Contact Exxon Mobil Rewards Support

Set up Apple Pay with the app since they say all Exxon stations accept Apple Pay. Have used it twice before no problem. Yesterday went to get gas. Do the usual choose pump# and choose payment. It gives me some error message, takes ALL the money I had in my Apple Cash and doesn’t authorize the pump. I would have to fill two full tanks with premium for the amount of money it took. I just ended up using my debit card. I go to speak to a worker and he says they don’t accept Apple Pay here and there’s nothing he can do. So how am I supposed to know which station accepts apple pat and which doesn’t??? I thought the point was they all do. After a frustrating 1 hour back and forth with 3 representatives from The app customer service, they tell me they can’t do anything to call apple (they also did not know how Apple Pay works. I had to explain that Apple Cash is money that can be sent to me by someone else and is not associated with my bank account and I can’t just “call my bank”). I finally called apple and they were a bit more helpful and opened up a case. So hopefully this can get resolved. I won’t be using Apple Pay from now on. I will attempt to add a debit or credit card and hopefully that won’t give me problems. But if it gives me even just 1, I’m deleting. Not worth the frustration.

The Exxon Mobil Speedpass + app was recently upgraded and the location services is not working. I have the location setting enabled to always on my iPhone and have the Speedpass+ app setting set to always but when I select “Pay Now” it shows me a screen with a red exclamation point that there was a problem detecting my location. I have deleted and reinstalled the app multiple times and followed the setup instructions to enable location but still get the error. I have also tried using the app at different gas stations to no avail. There seems to be a bug with his new version and it is inconvenient to use the QR scanning option. Please address as this makes the new version useless. Update: There still is no location feature in this update and not sure what bug fixes were done but the app performs exactly as it did prior to this update. Do the developers actually use this app in the real world to test that it works? The “Find Station’s” link is the most important feature of the app and that is how we find Exxon/Mobil’s when traveling!. Also, the developer did not take Ford Pass into account when they upgraded. Now all Ford Pass users can not use this app until Ford decides to upgrade Sync 3 to this new version.

The cards I added keep referring me to my bank. Which I already confirmed with each institution and they are both working. Next up I have to call their customer help line which operates on EST only so I have never spoken to anyone as it’s always closed when I’m either not at work or actually getting gas. This app didn’t work a few years ago when I tried it out as part of a CSR Survey with 4 other people each assigned a different method of filling up via Apps. There’s no help screen or support window and the FAQ or knowledge base to assist one in troubleshooting is non existent with a smattering or information. Ditto everything I just said here about the god awful Shell save and pay or whatever it’s called. Same bugs. Same non existent means of troubleshooting that doesn’t require some arcane bizarre ritual to even get the app to actually recognize YOURE IN THEIR BRANDS GAS STATION. Talk about missing the point entirely. Avoid unless you just wanna curse like a sailor sat in your Car as yet another error bubble pops up and asks you to call or “make sure your details are correct.” If something isn’t correct on the 11th copy paste of the exact info I have on my card - then I need taking out to pasture, and putting out of my misery hahah