GoMore Reviews

If you’re wary about using GoMore like I was, just get this: you as a renter are very much at risk of getting slammed with fees by the vehicle owner - even a week after the rental. In my specific case, a 4 hour-long car rental ended up costing me $175 USD (or about 1800 SEK). I’ve never incurred fees from other companies, but I had a bad feeling about this app. After taking special care to return the car full of gas and back to its EXACT pick up parking spot, I hoped I had made it out unscathed. Nope! A full week later I was sent a Swish request from the owner for 1000 sek because of a parking ticket he received the day after I returned it. Yep, friends. YOU are responsible for the car 24 HOURS after you return the vehicle. Never mind the owner is the one who left it illegally parked for almost a week after I returned it. I was forced to pay the fee and threatened with a third party “taking it further” if I didn’t pay up. I really expected some degree of protection as a renter, but there was none. I’ve since deleted my account, since there are other companies offering the same service in our area and I just can’t afford to put myself in financial risk with this app.

I was refused membership and wasn’t allowed to use GoMore because I didn’t pass the validation process. I have no criminal record or traffic violations. When I inquired about what the issue was, they said “the details of the rejection are confidential as part of their privacy policy and specify standards.” Further attempts to get information were met with dismissive emails. Seems like a bad system when you can’t take any actionable steps to correct what may have been an issue when submitting personal documentation.

GoMore is full of scammers. So what happens is that a big chunk of the cars have no reviews, instead of this app asking and verifying these scammers, they let them scam you, waste your money and time and then tell you they do not responsible. Worst company customer service with the best app
Idea. Far from a decent tech startup,

Claims my drivers license is in use by another account; this is incorrect, and should anyways be verified at the beginning of the account setup

While it is convenient to have access to a broad fleet of cars, the experience using GoMore is pretty annoying. Especially when you need to contact support, which can take days instead of minutes.

Also, penalties on users are arbitrary and strictly enforced (ex. If you can’t find a parking spot within 500 meters, automatic €70 charge; if the owner decides they want more money, they can claim the vehicle is dirty even if it isn’t and the renter has no recourse).

App and service is intuitive. But photo uploads were painfully slow. And there’s no way to bypass and upload later. Frustrating first experience.

GoMore and the service are great. The only downfall is the kilometer scheme. You have to specify kilometer usage before time and should you go over they really rip you off. And if you drive less they are lost. These companies just can’t help themselves praying on customers. Easy money at the expense of the users. Greed always gets the better of them. Very disappointing. Do better!

Amazing service, great car selection in Europe.

Good app, still room for improvement compare to US or UK car sharing apps.