Setmore Appointment Scheduling Reviews

by OnoxO

Come on guys. I have been a loyal paying user for two years and a free user for another before that. I have raised this annoying problem multiple times and gave up on it. This problem of days automatically switching back to today by default on iPhone is annoying and it cost us a lot of wrong appointments. When you book someone and want to book someone else on the same date, you have to select the date again! And if you are not careful and do this every single time, you can book the wrong date and not realize it until the client shows up and the staff doesn’t! Happened just too many times! The support said that’s how it is designed by default but then how is it not the same for the iPad app? At least give us the option to change the behavior under settings? Please please please fix this!

by Courtney McCurry

Truthfully, I used to love Setmore. It was super easy to use very straightforward. You never missed anything with the way that it was set up. I had access to view all of my clients past appointments so it would help both of us know when they were in the last time, I was able to click a button and all of my notifications were right in SetmoreAppointmentScheduling and it was extremely convenient. After this latest update, I no longer have access to my clients past history. I no longer can see all of my notifications within SetmoreAppointmentScheduling , I only see the ones that are sent to my phone screen, my app glitches and it won’t show me appointments that have been booked and I have just had more issues with it than I ever have in the last four years that I’ve used it. I would love for them to bring back the activity button and I would love for them to bring back the ability to see my clients past history again, if the glitches aren’t fixed, I will have no choice, but to move to a different app for booking it is extremely inconvenient and very unprofessional to have as many glitches as SetmoreAppointmentScheduling currently has

by SpacePony666

The update for SetmoreAppointmentScheduling on mobile is absolutely abysmal. The 3 day view now is bloated, stretched, and much harder to read. To set an appointment it is now overly complicated, crowded, messy and confusing. It was far more stream lined and user friendly before this update. It’s a shame that so many developers don’t actually prioritize the user experience. I wish my app had never auto updated. It has disrupted my flow and made it harder to see what I have for any given day because I have to scroll for 40 frickin years now on 3 day view. I had to change to the daily view and that is also terrible. It is no longer easy to see, at a quick glance, what my day looks like. Very disappointing. I hope they change it back because it’s awful now.

by Dr.SuzQ

I have been using Setmore for two years and have had zero issues until last month when they updated the interface. Since, I have faced so many issues: them randomly changing all of my appointments (past and future) to different times; clients on my customers list being deleted and losing the data I used to track their visits; not being able to edit appointments; appointment reminders being sent for the wrong time; and the worst of all is my clients being flooded with emails with appointment reminders that were never made. It’s made me look so unprofessional and has created extra work for me. Currently, I am paying for the service but I haven’t been able to properly use it for over a month!! I am having to create appointments and send out reminders myself. Do yourself a favor and don’t waste your money. Find yourself a more reliable service like I will now be forced to do.

by Jay's Google Business Review

The lastest update required to continue using my iPad caused the days on the calendar view to be so large and spaced apart that I can no longer see the whole day quickly for booking without scrolling up and down. But worse is the fact that when I click on the persons name on the calendar it no longer shows me the address!!!! Why would they do this? Makes no sense. I now have to open the persons name on the maps just to see the address!!! And you need to be able to see the whole day to quickly decide if you can set another appointment when someone calls. What a mess! I’ll be adopting a new appointment app for iPads and switch over all my customers after years of using this one. In the meantime I have to do this on a phone instead of making it easy on the ipad

by Jekeltz

New update causing a lot of issues , not able to see full appointment names on my phone(too small?),got an iPad doesn’t support vertical lay , very annoying especially for the iPad mini this should make it usable , but it is extremely unusable for me when needing to hold iPad upright which is more comfortable cause I it’s small enough to hold in a hand , how just how can it not be uprighttt 🤷🏽‍♂️🤷🏽‍♂️ who hired the developers like what is that in 2024 ,last but not least you took away the employees permissions to not be able to look up customer names . As someone who provides a service , and has to look up customer names to book appointments you completely blocked me from being able to look up said customer ,i need to know their profile first to book a service not vise versa . How long did you test for bugs before releasing, update was definitely rushed or simply you’re unable to adapt and develop beyond. 🤷🏽‍♂️

by Mommyinfl

As much as I want to love SetmoreAppointmentScheduling, events and other items do not in a great into the iOS calendar. Additionally, you can only see about eight weeks out, anything else does not integrate. Despite multiple messages over the last three months looking for resolution, all I continue to get is, I’ve escalated your ticket. After paying in advance for a full year and not being able to access what SetmoreAppointmentScheduling was told to do, it is beyond frustrating. Updated to reflect they are asking me to reach out in their response, but I have three months of continuous back-and-forth with no resolution other than someone will get back to you. No one ever does.

