Turo Reviews

Turo Reviews

Published by on 2022-09-22

Turo is the world’s largest peer-to-peer car sharing marketplace where you can
book any car you want, wherever you want it, from a vibrant community of local
hosts across the US, Canada, and the UK. Whether you're flying in from afar or
looking for a car down the street, searching for a...


User Experience Ratings

Positive experience
54.0%

Negative experience
46.0%

Neutral
23.9%

Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue


Reviews (34)

By

The Way it Should Be Done

I’m not sure why renting a car before the this app app was seemingly in the dark ages, but today renting a car through their platform shows that it should have been down this way from the start. You choose the exact car you want, not from a fleet of “Ford Explorer or comparable”. It’s way cheaper than the big guys, by a lot, and this is still including the highest this app insurance that you can get which covers everything. Many times you can get unlimited miles if you have a lengthy trip. Hosts at this point have many trips under their belts and have reliable reviews that you can trust. Very importantly, the host knows the car and will demo everything in detail instead of just handing over the keys and sending you on your way. Also, while you can get the car delivered, I have not been inconvenienced by a short Uber trip to pick the car up, being that there are now endless hosts using the platform which means a car is never more than a 10 minute drive away. My personal car Is about a decade old and I’d rather not put the wear and tear on it, but I also don’t want a new car payment. My company pays me pretty well per mile when I travel, so using this app once a month for my longer trips definitely pays off and I don’t mind spending the money being that it really is so affordable compared to chain rental companies. All in all, this app has really changed the game and you should give it a try!


By

Turo mean less hassle!!

I have used this app a few times now for family trips and when traveling with kids, ease of travel accommodations is essential. The entire process with this app is user friendly from the beginning. The search, and selecting a car is step 1 and the details regarding specifics of each vehicle is user friendly. Fees and cost are up front and available to see, not hundreds of fees added at checkout. Prior to the trip a few minor steps to upload drivers license, etc is quick and can be done in a matter of minutes from your phone. Obtaining the car varies depending on location and host. I have been picked up and baggage claim or walked to shuttle and dropped at car. Both were seamless and zero hassle. Way less waiting and hassle than any car rental company I have ever dealt with. Beginning the trip requires documenting a few photos, again phone friendly steps and drive away! The return is as easy as returning to the prior spot and handing off the keys, and again a few pics. I typically pay for the cleaning service $20-25, I know I don’t want to wash and vacuum the car so much easier. That doesn’t mean leave trash!! Be respectful. Throw away your trash. Also, prior to each of these steps the host will send you written and often video instructions so nothing is confusing.


By

The TRUTH about Turo

I have used this app as a customer & have put my very own cars on the site to make extra money. I see a few customer complaints about negative experiences they have had when renting a vehicle with unreliable host. I acknowledge they may have had those experiences but I think people need to pay attention to the details. If you just pick the bottom of the line price without seeing if your host has a 5 star rating, then there is a good chance the experience may not be up to par. I would suggest using the filters & only using 5 star hosts & then call them in advance & make 100% sure they actually deliver curbside if that’s what you require. I wish more hosts were honest & not so scammy as it makes the company look bad. I personally am a 5 star host & I always deliver a top notch experience for my clients. I do ACTUAL curbside service & suggest people should select favorite when they have good experiences & try to deal with the same hosts if possible. I’m thankful for the innovations of this company as being a way to make money with a depreciating liability & turning it into a depreciating asset. From the customer side Turo is really fun in that if you’re savvy then you can usually get a MUCH better car for the same money on this app as opposed to typical car rental companies. I love this app! ❤️


By

Don’t waste your time!

Although the ending result was being able to get a replacement vehicle, the steps to get there were absolutely insane! It took me seven hours to get a replacement vehicle after the original host became unresponsive when a light on the dashboard came on, there was a burning oil smaell coming from underneath the hood and the vehicle wouldn’t get up to speed! this app expected me to download and create an account with Uber, in order to get around after I was informed that I’d get a replacement vehicle. I did not do this and informed them I was told they’d get me a replacement from a different host—not have to go through Uber! This drained our last night in Orlando by working on this problem for seven hours, including dealing with a third party company that this app uses to tow the first vehicle. The host would not respond to provide me an address to share w/ the towing company on where to take his vehicle to. Our first time going to Disney during the holidays was supposed to be stress free and it was far from that after the host became unresponsive. The second host that offered their vehicle was misinformed about which airport I needed to leave the vehicle at, in order to fly home; therefore almost backed out to let me use it, up until this app paid the extra cost. For this being my first time using this app, I do not feel confident nor trust using the services again! Delayed time, sleep, unhappy family during our Christmas Disney vacation!!


