High 5 Casino Reviews

If there was a way to give half a star, I would I have been completely ignored by Customer Service for the past five days I have submitted at least 10 tickets asking them what was going on? It has now been past the timeframe. They gave me when they first emailed me back I've only received one email back from the Customer Service team in which the rep was talking about something random and not even what I asked and then the different representative emailed me again apologizing for that representatives mistake since telling them that I reviewed them on Trustpilot I have not received any thing from them at all answering any of my questions. They have not given me a reason as to why my money isn't in my Skrill account I went as far as to get a hold of managers and the CEO on LinkedIn, so I can tell them that their business is being ran this way customer experience I've had with this casino. It's sad because I have played at this casino for quite a while and I've put a lot of money in here but they have now lost a customer. I'll never play here again. I feel very taken advantage of and very neglected as a customer that has been very good and has consistently played at this casino for quite a while. I'm not just a new customer. That's trying to cash out from a free bonus or free spins. this was money I put in and now I want my reward, it almost seems like this might be a scam Casino. I don't know. I've never had any problems cashing out before until now.

I signed up with High5Casino using Facebook

I won $1700 Thursday May 25. Verified my account and cashed $1500 out to Skrill. The next day it showed as completed but I never got my money. I have contacted them many many times. Nothing. I won another $100 and went to cash out. I noticed the Skrill email showing wasn’t mine. I have never seen this email before. Contacted Skrill and they said high 5 has to trace where the money went and cancel it as it should be pending if it’s not someone else’s Skrill account. Then they have to change the email on my high 5 and refund me the money so I can cashout. They won’t reply. They won’t do anything. They have stolen my money I paid for and won. The corporate numbers go to a voicemail and say leave a message and no one calls back. I am giving it until Tuesday and if nothing is fixed or if I don’t have some kind of communication and proof it’s being fixed k am filing paperwork with the FTC. This is theft and wrong!!

High5Casino don’t offer free coin links. Very stingy, They don’t offer good daily bonuses either. Only worth one or two spins tops. The only thing they do offer is good coin purchase plans. Even though it’s a free game, it’s definitely now designed for you to go and buy coins. Also, I bought coins two days ago and now High5Casino is off line or deactivated through Facebook and I can’t access it to play. And their social media account on Facebook didn’t post right away about it. If I pay for a service like coins, I should be able to access what I paid for right? Also if I’m paying for something, I should be winning a little more. Years ago when there was way way less games on their interface , I never or seldomly bought and it was more fun because you could actually win! And the games ran faster with less lag! Do better hi_5! Make it a paid service if that’s your intent!

Sadly, I didn’t want to leave a review but I had no other option. I had reached out multiple times to their support team and had very little response. I would provide screen shots of the game error I experienced, which included the very specific information of the game error only to be met with the exact same question I just answered and to also be called the incorrect name on multiple occasions, even when I corrected the customer support person. It was so careless. The games are fun yes, but when actual prizes and money are on the line, people tend to pay more attention, which is why I was meticulously paying attention. It’s hard earned money being lost, err what feels like it’s just being taken at this point because no one is following up with me or correcting the issues. Even a simple apology, refund, credit or anything would have sufficed because it’s clearly an app issue right in front of us, but instead it just is ignored and no follow up…. I liked this site and spent a lot of money here, but my days are numbered I think, because if it’s just going to be frustrating each time something happens or no customer service, it seems like it’s best to spend money somewhere that I can rely on.

I’ve been playing High 5 for so long that I’ve unlocked every game available. Now I’ve spun a free game unlock on the High 5 wheel and can’t get past that screen. It won’t let me spin the wheel, select a game to play, go to the lobby or options or settings or anything until I unlock a game - which I can’t because I’ve already unlocked all the games. I’ve tried updating, logging off, closing out, but when I log back in I just get an apology for not getting my game unlock, to please choose a game to unlock now. Can’t get past that screen. Before this if I spun three locks for a game unlock award, and there were no games available to unlock, then a cash award was credited instead. I can’t do anything now. I’m frozen out of the game. I’m giving a one star “unusable” rating until this is fixed.

