Contact StyleSeat Support

by Bubblesthekeke

never get this app unless you know the stylist personally and have met them. The stylist are also a problem with this app.

This company is terrible and it doesn’t help the costumers at all, this app is a complete scam in my opinion. Charging customers a $1 for an appointment is outrages and auto setting a tip for $30 is stupid. My main concern is the entire system. Their should be videos on how to do everything but it’s not. No phone number for customer service which i believe to be very unprofessional and then stylists themselves are very disorganized. Why are y’all allowing Stylist to set up without them adding a Address or Phone number to reach them at. Once again very unprofessional, i feel like i wasted my time with this app. I’ve emailed dozens of time and i get no response and i made sure to not only use my phone and Devices when I tried to cancel my appointment and it did not work. The set up is very crazy. at first I just went out to reschedule my appointment but when I tried to do that it would not let me and then there was no button for the cancellation. When i read the hat to do i did just that but the app is just not working. I made sure to click everywhere and nothing work besides the payment option it’s clear this app just wants my money, i’m considering taking legal action because i can point out multiple law breaking issues. This is not the last time you’ll will be hearing from me.

by Kristinfell

*********ATTENTION!!!!!!****** think long and hard and do your research before joining this company!!!!!! I don’t even know where to start. It is not near impossible to get in contact to fix a problem, it is just impossible! Which was THE number determining factor of me switching services. How on earth after being around for so long, do they have zero support when needing to talk to someone other than email????? I don’t get it. Especially when their competitors do.
I unsubscribed last month to finally make a switch. This past week i had an oops on my part and missed a day if transferring times of appts. I’m lucky my first client was so understanding of my mistake. I tried to contact styleseat to see what i can do to just see my books to make sure i wasn’t missing any other days. No one responded or be found! So today i get an email saying i have an appt. but won’t say what just the time. i thought i could quickly check and unsubscribe right away without having to pay a whole month I’m not using. Nope it’s pending in my back account.
No customer care to call. They have a phone number on my bank statement from previous withdrawals with styleseat so my bank gave me that phone number. Which just goes to a recording of a different company....
If you’re on the fence about joining or switching, don’t join and definitely switch! Far better services that offer so much more and they are cheaper! And have all the support you need :)

by TanyaRenee5

I have been using StyleSeat since August 2016. It took some time to get adjusted to the way things work with them. And I started liking it, even started using them for deposits. BIG MISTAKE!!! I had to reach out to them recently about a deposit of mine and they took FOREVER to respond. There’s no phone number to call, if you email over the weekend, you can forget about even getting a response. With square, I can change my debit card information for deposits, and still be able to receive my deposit the same day. With StyleSeat, they hold on to the money. I understand it is for precautionary measures, but there should be a more convenient way of verifying changes so that way it doesn’t stop the process for business owners. I expressed this to them three times and told them how I would be leaving StyleSeat because of how inconvenient it is and they basically said ok. Yesterday they confirmed with me that my deposit was going to the account that I had just updated it to. This morning i checked and they sent it to the WRONG ACCOUNT!!! So now I won’t even see my money!!! (I changed accounts for a reason) I get that I’m not the only stylist utilizing StyleSeat, however, QUALITY CUSTOMER SERVICE goes a very long way and they lack it. So I refuse to keep paying $35 a month when I can’t even speak to a real person or get an quicker reply. I’m fed up, and I’m done!!! StyleSeat will not get my business any longer. I will be transitioning out.