By

What is not to love?

I absolutely love this app, so much that this review won’t do it justice. Not only is this a genius idea for a host, but it’s unbelievably convenient for a guest! We were over paying for subpar rental vehicles through Expedia and car rental companies for years until we found an unexpected need to search elsewhere. We thought we would be stranded without a car because we waited too long to book a vehicle, but this app came to our rescue with a better deal than we could have asked for. I must admit I was skeptical during our first use, afraid of an unknown first experience. But that all changed after our first trip using this app and we will never go back to the way we were renting previously! We had 24/7 communication with our host, pick up and drop off were so easy and convenient, and we didn’t wait in any lines after we picked up our luggage! We went straight to the airport parking lot and drove off in our beautiful, affordable rental- we felt like locals! If you are new to Turo and considering using it, please do yourself a favor and go for it. You will not be disappointed- I have recommended using this app to all of my friends and family already and encourage you to do so as well!


By

Turo does not care when you get scammed

I took a trip with this app renting a very specific electric vehicle. The listing was ambiguous, so I followed up immediately after booking confirming it was the exact model with extended battery. When I picked up the car it was the standard battery which affects both range and performance numbers, lowering horsepower and acceleration. The range is what I was most insulted over, I specifically mentioned I was road tripping and the loss of 20kwh battery space made us charge more often and limited the use of the vehicle at destination. We went to a place that only had level 2 charging but if we had the extra capacity this would not have been a difficulty. Instead we had to take taxis while we let the car sit to charge at 7kw/h. this app didn’t care, at all. They refused to even engage with me until I combed their terms and conditions and found the very specific way you have to complain to them to get a response. They told me that because the vehicle was a premium model that it didn’t matter I was lied to over the battery size. They offered me $25 future credit. Like I would ever rent through them again. Told me I could pre-pay $375 to arbitrate, pro-tip: when you sign up for this app send them an email saying you opt out of forced arbitration so when you get screwed you can just file small claims. All in all, this app and Michael Dennis the owner of the standard battery Ford Mustang Mach E are scum who scam. Do not recommend. Use at your own risk.





By

Absolutely Terrible EVERYTHING!

Terrible company! They will say you did damage to the car when pictures clearly show otherwise! I had the worst experience with this company!! And still dealing with it as I’m writing this. I’ve rented hundreds of times in my life and I want to make sure no one else has to go through what I did. The host controls everything and you have no rights as the renter/guest. My host changed the pickup location right when I landed. The location was at a haunted house parking lot in a dark, muddy in the middle of no where location. Couldn’t take any before pictures because it was so dark. I drove the car for 3 days and basically had it parked most of the tine away from other cars because I was working in a small town in Indiana. I returned the car at the original location and took my pictures of the car that clearly shows nothing wrong with the car! Here’s the best part, the host messages me and asks me if I hit the car on anything in the whole driver side of the car? I said no, look at the pictures I took. Well it doesn’t matter what pictures I took, the host has all the power to make a claim and say I did it. That’s what she did! I got the basic coverage and it states I am liable even if it’s not my fault!!! I would have to pay 3k out of pocket for something I didn’t even do! I’m still dealing with this and just want to make sure you watch out for this company, they will screw you over big time!!!


By

Really depends on the host

As far as the concept of Turo goes: awesome. There’s no massive deposits and holds on credit cards as there are with traditional car rental services. Turo functions well. Communicating with the host is straight forward. There’s a before-and-after process during which you can provide pictures of the car and any damage that might exist before you pick it up, so you’re not held responsible for it. It’s nice. Well thought out. The downside is availability and consistency. Depending on the area you’re in, there might not be much available, if anything. For example, I’m in Auburn. There’s like. Nothing out here. But 40 miles away, in Columbus, there’s tons. Everything from Corollas to Teslas to high-end sports cars. The quality of hosts varies as well. I’ve had great luck, but I essentially found one good host and stuck to using them. I had another before that was…not great. I’m giving it five stars because the last part isn’t really within this app’s control. As far as what this app offers and claims, they hold up their end. I don’t use any other rental service at this point. Highly recommend.