Update. More than two weeks later the game has finally allowed me past the “game unlock” screen. Now every single one of my two hundred plus unlocked games has been un-installed and will have to be reinstalled before I can play any of them. Except that none of the games will download and install now. I have exactly one game available, the new one that was “unlocked” for me, with a minimum bet of $60K that will bankrupt me in a few spins. Still giving this a one ⭐️ why-bother review.

I won $15,623. I was told that I was good on all platforms and would be able to redeem my winnings. Then I tried to redeem them and then I was told I had duplicate accounts which I do not have duplicate accounts I have been emailing and have gotten no response just left in the dark with no answers, I have also won $700. That says it is pending. It has been pending for about four days now I have also emailed about these winnings and nothing just left in the dark. No one can respond to any of the emails that I have sent giving me an answer or an update. It’s very unprofessional hi-fi casinos will sure take my money but will not pay the winnings when I win fair and Square. This is unjust and I will get my winnings because I have done nothing wrong, getting in contact with somebody is almost impossible. I have sent probably over 20 emails and have maybe got three responses back being told that they were looking into this and they will have an answer for me and then just left in the dark with no answer, I am a loyal player, have not broken any rules so they pretty much are just stealing from me letting me put money in, but won’t pay me when I win

I deposited money into High5Casino & now I’m not able to play at all! I’ve wrote them multiple times & finally got an automated message. As soon as I got that message I went on the site & tried to chat. They say they are offline, but they say that 24 hours out the day so all you can do is email & wait for a response. When you call they say they are not available because they are working remotely due to the pandemic. It’s May of 2023! If that was the case they should have agents available to chat & taking calls. I can’t take my money off because I have to at least play one game, which they won’t let me do so now it’s just stuck. I don’t want a check because that’s not how I sent my funds. All they need to do is fix the problem or make my money available so I can redeem on skrill. I play to many casino games & very rarely run into problems like this & if I do, I get a faster response & get the problem fixed.

I have been playing for awhile now never won anything finally win over a 100 tried for 2 days to cash out first time I tried it went to High5Casino was under maintenance tried again later that day never would let me pass the screen where you do your screen name real name etc etc tried a 3rd time same thing stuck on the same screen tried to play with the fake coins instantly let me logged out and back in again just to see if it let me gamble with the real money guess what long as I was gambling and not trying to cash out it worked perfectly so I just went to all the games where it charges to do bonus to play and used it all playing them think I left it with 6 dollars r something keep it any give it to someone idk mostly likely would have played if it wasn’t for real money because I liked some of your games but no you guys lie and say it’s a possibility for you to win real money then freeze up when someone wins is the biggest scam around im sick of these apps saying they pay real money and they don’t just to get signup’s… I’ve never had this problem with chumba Luckyland pulsz are stakes social casino’s

So I won $3000 jackpot last night playing high5 online casino. Today I received an email asking me for several documents to verify my account. I’m told that my account is temporary restricted until I supply them with the following through a secure link that they provided; they want.
1. A copy of my drivers license, front and back. 2. A high-quality selfie and video where I introduce myself and provide my full address 3. Proof of address, such as a utility bill or rental agreement. 4. A clear copy of my bank statement for the last three months. 5. A clear copy of my PayPal statement for the last three months. 6. Copies of the credit cards/debit cards that I’ve used when playing on their site (6 of them) they want the cards to show the first six digits of the card number, and the last four digits with the middle digits covered. Shame on High5 Casino because I think this is just a tactic that they’re using to not pay to me what I won.

I had already been verified prior to this win and I had previously cashed out another smaller amount. Shame, shame shame on you High5 casino.