by Arykathestylist

SetmoreAppointmentScheduling is very easy to use I have been using it for years now! I love the concept of how easy it is to book appointments for myself and for my customers. One thing that I don’t like about SetmoreAppointmentScheduling is that I have to (every once in a while) contact support because a customer doesn’t see an appointment time that they would like to book and it’s not because I don’t have the time available. For example I have a client that wanted to book me this Friday at 4:00pm the booking site says I have openings from 9am to 2pm even though my hours of operation are from 9am to 6pm! Therefore I have to book the appointment myself for them and it defeats the purpose of telling customers to book online! I have my booking site on all social sites and no telling how many customers I could be driving away because of my “lack of availability” and it’s irritating! Although I would choose SetmoreAppointmentScheduling over ol complicated Style Seat any day!

by D. Gooding

Overall I enjoy using Setmore because it’s pretty user friendly. There are a few minor features that could use improving such as being able to email receipts at end of any transaction and breaking down the details of a transaction including tips etc. Again, it is minor and isn’t a deal breaker in my continuing to use SetmoreAppointmentScheduling . I do have one major gripe... I had an issue when I integrated my google calendar to Setmore and called customer service for assistance only to get several representatives with a strong accents. This barrier made it difficult to understand one another as I had to spell the name of my company and spell my email address out 3 or 4 times when the rep was unable to pull my account up using my phone number. Three representatives, multiple transfers, and 30 mins later of missed callbacks later was very frustrating. I felt that things could have been smoother if my phone number automatically prompted my account.

by MikeCam32

Setmore is a wonderful scheduling app that is quite useful once you get the hang of it. about the different features it has like the booking page and the CRM features like emailing customers for reviews.

Recently, they just made a change to SetmoreAppointmentScheduling . previously when you were changing the business hours, it would also give you the option to change your staff hours along with it. Now this does not appear to be an option, which can be quite frustrating when you’re dealing with multiple staff hours in a seasonal business.

hopefully, they can change back to the way it was also I wish they had an option for coupon codes, and the option for users to join a waitlist if the entire schedule is booked up

by David1837362926

Bug: Importing from mobile contact doesn’t import address information. And after importing address-less contact and schedule an appointment, you can no longer add address to the client, it just show “something went wrong, please try again”

Overall

Pros:
1. very well designed calendar layout, it’s very easy to see what’s going on throughout the week.
2. Also extremely easy to schedule an appointment.
3. Syncs with website, so you don’t always have to stare at your phone

Cons:
1. adding new clients is a bit of a pain compare to other scheduling apps, especially most of my clients are directly from my contacts, and the importing system is a bit bugging as I mentioned earlier.
2. Also I travel to my clients, and with my other apps, they usually just takes me to straight to map app when I click on their address. Whereas this one I have to go into the address, copy, and paste it in the map app. After a while it’s a bit cumbersome

by Sunsheeezy

There were so many attributes that I had become accommodated to that the update has completely taken away. I no longer can: set my notifications to an hour before my service for reminder, schedule an event outside of my working house without having to change my settings so that EVERYONE else can do it as well. I have to press more buttons than before to do the things that I’m so used to doing because I had been using SetmoreAppointmentScheduling for years now; things as simple as being my booking link is now four presses instead of just one like it used to be. I rarely say this, but the update made of worse instead of better..

by Stylist_billy

The concept isn’t bad but execution lacks a little to be desired.
It’s not uncommon to open SetmoreAppointmentScheduling and see all of my appointments with the word “customer” instead of a name. I book a pretty full week so appointments without a name isn’t very helpful.
Also, when I often reduce the length of an appointment because I don’t need as much time as some of my coworkers to perform services. Every time I do this, SetmoreAppointmentScheduling automatically sends an email to the client that says their appointment has been rescheduled from time X to time X. This of course sends them into a tizzy and crosses massive confusion. There is zero reason they should be sent an email for this. I should be able to select the option of emailing the client or not like the web based version.
If a little more thought was put into the coding it would be a great app.

by Janet Chase

I have left two reviews before this. The first was how easy SetmoreAppointmentScheduling is especially the free version that I have now been using for almost two year for my small hair business. The second review was a few suggestions about what could be more helpful in the free version or possibly offered in premium.

This review is just to offer another suggestion. For a while now, I have considered upgrading to premium. The upgrades listed will be, email integration, ability to remove branding, online payment, video links, text messages reminders and, reoccurring classes and appointments. I am okay with just the free version but I wonder if some of my previous suggestions are available in premium. My only request is if you guys can offer premium trial 1-3 or more days. I just want to know how I can improve my business using the premium update.

Thank you!

by Boxigstsr Mind

I have used SetmoreAppointmentScheduling for my nail services for about 2 years now. I literally love everything about Setmore, it’s easy to use and the website is not complicating for my clients to book. The only recent complains I have from customers are that they received not only 1 email but 2 emails with different times for their appointment when they only booked 1 time.