By

Turo DOESNT COVER YOUR CAR

I am an All Star Host to prove my credentials & I am writing my review so all other hosts are aware of this. My car was recently stolen from the airport and this app did not cover the damages made to my vehicle. Obviously I informed my personal insurance about my car and they automatically denied my claim due to it being parked at the airport for “commercial purposes- this app”, therefor if it was parked at the airport for this app, they should be the ones to cover my vehicle. I have emailed & called this app and every time I inform them about my case, they make an excuse about “Oh let me look into your claim and I’ll give you a phone call back” & never hear from them again. All they want to do is push me away. I have paid my dues for their insurance, Liberty Mutual, and they still don’t want to cover my vehicle. It blows my mind that a company like this app has profited so much money during the Pandemic in Hawaii, but when I comes down to coverage, it only proves my point of big corporations taking advantage of the little man. I’m still questioning as to why this app won’t cover my vehicle’s damages made when it was stolen when this app makes it an option to leave the car at the airport with a lockbox. Don’t give hosts the option to leave the car unattended with a lock box and not have a back up plan for when a thief comes and takes your car. Over all, poor customer service and if you want to be taken advantage of, then this app is for you,


By

Mehhh...

With other car sharing services like Zipcar (among others) around here in San Francisco, it seems kind of ridiculous to have to pay such steep “service fees”. As an example, if you’d like to rent a car for $120 a day: You would be expected to pay an additional $30 for the minimum insurance and the an additional $112 as a “service fee” (WHAT?) With an app like Uber you still have to pay a fee however at least you essentially have a “chauffeur” driving you around for a couple days and it’s still not as expensive. On the other hand, most this app car owners will have a mileage limit and then charge you for every miler you go over. Yes you heard that right. So not only are you driving yourself, but you’re paying per mile to continue to use the vehicle on top of the hundreds you’ve already spent on gas, mileage fees, anywhere you park, and then “service fees” to top it all off. So essentially the price to use Turo is almost as much as renting the car alone. 🤦‍♂️ I would say this is a great app if you want to have the opportunity to drive a nicer car for a day. But as a practical car sharing app (the only reason I gave it an extra star), it really doesn’t give you a good bang for your buck. this app has a great opportunity to have a truly groundbreaking business model but are missing opportunities to really catch on by having such nonsensical fees.


By

Terrible customer service

The worst company I’ve ever dealt with. I made an account and everything was good to go. I ended up adding gm gf’s card on the payment information because she was paying for it and after I added her info Turo said I wasn’t approved to drive. I contacted their chat team and it was so difficult to get a normal answer they just kept telling me I’m wasn’t approved and reason why I wouldn’t but they couldn’t tell me exactly why and how to fix it. I called customer service and the person I spoke with told me to contact the same chat room so I tried again and they asked me for certain documents as far as my license and a picture of me holding it. I needed up changing back the payment info (cuz I assumed that’s what it was) to my card in my name but they still needed verification on the last card even tho I changed it. Still sent in everything they needed and I got approved an hour later then 30 minutes later I wasn’t approved again. I called customer service AGAIN and the gentleman was not helpful he just kept telling me to contact the chat but nobody could tell me why it keep not approving me and when I asked to speak to a supervisor he said “he’s not going to be able to help” what kind of customer service is that?? This is the first time and last time I’ll be trying to work with them because the process of getting a rental car should not be that difficult.


By

Slow, misleading, incompetent accident/claims handling

this app has been an ok experience UNTIL a guest got in an accident. We chose the second most expensive insurance to make sure we're covered, but this app was extremely slow, incompetent, and misleading from step 1 to step 10 in this process. First off, it took 1 hr to even reach roadside assistance. The claims phone number would bounce my calls even though I needed to figure out whether it's ok to use Tesla roadside or not. Finally after figuring out the towing situation, this app just left my car in the towing lot for a week. When I called to get to the bottom of this, they blamed it on their third party company which is supposed to talk to the towing company (soup). What's even more infuriating is that this app claims that in the "70 insurance plan" they cover $30/day while car is unavailable due to an accident. GUESS WHAT, they don't count "sitting in a parking lot" as unavailable days... meanwhile I'm stranded without a car, all because their 3rd party can't give a call to the towing company fast enough. I also lost my upcoming trip and this app will not reimburse. I still haven't even gotten a mechanical diagnosis of what went wrong with my car during my guest's accident. I would highly, highly discourage anyone from using this service. Everything is rosy until an accident happens. They have no respect for the fact that these cars are our personal cars which we took loans out for.


