Contact GreenPal Lawn Yard Care App Support

by Jewel.D

This app was great several years ago, but now has fundamental flaws. Every time I login, I am told my credit card is no longer valid or has expired and have to enter the same info on a valid card again. When I login in March to schedule new bookings for the season, I’m also forced to rate the service from the last November mowing before I can proceed. And then I’m asked if I want to tip. The service isn’t that great, so I prefer to not say anything, but that is not an option. Thanks to the developers. There is also no customer support conversation option anymore. It always says something went wrong, refresh. That doesn’t fix it. No 800 number is listed, so you’re stuck with a list of FAQs on how to buy more service. Ditching GreenPal to find greener pastures in another app or local yard service.

by Janaetor

Some clarity about the app you should know before using:
Your mower can upload a fake photo, mark it complete, and if you don’t reject it in a short window you will be charged and support will admit they can do nothing but provide you with cookie cutter responses.
The worst part of this, and the part to be aware of, is that this app has no safeguards for you as the customer. Support was completely unhelpful because they encourage you to try and solve it directly with the mower (who is already screwing me over) and wants nothing to do with actually supporting you as a customer inside of their app.
If you decide to use it and get a good mower, great! If you don’t, it’s all up to you since they give you limited refreshes and no monitoring of communication with you and your mower. Just know that going in, that it is not setup to help you succeed as the customer.

by FGWood

I first used this app last year and loved it! I recommended it to everyone! This year my landscaper is not working with Greenpal, so I got new quotes. They were triple the price of what o was paying, then when I accepted bids, the company’s stated they didn’t service my area. I finally found a company, approved the work and then my card declined. Not sure why but the app stated to update expiration, so I did. Didn’t work. I tried another debit card and a credit card, 3 cards total! And they all would not be accepted! But each time I tried a new card the amount due which started at $30, increased by $5. Ultimately leaving me with a balance of $55! I called Greenpal, no real person. I found an email on the app, emailed, it’s a robot! It advised to handle the payment with the company since they don’t know why it’s changing. I reach out to landscaper he stated he has the amount at $30. So the card retries every night at 12am- but for $55! I email again, Sarah the robot advises to handle with the company. So I do- he took a cash app payment. To ensure I’m not double charged, I reach out to Greenpal. They remove the landscaper from Greenpal and keep threatening me with suspension from “unpaid” balance. There is NO ONE TO HANDLE THIS ERROR!