me to reach out to my lawn service (that they banned) for questions. There is no way for me to request a bid back that they initiated and no way I can find to actually message a live person.

This only works if you have zero issues ever or don’t expect any help from anyone.

I am new to Green Pal but so far I love it! I signed up late one night halfway expecting it to be some sort of scam. But to my surprise the next day someone came and cut my yard! They did an excellent job short neat and cleaned up, even blew off my driveway! And there was no surprise fees added on last minute. I paid exactly what was quoted besides the optional tip I included. They also don’t charge you immediately. They give you the opportunity to look over your yard and approve the charge first. Very happy with this Service so far and look forward to continuing for the foreseeable future!

I installed GreenPalLawnYardCareApp and then it asked if I wanted to get quotes. I did not so I shut down GreenPalLawnYardCareApp . A couple hours later I have an email box full of overpriced quotes. I have a very small flat front yard that takes approx 10 mins, 15 max to mow. The average was $30 up to mid $40’s. Way overpriced. I’ll pay the kid next door $15 and feel good about it. DO NOT peddle my info until I ask you to!! Uninstalled.

Edit: Day after uninstalling I am STILL getting new quotes. Looks like I have to delete account first. Worst app experience ever. As a fellow developer it appears they cut corners in QA.

2nd Edit: No way to delete account on their website after logging in. You sign in and it goes to a page with your bids and no navigation. This is a joke right? Re-installed app and no way to delete my account there either. Too bad I can’t give this a zero rating.

I’m so frustrated with the apps user unfriendly-ness that it’s not funny. It freezes constantly and gets stuck in loading loops. When I finally decided to uninstall and reinstall it wanted me to hire two companies at once. After I went through and canceled all the bookings for the company I didn’t want, the company I did want was no longer booked. Plus I used all my “spins” to get quotes for the next year cus of that bs that now I’m stuck with the company I didn’t want, because the company I did isn’t showing up.

When I went to the help button to figure out how to get my past companies to appear the buttons the help info directed me to either didn’t work, or were just non-existent.

I’m having to go to my email and get the phone number of the company I do that was provided to me and text them directly to hopefully schedule them.

Their customer service is horrible. I got one vendor who didn’t even yard and they refused to let me fire them and get new quotes, telling me I had to stick with them. Enough people complained that they finally let new bids begin. I got another quote and was doing okay until the vendor said they were canceling my mowing because it was overgrown and I needed like four mowing at $90 a pop... my yard doesn’t need mowing at all. I’m can’t fire the vendor for trying to rip me off, and so I messaged customer service. I got a generic response that didn’t answer my question. So I tried again, another generic response. So because the vendor said my yard is overgrown I’m never allowed to use GreenPalLawnYardCareApp again.

I can’t even just say okay and then immediately fire them, it’ll automatically add four mowings at $90 each... for a yard that is two inches tall all over.

I downloaded GreenPalLawnYardCareApp only to leave a review. I’m pretty sure it’s just as bad as the web application. The service, and about 95% of the vendors on it are pure garbage. GreenPalLawnYardCareApp /website is weird to use, the “quotes” you receive for yard work can only be acquired twice PER YEAR. If you want to switch mowers more than twice, OR IF THEY CANCEL ON YOU (as they can do for any reason without an explanation) you can only go with the last person who cut (again, even if they canceled on YOU) or….That’s it. You literally CANNOT USE THE SERVICE UNTIL THE NEXT YEAR. Also the service is set at a cost of $35 even if they do a crappy job or you have a small yard. If you read this, and still use this garbage app, or any of the rude people on it, shame on you. Or maybe you’ll find the few people on it that are actually decent.

Some clarity about GreenPalLawnYardCareApp you should know before using:
Your mower can upload a fake photo, mark it complete, and if you don’t reject it in a short window you will be charged and support will admit they can do nothing but provide you with cookie cutter responses.
The worst part of this, and the part to be aware of, is that GreenPalLawnYardCareApp has no safeguards for you as the customer. Support was completely unhelpful because they encourage you to try and solve it directly with the mower (who is already screwing me over) and wants nothing to do with actually supporting you as a customer inside of their app.
If you decide to use it and get a good mower, great! If you don’t, it’s all up to you since they give you limited refreshes and no monitoring of communication with you and your mower. Just know that going in, that it is not setup to help you succeed as the customer.

Tried using greenpal, but the first contractor just kept pushing my mowing date back. They charge extra for longer grass of course, so I cancelled service with that contractor when I realized what they were doing. When looking for another, I inquired greenpal if there was any guarantee to avoid this from happening again. They only responded with a cut and pasted response that didn’t answer my question at all. When I said that it didn’t answer my question, and suggested that I had no confidence in using GreenPalLawnYardCareApp anymore, but would try looking for another contractor one more time, it literally just said okay, here are other apps you can try. Was that suppose to psychologically make me keep using GreenPalLawnYardCareApp ? I deleted it after that.

GreenPalLawnYardCareApp was great several years ago, but now has fundamental flaws. Every time I login, I am told my credit card is no longer valid or has expired and have to enter the same info on a valid card again. When I login in March to schedule new bookings for the season, I’m also forced to rate the service from the last November mowing before I can proceed. And then I’m asked if I want to tip. The service isn’t that great, so I prefer to not say anything, but that is not an option. Thanks to the developers. There is also no customer support conversation option anymore. It always says something went wrong, refresh. That doesn’t fix it. No 800 number is listed, so you’re stuck with a list of FAQs on how to buy more service. Ditching GreenPal to find greener pastures in another app or local yard service.