By

Extremely disappointing customer service

I’ve rented from this app about 10 times across various states when traveling; usually it’s just for running errands or a quick day trip, but recently I rented for a longer period of time to do a bunch of jobs around the city I was working in. I took a bit of a longer weekend trip and experienced some car issues. The condition was pre-existing (risk of renting personally owned vehicles I suppose) and it took me 6 hours on the phone with 3 different departments at this app to receive a resolution. I lost an entire day just trying to get a vehicle and get home; the final solution ended up costing me an extra $300 and I didn’t even get the same coverage of days with a new vehicle. I lost out on work and valuable time because of the inadequate system they have in place. One person could only place a request to get me roadside assistance, while another could only cancel my existing reservation but not search for a new one. They had terrible rules in place disallowing me from working on a solution while we waited 3 hours on the side of the road in hot desert heat. The first person didn’t even put out claim in correctly so we waited an hour just for their app to start searching for help. In a modern era it’s surprising that it took 3 departments and 6 hours to simply cancel a reservation and book a new one- all at my expense. I would not recommend this app unless it’s a last resort.





By

Nice idea but still have lots for improvement

Had my first this app experience and was hoping it’d go great but instead it ruined the trip. I don’t understand why Im responsible for the airport parking garage exit fee, when the host did not specify anywhere that delivery to the airport will cause me to pay a $32 exit fee. The host parked the car in the garage around 3-4AM and my pickup wasn’t until 2pm so I had to pay a full day fee. this app website even specifies in quotations that this information must be listed in the “Description” field of the listing and I don’t see it listed there. I contacted Customer support and they initially said they will give me a refund and to send them a photo of the receipt, which I did. But they ended up saying I still need to pay for the fee even though I’m unable to locate this information in the host’s listing. this app is basically saying one thing online but going back on their word, essentially lying to customers. The host also lost the parking garage ticket when I dropped off the car. I ended up having to pay a $38 “lost parking garage ticket” fee because the host claimed I lost it. How do I lose a parking ticket from time of getting in the garage and getting out the car. I left the ticket in plain sight under the dash and even made sure prior to leaving the vehicle. This was my first experience, and will be my last. I definitely won’t recommend this app to any of my friends and family.


By

Tons of Headaches

I hate to say it but after using Turo three times I’ll never be using it again. I have booked three trips on this app and all three of them cancelled on me last minute leaving me in a tough position as all the rental car companies prices are 4 times what they would have been and this app prices are also elevated. The third time at least this app called me and found another vehicle for me to rent. So 4th times the charm I finally have a vehicle! Then I get the vehicle and the windshield is cracked and the tires are bald and I’m in Canada in the winter time. I end up spending $140 on chains just so I can get around and move at 30mph. I live in Colorado and I am accustom to driving in the snow, but if you have bald tires there is only so much you can do. Then to add insult to injury I return the vehicle and get more additional charges from a vindictive host. It’s absurd! I like innovative solutions and don’t particularly love rental car companies but the bottom line is a rental car company is better suited to renting cars than this app. They have a stock of cars to pull from and they have standards to keep the vehicles in good shape. this app has none of these things so if your car is cancelled then your are out of luck and then if you do happen to get a vehicle the vehicle I guess you just pray it’s in good condition so you can actually drive it. Then go ahead and expect a bunch of fees to be lobbed your way after the trip.


By

BIGGEST CHEAT FOR BOTH HOSTS AND CUSTOMERS

DO NOT USE THIS SERVICE!! I was the biggest fan and widespread marketer of this app writhing my circle. Being a renter at first, I transitioned into a host listing 2 of my new cars. It’s great money when your least expecting anything to happen but hey, your client is driving your car and anything can happen right? Long story short, don’t fall for “full premium coverage got you covered all the way”. I was a host with a premium insurance coverage which meant more profit percentage cut from this app. Someone crashed my minivan and first thing I’ll say is, this app has no communication over the phone. Everything is done via email. First month was spent in getting the claim handled and first supplement being sent over. 1 MONTH. Then they cheated me off by deducting a whole paint job due to a few minor scratches I had on one side of my front bumper ($800). Any concern I would email them would be left uncared for , rental was only $30/day for 10 days MAX. Our car was given back to us after 2 1/2 months with us paying $2000 out of pocket extra. this app and their insurance service stopped communicating with us and our shop. To the point that the shop we went to (Honda certified) does not accept this app based or DMA claim based vehicles at all. You will be cheated, abused, and uncared for. Do not use this platform. By the way, the renter bought full insurance from this app and they still charged him $2500 for claim costs....


