Contact Setmore Appointment Scheduling Support

by Dr.SuzQ

I have been using Setmore for two years and have had zero issues until last month when they updated the interface. Since, I have faced so many issues: them randomly changing all of my appointments (past and future) to different times; clients on my customers list being deleted and losing the data I used to track their visits; not being able to edit appointments; appointment reminders being sent for the wrong time; and the worst of all is my clients being flooded with emails with appointment reminders that were never made. It’s made me look so unprofessional and has created extra work for me. Currently, I am paying for the service but I haven’t been able to properly use it for over a month!! I am having to create appointments and send out reminders myself. Do yourself a favor and don’t waste your money. Find yourself a more reliable service like I will now be forced to do.

by Jekeltz

New update causing a lot of issues , not able to see full appointment names on my phone(too small?),got an iPad doesn’t support vertical lay , very annoying especially for the iPad mini this should make it usable , but it is extremely unusable for me when needing to hold iPad upright which is more comfortable cause I it’s small enough to hold in a hand , how just how can it not be uprighttt 🤷🏽‍♂️🤷🏽‍♂️ who hired the developers like what is that in 2024 ,last but not least you took away the employees permissions to not be able to look up customer names . As someone who provides a service , and has to look up customer names to book appointments you completely blocked me from being able to look up said customer ,i need to know their profile first to book a service not vise versa . How long did you test for bugs before releasing, update was definitely rushed or simply you’re unable to adapt and develop beyond. 🤷🏽‍♂️

by SpacePony666

The update for this app on mobile is absolutely abysmal. The 3 day view now is bloated, stretched, and much harder to read. To set an appointment it is now overly complicated, crowded, messy and confusing. It was far more stream lined and user friendly before this update. It’s a shame that so many developers don’t actually prioritize the user experience. I wish my app had never auto updated. It has disrupted my flow and made it harder to see what I have for any given day because I have to scroll for 40 frickin years now on 3 day view. I had to change to the daily view and that is also terrible. It is no longer easy to see, at a quick glance, what my day looks like. Very disappointing. I hope they change it back because it’s awful now.