Contact GreenPal Lawn Yard Care App Support

by FGWood

I first used this app last year and loved it! I recommended it to everyone! This year my landscaper is not working with Greenpal, so I got new quotes. They were triple the price of what o was paying, then when I accepted bids, the company’s stated they didn’t service my area. I finally found a company, approved the work and then my card declined. Not sure why but the app stated to update expiration, so I did. Didn’t work. I tried another debit card and a credit card, 3 cards total! And they all would not be accepted! But each time I tried a new card the amount due which started at $30, increased by $5. Ultimately leaving me with a balance of $55! I called Greenpal, no real person. I found an email on the app, emailed, it’s a robot! It advised to handle the payment with the company since they don’t know why it’s changing. I reach out to landscaper he stated he has the amount at $30. So the card retries every night at 12am- but for $55! I email again, Sarah the robot advises to handle with the company. So I do- he took a cash app payment. To ensure I’m not double charged, I reach out to Greenpal. They remove the landscaper from Greenpal and keep threatening me with suspension from “unpaid” balance. There is NO ONE TO HANDLE THIS ERROR!

by Nevr-again

I have signed up on their app, got bids, “hired” local company with a competitive price, then the app locks up! Tried to schedule a time for the following day or ASAP, said bid was accepted and scheduled for following day...he never showed, told me in text after I contacted him that he was behind because of the rain, said it would be the next day, then didn’t show again! Kept texting and he would say every day that he was coming the next day for 5 days he strung me along until my yard was over their 10” high limit for the regular cost, so now it would cost an additional $20! Tried to cancel him on my account and could not get it to do anything except lock up! Have tried for the last 2days to get this canceled before they charge my account! There’s no ability to get customer support help, no way to change who you want to accept for the work! Very poorly designed company! How can you not have any kind of customer service? Don’t know how I can cancel my account and app is still locked up on one page saying I have mowing scheduled every 10 days! Save yourself from days of having to fight to find out ANYTHING from this company!

by Bearcub6127384729171

I utilized this service to hire a lawn person, they cancelled on me (I only have a .5 acre lot). I tried to get in touch with greenpal because you are only allowed 2 quotes a year - and I didn’t want this to count against me since this was not my decision. The chatbot on the app only provides automated responses and does not assist in anyway. The 800 number allows you to leave a voicemail, instructing you to press 0 - however - when you press 0, it says “invalid selection”. The automated voice also promises to speak to a live representative on the app - which is a lie. It’s an automated chatbot Sarah. This process has actually been the most frustrating experience I have had in hiring a lawn service. I would like to speak to the vendor prior to hitting “hire me” now since the first guy canceled on our only .5 acre lot. But that’s not an option. I also received an automated text to rate the ease of use greenpal as been - but the rating went to the lawn guys page who cancelled on me and you cannot delete reviews (only edit). I am so glad this app worked for others but it has been so horrible for me - did not find a service and was frustrated for days by the process.