I am so sick of this site. I have been playing high 5 for the past 5 years or so. I have bought credits on many occasions. I am an emerald player. They say when you reach this level you get a designated representative that will answer questions and take feed back. There is no way you can win enough to keep playing for extended period of time. I have bought 1.5 billion in chips and betting 3 mil have played no more than 2 to 3 weeks. Even a casino pays better. I have written them and given my email address many times and never gotten a response. All they want is for people to keep buying and losing. I have played other sites for much longer and not had to buy chips. Don’t buy chips from high 5. Unless you don’t care about your money. I don’t know if they are off-shore or not. I don’t think they have people to answer requests it don’t look to me like it. I don’t think this will get a response. Beware of this site. Not a happy player. So I got a robo response. That is what you get from these goof balls. If they had any respect for the player it would be person to person.

High 5 has many real casino slot games. Years ago it was a fun site. Now a days, they have tightened the games SOOOO much its beyond pathetic. 20 pop-ups for you to buy coins. DON’T do it. These are the WORST paying slots on the entire web. The games do not pay out anything like their real land based casino counterparts. They constantly tinker with the payout percentages. If by chance (and its a bad chance) that you actually hit a couple big wins, a program the developers created kicks in and makes the next 20 spins give you zero payouts.

Now, on to the actual function of this site. The site glitches a LOT. Many times, you can get a full screen of one symbol and it will pay you nothing, or it will crash and you don’t get your win. When this happens, and it has, I sent a screen shot of the full screen and zero payout, and supports response is always “sorry this has happened to you, but it is not possible to pay you anything because you have experiences a visual malfuntion”. So yeah, they also have this site rigged and support lies to you.

I believe High 5 is not making nearly as much money as they used too. Players are deleting the game by the hundreds everyday. But the moron’s who own High 5 don’t realize that people would be more apt to buy coins with their real money if the games payed out much better than they do now, which is zero. But the brains at High 5 don’t realize this.

Honestly I wasn’t going to bother writing a review, I normally don’t but High5Casino has cost me so much it’s ridiculous. I know it’s my choice to pay to play and I made that choice. The win ratio is terrible, I have played through so much and it just doesn’t do anything. The few times I have won it’s typically been a fraction of what I put it. Again i understand that is gambling however I have noticed that when you start to have the lines line up to pay the game starts glitching out. There have been a few times where the bonus rounds have glitched and cheated me out to spins or features that I had won. I think there is a lot of room for improvement on High5Casino and I hope that the developers will do something to prevent stuff like this from happening. I would advise to only use the rewards that are granted from High5Casino which are minimal so don’t expect to play for any extended period of time or if you choose gamble with real money proceed with caution and an extremely low expectation for actually winning anything.

I have been playing High5Casino for years with multiple accounts. This used to be may favorite slot app but seems to have changed over the course of playing. Although this is for entertainment purposes, it doesn’t even allow you to play long enough to be entertained. The slots are pretty tight. It used too allow you to play for a while when you purchase coins but doesn’t even allow you to do that anymore. Your daily bonus spins are the same at level 150 as they are at level 300. What is the purpose of leveling up. The spins you get when increasing the game level increases but at level 300 all games are at level 100 and without being able to win, you can’t level up the games.

Update: new update today, worse than before. They act like they are better because the spins are 5x but they have removed the spins they give you by leveling up a game so you can’t even earn the spins anymore. In addition, it doesn’t matter how much they give if you can never win. Doesn’t even allow you to play for entertainment anymore.

When I first started playing the game I could play for hours and hours and now I’m lucky if I get a solid 20-30 mins. As read in previous reviews, when coins are purchased the game is in such a hurry to drain you of your coins and force you to purchase more if you want to continue to play. The bonus is a joke. If the minimum bet is $300 in a game and the bonus is $1000 that’s 3 spins!!! 3 spins?Really? The makers of this game should take into consideration what the players of this game are saying in the reviews and make some changes very quickly to restructure how the game pays players that are purchasing coins before High5Casino gets old real fast. There should be a bonus credit of coins EVERY time you purchase, not just sometimes. I used to have fun playing this game, now it’s just EXTREMELY frustrating to watch your coins disappear in a flash. Not having ONE win in TWENTY spins after purchasing 11,000,000 coins is highway robbery and annoying to the point that I’ve written this review and don’t want to play this game anymore!

