Contact High 5 Casino Support

by Devleyv

If there was a way to give half a star, I would I have been completely ignored by Customer Service for the past five days I have submitted at least 10 tickets asking them what was going on? It has now been past the timeframe. They gave me when they first emailed me back I've only received one email back from the Customer Service team in which the rep was talking about something random and not even what I asked and then the different representative emailed me again apologizing for that representatives mistake since telling them that I reviewed them on Trustpilot I have not received any thing from them at all answering any of my questions. They have not given me a reason as to why my money isn't in my Skrill account I went as far as to get a hold of managers and the CEO on LinkedIn, so I can tell them that their business is being ran this way customer experience I've had with this casino. It's sad because I have played at this casino for quite a while and I've put a lot of money in here but they have now lost a customer. I'll never play here again. I feel very taken advantage of and very neglected as a customer that has been very good and has consistently played at this casino for quite a while. I'm not just a new customer. That's trying to cash out from a free bonus or free spins. this was money I put in and now I want my reward, it almost seems like this might be a scam Casino. I don't know. I've never had any problems cashing out before until now.

by BoomerB1972

High 5 has many real casino slot games. Years ago it was a fun site. Now a days, they have tightened the games SOOOO much its beyond pathetic. 20 pop-ups for you to buy coins. DON’T do it. These are the WORST paying slots on the entire web. The games do not pay out anything like their real land based casino counterparts. They constantly tinker with the payout percentages. If by chance (and its a bad chance) that you actually hit a couple big wins, a program the developers created kicks in and makes the next 20 spins give you zero payouts.

Now, on to the actual function of this site. The site glitches a LOT. Many times, you can get a full screen of one symbol and it will pay you nothing, or it will crash and you don’t get your win. When this happens, and it has, I sent a screen shot of the full screen and zero payout, and supports response is always “sorry this has happened to you, but it is not possible to pay you anything because you have experiences a visual malfuntion”. So yeah, they also have this site rigged and support lies to you.

I believe High 5 is not making nearly as much money as they used too. Players are deleting the game by the hundreds everyday. But the moron’s who own High 5 don’t realize that people would be more apt to buy coins with their real money if the games payed out much better than they do now, which is zero. But the brains at High 5 don’t realize this.

by Jackster311

Sadly, I didn’t want to leave a review but I had no other option. I had reached out multiple times to their support team and had very little response. I would provide screen shots of the game error I experienced, which included the very specific information of the game error only to be met with the exact same question I just answered and to also be called the incorrect name on multiple occasions, even when I corrected the customer support person. It was so careless. The games are fun yes, but when actual prizes and money are on the line, people tend to pay more attention, which is why I was meticulously paying attention. It’s hard earned money being lost, err what feels like it’s just being taken at this point because no one is following up with me or correcting the issues. Even a simple apology, refund, credit or anything would have sufficed because it’s clearly an app issue right in front of us, but instead it just is ignored and no follow up…. I liked this site and spent a lot of money here, but my days are numbered I think, because if it’s just going to be frustrating each time something happens or no customer service, it seems like it’s best to spend money somewhere that I can rely on.