By

Great way to earn extra money

I live in Downtown Indianapolis and live less than 1 minute from my job. I’m purchasing 2 newer cars that honestly I barely drive. I saw an ad for Turo and it’s amazing. I make money renting out my cars that I barely drive anyways. You can set your own prices or you can go off of the recommended prices on Turo . Personally I chose customized pricing on my newer more expensive car and used Turo recommended pricing on my other car. You also get insurance coverage based off what you want. There are different “plans”. There is a 60 plan where you get 60% of all of the earnings and this app takes 40% BUT they cover wear and tear, accidents, rental car, etc…There are varying plans all the way up to the 90 plan. This plan offers the least coverage BUT allows you to earn more per trip. It offers collision/comprehensive coverage with a $2,500 deductible ($0 deductible on the 60 plan), no rental reimbursement, etc… but allows you to get more profits. It’s nice you get to choose which plan is best for your needs and you can change it anytime.


By

Turo is the worst run company I’ve ever dealt with.

So I created a account to rent a vehicle through this app. All was going well until somehow I created account for my father using my phone because he was super excited about trying it out later after I rented. somehow my phone number and email were linked to his drivers license and account, even though I already had a account with my info. I showed up to rent the vehicle, and the guy (who was very kind) politely asked where my dad was, seeing his license on file for my account. I explained there must be a misunderstanding and he said to go ahead, take the keys and trusted me to get and figure it out. I spent about 3 hours on the phone with this app’s useless customer service only to be told that, because the license in the account had been linked to my email and Facebook, they couldn’t do anything about it and basically said to create a new account to. I did that, but they failed to approve my license in a timely manner and get my vehicle re-booked. Imagine having a service where you can’t even update or change the license you have on file. What happens when you move? So you need to create a new account when you move states? My trip was ruined and I ended up having to cancel my trip to the mountains that day because of this app’s ineptitude. I’ve never used the service again and I never will. Good to riddance.


By

Caution Turo Hosts

Hello, I’ve been using this app for about 4 months now and everything was going great until I had a bad guest. Given that this app takes a decent amount of your rental profits and offers some sort of protection to any damages I felt safe listing my vehicle. As I mention I had a bad guest and I figured this app would help since I had there protection plan. It took me to days to get a hold of someone through a chat portal. Since I wasn’t getting through I called and that took 2 hrs of being on hold to find out they could help me. I had to go through the portal chat. Extremely frustrating. To give you some color on the guest they asked for a day extension and I initially denied it since there was another planned trip the next day. I granted the extension after explaining that the vehicle had to be returned in the same clean condition that was given to them since I did have another guest the following morning. They returned the rental full of sand and spilled drink, low on gas, low tire pressure on all 4 tires and they took a sun visor and iPhone cable from inside the rental. I had to cancel the drip do to this and this app was not helpful about the situation at all. Guest name by the way is Rodrigo Huerta so do not rent your car to this user if this app has not removed them as I have request. Good luck to you hosts on getting help from this app. I’ve decided not to use this app any more.


By

READ!!! Be warned!!!

I was charged 150 + a 3% adman fee due to my host “claim” that the vehicle was dirtier upon return. Claiming animal fur was in the car, smoke smell and the upholstery was messed up! This is all a blatant lie to get more money, as I do not even smoke AND was the only one in the vehicle - I didn’t even eat food in the vehicle to avoid the smell. I had NOT one animal ever in the vehicle and even had the vehicle thoroughly cleaned inside and out! In fact I took pictures of every spot in and around the vehicle as evidence that it would be returned equal if not better than when I picked it up. Yet this app did not follow up with me on all my proof, but instead listened to my host outlandish lie and extracted the $150 + from my account! I am flabbergasted to say the least! What kind of cleaning fee is that to begin with AND after I had paid for it cleaned and inspected beforehand. This is just absurd! Where is the accountability??? I will from here forward persuade people NOT to use this app! I even left a good review when I left and found out later what my host did, then tried to retract that “good review” in order to warn people about this person, but was not even allowed to do this, which is irritating, because I can only imagine how many more person this fellow cons on the regular with his vehicles! this app, with all the proof I submitted, where is the accountability!?? Return my money





By

Life saver

We bought airline tix for a one day trip to the Big Island only to find out there were no car rentals available at all, on the entire island. Tried to cancel the flights since it was within 24 hours of purchase but low and behold you can't cancel if the trip is within 7 days. So I called a friend who lives there and she told me about this app. I was able to get a really good 4x4 Jeep for a little more than a rental agency would have charged which seemed reasonable with peak pricing. The owner met us a the curb and was very sweet. I was much more careful with this car because I felt like I knew the owner, I basically treated it like I treat my own car - didn't get it dirty like I might with a rental. The ratings from renters who've had problems with insurance give me pause, but it's not super easy dealing with rental companies insurance either. I think I will probably keep using rental car companies just because I felt more nervous and responsible driving a nice persons car, but this app worked great for us. I'm impressed by Turo , and their ability to screen/qualify drivers and renters within minutes. Very convenient service.