I have been trying for almost 5 days now to get through to customer service to help me to verify my identification. The first day I reached out to customer service they contacted me hours later and only gave me a generic email with the same instructions that were on High5Casino rather than me having someone to speak to about the issue I’m having.

Now I cannot seem to get customer service to help me even though I’ve reached out numerous times. I am taking the photos correctly, but the system will not recognize my drivers license. I tried my older drivers license doing the exact same thing and it recognizes it however, it says it’s expired, but it will not recognize my new current valid drivers license and I have no other alternatives being given to me to verify my identity, and I have winnings that I can’t access.. Customer service really needs to do a better job at helping by listening to what the issue is rather than respond back with a generic instructions email.

I have been a player on High 5 since they started I believe!! I have voiced my opinion several times as to how they have changed from a fun casino to where they are now! BIG change!! Just like the other comment, they have tightened the machines so you don’t win anymore. For me, they won’t let me win at all as I guess they didn’t like some of the things I said to them. Well they were all the truth & if they don’t like hearing the truth then maybe they should change the way they are doing things. I for one would love to be able to play the machines the way they “used” to be. I don’t know if they have different people that run it or what but I do know from experience, that can really be a detriment!! If High 5 wants players, I really recommend they change the way they are doing things now!!! Oh I know they have a lot of high rollers playing & I would love to be one of those people BUT unfortunately I don’t have the funds to be able to bet 250 thousand a spin. 10 or 20 is my limit because I rarely win anymore. I really hope they start doing things differently!!

I have rated High5Casino before but rather than complain I thought I’d give some suggestions. As a long time player, I think I started playing when the game first launched through Facebook, I have paid a lot of money for coins. I am no longer able to do that. It feels like this game is set up so that you have to buy coins in order to play. The amount of free coins given is minimal, even as a Dimond player a level 560. I think there should be additional rewards for loyal players on. Also there should be more opportunities to receive free coins. I also play Slotomania and between all their opportunities for free coins, I get millions of coins per day. But I enjoy High 5’s slots more. What if we could break the piggy banks for free? I’d even be willing to watch ads for free coins. I understand that you want players to have an authentic casino experience but please keep in mind that this will never feel entirely authentic. We’re playing at home, it’s not the same atmosphere and we don’t actually win real money. We play when we’re bored and wish to pass time. But it’s only fun if we can play longer than 5 spins or so every four hours. It’s even more fun when we win big!

Please consider these suggestions.

So I’ve been a loyal player to High 5 for awhile now and let me start by saying they do their best to help you in whatever matter you may need, customer service is always ready to help with mostly friendly understanding workers, Redemption times have been great up until this last one, it has taken way longer then ever before for my redemption to go through and I have spent hundreds with them and never had this issue, so hopefully it’s just because they are extremely busy. However the incentives they reward you with are great. I was given a 2 dollar login bonus daily for a week and it was great so they do reward their players and they do 20 percent off coin packages almost every day.

I’ve been playing High 5 for a bit now. Constant play but never anything big. I’ve always enjoyed playing with them. I recently had to update my account information, sent in the required documentation. They responded and updated my account in a timely manner and were really nice! I am a little nervous now after reading reviews from others because I just sent in a redemption request for $1,000 just over 48 hours ago. They said it would process with in 72 hours, so fingers crossed they process, approve, and deposit my redemption! 🤞🏻 I’m going to be very disappointed if they don’t… ☹️

It’s slots y’all you win some you lose some… one time I only put ten bucks in and ended up with 290… played it down to 200 then I withdrew my winnings no issue. I never write reviews like ever but I saw a bunch of negative reviews and I thought I’d do a nice thing and help these guys out because they don’t deserve all the slack I been reading… yes I’ve been chasing that 290 like crazy but that’s the name of the game. It’s called GAMBLING for a reason… I’ll hit big again one day but it’s not going to happen every day. Keep up the good work and thank you for such a fun entertaining app

Oh one thing… do you really have to keep the withdrawal of no less than 100 so high? Maybe consider moving it down to 60$ or something… 🙏😁 thanks again