Contact ShinePhone Support
Company Name: Shenzhen Growatt New Energy Technology Co.,Ltd
About: - Monitoring: 7x24 uninterrupted equipment monitoring, you can keep track of
your equipment's operation status anytime and anywhere.
- Data: Plant and
equipment, real-time and historical data are detailed, you can see all data here.
ShinePhone Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Shenzhen Growatt New Energy Technology Co.,Ltd
Verified email ✔✔
E-Mail: service@ginverter.com
Website: 🌍 Visit ShinePhone. Website
Privacy Policy: http://server.growatt.com/userTerms/termsOfUse_en.html
Developer: Growatt
3 Most reported problems 😔💔
App no longer connecting to Data Logger after last update
by LGLOU-3000kw
App no longer works on Ipad!
I hadn't used app for maybe a few weeks other than that it had been working okay previously.
..just a few day ago i tried locating the app just to find out it was no longer installed, anyway went through all the steps to re add and reconfigure, seems like the app is broken as wont let me get past adding the data logger(wifi Module) installation step. I am able to use the camera to add then serial number, once i click on next it displays it was successfully added but doesn't allow the remaining step to be selected preventing a successful install. Tried deleting and reinstalling with out success..hopefully Devs will fix issue with and update sooner that later!!
Horrid interface!
by Flcracker
The interface is horrid. The numbers are so small you can’t read them without a magnifying glass! Half the time you have to refresh the screen 5-6 times to get maybe current data. And the other half the text is so small you give up trying to read it… Growatt fix your app! AND, it sends a notice there is a fault then doesn’t even list the fault. Just says to check the machine. set the whole reason of this app is to monitor your system while you’re gone so if I’m gone, how can I check the system to find out what the fault is? Why don’t you just send that information in the notice?
Recent update ruined app functionality
by Frogy22
After the latest update to this app, the initial screen with the nice graphics showing power distribution among the PV system, grid, and house has disappeared. Now, it is very difficult to determine how much power the house is using from the solar panels versus the grid. I haven't noticed any other improvements, so it is hard to understand why the developers upgraded the software. It is unfortunate that there are no widely available brand-name solar panels in the country where I installed them, leaving me stuck with this poor-quality app.
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