By

Terrible experience & policies

Turo gives you the capability to scam people out of their money. All you have to do is rent your car out. As long as the person renting the car doesn’t take a picture of EVERY part of the vehicle you can up charge that person for anything. I was scammed on Turo for this exact reason. I rented a car for one day and had only a few problems with Turo and the renter. It wasn’t until the next day when I was charger with a $70 charge. The policy of Turo says that the renter has up to 24 HOURS to upload pictures of the cars condition to Turo . I returned the car and I wake up to dirt, spilled drinks, and almost 80 miles of gas missing from the fuel gauge. Because I didnt take a picture of every inch of the car I was charged. I disputed the charges because I had a picture of the fuel gauge when I returned it but it took them 3 days to get back to me. By that time the charges were already taken out of my bank account. All they had to say was that the renter can wait until the next day to take pictures of the quality of the car. He literally drove around in the car and got it dirty just so he could charge me $70. I will never use Turo and I hope that whoever is reading this to never use it either. If you happen to use it make sure you take detailed pictures and videos of everything. Keep receipts for refueling.


By

Turo is great

All these people complaining about shady policies and hosts. These people are putting their personal property on the line for the benefit of others to use. The application has set up policies to ensure that they have the car owners backs when renting out their automobiles. If you don’t read the policies then it’s your own fault for not spending a few moments to get familiar with how this app operates. So if you have a problem with being accountable and documenting the cars condition before and after a trip (like every car rental agency does FOR YOU) then stick to Enterprise or Budget car rental. You are paying more money to agencies like this because they do this legwork for you. In my experience this app was extremely easy to use, and my first host was very accommodating and professional. In my unattended car rental scenario: I washed the car as if it were my own, went around the car and took pictures corner to corner, bumper to bumper, took a picture of the gauge cluster full of fuel and noting the mileage, left the key in the provided lock box and went on my merry way. Easy peasy.


By

Worst Customer Service Ever

WORST CUSTOMER SERVICE EVER!!!! This must be the WORST customer service I’ve ever experienced. A lugnut snapped off while I was changing a flat tire on a rental. I was more than happy to pay for a replacement. I received a bill one month later for $2,000 with no notice or explanation from one of their agents. I immediately replied twice within 24 hours attempting to dispute this claim. I was instead ignored for OVER A MONTH, as no one from their company ever replied to me. INSTEAD, one month later they charged my account for the full price with no notice again. I was immediately frustrated and furious and tried to contact their customer support. I was told a manager would get in touch with me as soon as possible. INSTEAD, a whole week went by with no one contacting me, so again I had to be the one to reach out to them and ask why no one was responding. A supervisor finally replied back. I explained to him why I was frustrated, and once again I hear no reply from them to this day. They completely ignored me, took my money, and still continue to ignore me even after I’ve reached out to them several times in attempt to dispute. God forbid something happens to you while you are using their app and you have to go through customer service because it will be impossible for you to get in contact with anyone.


By

Horrible experience would not ever use again. I DO NOT RECOMMEND

I rented from a this app host. I came on time, i was sick from pregnancy and just needed the car to pad the time until we bought our new car. The host didn’t want to give the car to me, based off my speech impediment. He said that i was drunk and high, which wasn’t true. The man was just clearly racist. I called this app and they convinced him to rent to me. Then 5 hours later i was finally able to get the car. He was rude but since i needed the car i ignored it. Then early in the day before i was return the car he messaged me and said that he needs the car early because he had a meeting. I offered to let him come and get the car and he said that he would have to charge me 60 dollars more. I declined. But i agreed to bring the car a hour early. Which i did. And after all this i was charged the full amount even though i missed 6 hours of the rental. this app support was contacted and they first thought i was the host, i had to explain to them i was the guest after several messages they asked for proof of time i actually had the car which i provided, and still didn’t refund my money. Then this host leaves a horrible review for me saying that i lied. this app should better investigate matters as such. Instead they keep your money and tell you there’s nothing they can do.


By

Worst Customer Service Ever

I used this app for about a year or so. And honestly after reading some of the reviews most of them comes down to hosts or people that are renting vehicles, well I rented from the same guy every time because he gave me a great experience vehicle was always on time as I returned it on time it was all great. Until recently this app decides to make a mistake saying I dispute it a charge so suspended my account. I sent all proper forms and pictures showing that not a single charge was ever disputed and everything came out of my account like it was supposed to normally, well it’s been about a month now and still nothing has been resolved. They always tell me they have a high volume of emails coming in they do not have a customer service line to talk to a person. But they have this chat line that’s unable to do anything whatsoever all they do is they will prioritize my email as urgent for a faster response but it has been on “urgent” for the past month. I was a happy customer for a very long time renting from the same guy until this app came in and completely destroyed everything. I do not recommend this services to anyone they will make you wanna pull your own hair out. Once again I don’t want to put the blame on drivers or host because that was not the issue ever. this app itself pushed to loose my business.


By

Good app, but Filtering and rental extension could improve

Turo is mostly what I expected when I downloaded it, great way to rent from local individuals which greatly expands the variety of cars you can rent vs using traditional rental services. App needs more filtering options within the car search, for example, when I have family members coming to town and need a large SUV that seats 6+, there’s no option for filtering results based upon # of seats (even though this data is captured from car owners and displayed on most car listings). So I’m left sifting through a bunch of SUVs to find any that have enough seats and suit our other desired features. Also, the rental extension can be very tricky. I was stuck in traffic and knew I’d be a little late returning a vehicle, but instead of an hour or two extension, this app only gave me the option to add an additional DAY. Apparently, sometimes they allow extensions and other times you have to add an entire day??





By

Bad experience

I was very excited when my husband told me we could save by renting a car for our family through a newly found application. So we registered, ordered a car, paid upfront for a whole week since they offer a discount for that. As we arrived to the pick up place, I’ve noticed the exterior of the car ( Dodge Caravan) had some weirdness to it like one of wheel cover missing, dust etc like it wasn’t prepared for a client. I needed a car ASAP so decided not to concentrate on small issues. I was told to confirm my arrival and take pictures inside and out and odometer for the record. Inside was dirty, smell was terrible, heavy smell of weed, cigarettes whatever, drove less than a mile, and realized I wasn’t gonna take it for a day not mentioning a week. Also the gas tank was less than a half way full. And there are a lot of rules regarding full tank, mileage and cleanness, I didn’t want to be responsible for those things. The main part was the horrible smell and how dirty it was and my oldest kid has an asthma I couldn’t let her suffer inside of the car. Called this app right away trying to cancel the trip, wasted more than an hour through customer service, finally they said my money will be refunded, but 10 days later still no refund, no one contacted and don’t answer my emails. No phone number.


By

Beware! I was charged $140 in “toll fees”

I have rented several cars from this app, at first I loved Turo ! It was so convenient to scroll through and pick out a car for my vacations. Although I had 3 good experiences, the bad ones were REALLY BAD. A car owner was over 3 hours late to our agreed upon pick up time, resulting in me starting my vacation sitting in a sushi restaurant near LAX for those 3 hours. My first vacation day was suppose to be a relaxing drive down hwy 101 to San Diego. Instead, it was a stressful day of sitting and waiting as he text “almost there” for 3 hours, then getting such a late start the 2 hour drive was nearly 5 hours in the dark during evening traffic. The worst part of the experience was I was unaware I passed through a toll, the owner decided not to inform me of the toll notice he received until it had racked up $140 in late fees. The toll agency agreed to drop the fees and I would pay a reasonable $33 if the owner would cancel his $140 payment and let me pay the reduced fee. this app support and the car owner were completely uncooperative and refused to do so. $140 to reimburse the car owner was just pulled from my account after I went back and forth between the toll agency and this app support for over 2 hours. Beyond frustrating! Save your sanity and just use a reliable rental car agency!


By

STAY AWAY !!!

If you want to use it then go ahead. I do hope you’ll have a better experience then I did. I tried using their services twice and no luck. First time I booked a vehicle, got to the pickup site and the owner of the vehicle didn’t even live there anymore, and the car I reserved he didn’t own anymore. Apparently the owner said he cancelled his this app account years ago. Then the second time which is today as I’m writing this Jan 19, 2019. Tried to give them a second chance I booked another vehicle, arrived at the pick up site message the owner of the vehicle I’m outside his place then received a message saying the trip has been canceled by the owner. I’ve been messaging the owner a day before the pickup date to make sure everything is a go. Well it wasn’t. I called this app about both problems. First time they refunded me back my money then credit my account and offered to rebook me a vehicle. The second time they offered to rebook me, refund me and send me a check in the mail to reimburse me the money for the uber ride I had to take back home. Im not saying don’t use Turo cause maybe you’ll like it but I’m definitely saying DONT USE Turo cause I won’t you experience what I have but again it’s your choice and I wish you luck.


By

Pretty okay but....

I’ve used this app around eight times since last year. Haven’t had too much of a bad experience.. until lately. All of these updates but there is still no update to where you can ask an owner questions about the car you are interested in renting (or other questions you may have) without having to check out and having your card charged for the car in questions (IF the owner doesn’t have to approve the trip, this can go badly). This needs to be addressed especially a feature for owners if they will be out of town and/or unavailable although the car is listed as available for the dates you need a car. I’ve had an instance where I rented a car but the owner told me that she would be out of country on those dates.. therefore, I had to wait for my money to return to my account and it screwed my account royally with the second car I’ve rented. I like you guys and what you offer but.....Take care of the little feature this app! They matter! P.S. Find a way to get your services in NY. Renting all the way in NJ can be a hassle.


By

Do not be fooled

Though Turo seems convenient and i have a few great trips... when it comes to the bad as well as costumer service... they are AWFUL. I had a horrible experience where i was given an electric (fully) for a long distance trip with no warnings... luckily i found out on my own. But as i arrived to the car it was not charged! I had 150miles to drive! Ran around the city until i finally found a charge and left an hour and a half after i planned. The mileage went down double than what i was told it was and i ended up being stranded. I had no other choice but to leave the car and have a friend pick me up until my trip was over. After returning the car i reached out to customer service who took 5 days to even reply! They totally denied my request as i did not have “before” photos which was an err with their app as i was forced to take those pictures and already had them in my bank of photos. They are not to be trusted and you’re better off renting through a rental company... the discounts are not worth it!! I’d give it a zero if i could. I get mistakes but working in the service industry the customer service is everything and this company is not there. Do not rent from them!


By

Ruined by car owners who scam you by listing false cars

I have used this app twice. Both times I had a miserable experience with the car owner. The first time Xavier harassed me and wouldn’t stop texting me the whole day about personal things nothing to do with the car, after he had insulted me and asked me if I was ‘educated’ or not because I couldn’t find where he had hidden the car key in his water heater. Second time I rented a car, the guy Hector didn’t even have the advertised car when I showed up and after much pain with this app days later they refunded the correct pricing of the car. For my trouble the con artist agreed not to charge for extra mileage and since I trusted him I didn’t ask for this to be written. That was my mistake since of course he charged me for extra mileage and even after this app saw all his unprofessional behavior they supported him and charged me because once again they only care about making money. It’s a great idea but too bad scamming con artists are the ones renting out their cars and not normal civilians. And too bad this app doesn’t comprehend the importance of protecting their customer. Gladly deleting this. I would rather take the subway next time and save the trouble.


By

Terrible customer service! My car broke down and I was left to pay!

Good app but terrible customer service. I have used the service over 10 times in the past 3 years but most recently I had a car that broke down on me after 3 hour of driving (on my birthday) and I was left stranded. It took me hours to get the proper customer service on the phone after being transferred 5 times. When I got someone on the line I was told I would be reimbursed for a third party rental to make up for my inconvenience (I was not reimbursed for the rental) and they would pay for a cab ride for me to and from the car rental company agency I chose. 2 month after the incident this app has yet to refund me and after hours on the phone following up and being transferred to over 10 people they are going back on their word and I have not received $1 from them after paying for my original this app rental, 2 cab rides and my third party rental. I have heard other horror stories similar to this from other this app users and thought, I still like the service, and am a loyal customer (with perfect reviews), this wouldn’t happen to me. But it did and doubt I will ever use the service again after that experience!






Is Turo Safe?

Yes. Turo is very safe to use. This is based on our NLP (Natural language processing) analysis of over 189,738 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.8/5 . Justuseapp Safety Score for Turo Is 54.0/100.



Is Turo Legit?

Yes. Turo is a totally legit app. This conclusion was arrived at by running over 189,738 Turo User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Turo Is 54.0/100.


Is Turo not working?

Turo works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.




Have a Problem with Turo? Report Issue

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Why should I report an Issue with Turo?

  1. Pulling issues faced by users like you is a good way to draw attention of Turo to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Turo customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Turo.


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