And another improvement that would benefit the actual staff that uses Setmore, is if the website lets you have a “Confirmation Mode” like how Booksy have. The “Confirmation Mode” helps by letting the staff actually accept or decline the appointment instead of it being automatically accepted by SetmoreAppointmentScheduling . Sometimes, life events can occur so with that feature, it makes it easier for the staff to select if they can do the service or not.

by Lildarlynn

For free scheduling this is great. I have no real issues while using it on my computer. My only complaint is with SetmoreAppointmentScheduling itself. When displaying your appointments, it doesn't leave gaps where your open time is. It shows them in list form. It would be much easier to see when you are available if it displayed all hours of the day with both appointments and open time just like on a regular appointment calendar. Otherwise, it fulfills all my scheduling needs.

*Update: As of Aug 14, 2017 in SetmoreAppointmentScheduling , you can now see 3 days of your week in an appointment book format. So happy for this update!

There are another couple updates I would like to see on both SetmoreAppointmentScheduling and the website. These are not complaints just suggestions. For a free service I have been very happy! The updates I'd love to see are: 1)Easier access to a clients past appointments. Rather than have to look them up under the client list it would be nice to see them when you tap on their current appointment. 2)The ability to copy the current appointment to reschedule them for the exact same thing for their next appointment.

by Lkerriganfree

I’m very happy so far with this booking service for my company and just finally updated to the Premium level to collect payment from future clients and I’m not sure how I will receive this money yet because I’m not seeing it in the settings on SetmoreAppointmentScheduling hopefully I’ll figure it out later today on the main website or I’ll cancel the premium service so can only give four stars and some of my clients are computer illerate so I’m not using this service to much anyway but hopefully I’ll be able to land new executives soon

by Andrew Trojnar

I have been using Setmore for nearly 5 years now. I have requested several times that the team adds a feature I have requested. It would be nice if Setmore added a feature that allows the service provider to hold credit card information in file in the event a client no shows an appointment. I do not want to leave Setmore and cancel my subscription, but if this feature is not added soon, I may have to. Square Appointments offers this feature. I think it’s time Setmore gets with the times!

by TyeCapturez

Let’s just start off by saying I love Setmore it’s easy to use on all my devices. But I just feel like I’m missing something. I’m a photographer, I looked up booking app and website on google and Setmore kept popping up and I just gave it a go and absolutely fell in love with SetmoreAppointmentScheduling . I kept setting everything up, and I just felt like I was missing something. It’s booking friendly, but I just wish It is photographer friendly, like offer forms like quotes, invoices, contracts, questionnaires, and just other types of forms. If possible if we can have like a tab where we can just make a quick 123 website instead of having to use all these integrations. Another thing I won’t to mention is having the option to make as many policies for my business on Setmore with out being limited to how many characters are being used, and also being able to have the option to slap Logo on almost anything or create projects. I really been thinking about upgrading, and I really want to upgrade to premium and give you my money, but I’m hesitant. I normally don’t leave reviews on apps but I really like this one. If I’m asking for too much let me know. Love SetmoreAppointmentScheduling keep up the good work. 💛🫶🏾

by Kerbtron

Customer service is poor at best. Every time I would contact them my time zone would change to theirs, clients called asking if I was really open at 3am Sunday... I was planning on going to Square appointments but Setmore renewed my contract (100% my fault for not acting faster, I was notified a few weeks ago) and will not refund me. App is easy to use, just not worth the money to have text reminders. Check out Square appointments.

Edit: I was fully refunded. I am giving a 4 star only because of price. Being a single provider it is not cost effective for me.

by Jecaraph

Just downloaded SetmoreAppointmentScheduling and I find it easy to use except for one glitch. After setting an appointment, the agenda view places the appointment on the next day instead of the day you actually set. I was trying to set appointments for Monday & although the actual appointment info said Monday, it showed up under Tuesday’s calendar events. It’s really confusing and throws off your planned income because if you have appointments booked on Saturday, it actually calculates that income for Sunday, which is a new week. Please fix. Thanks!

by KristinAnn98

I’m thankful for SetmoreAppointmentScheduling! As a small business owner— dog groomer. I appreciate any and every “free” thing out there! I do like SetmoreAppointmentScheduling. Although it’s not “perfect”, compared to me writing something however I want it. It is helpful to keep track of weekly income and appointment reminders for myself. I would love to find an app that is specifically for dog groomers.. but let’s face it, we haven’t come that far, like our hairdressers. Would recommend as a starter app or to continue as long as you’d like. I’ve had it for almost a year now!

by Maestro Mitch

I’ve been using the Setmore App for over a year now. I have always been pleased with the online calendar and the mobile apps. I have recently decided to upgrade to the paid version. I can confidently say that Setmore has played a major role in creating more businesses for me. My customers often remark that I got the nod because of the ease of scheduling. I have been able to integrate it into my workflow easily. I also recently went to Office 365 and I have passed over the Booking App included in that suite. The customer interface looks good and isn’t too difficult to use. I’ll be very happy that I’ll have Outlook integration to make things a bit easier.

by Matt S 1989

SetmoreAppointmentScheduling has made my business and life so much easier. My employees see the updates immediately and know what I’ve put and they don’t need a call to go do the task I’ve updated in notes or a new appointment.

Here are issues in SetmoreAppointmentScheduling that needs fixing.

Every time I create a new customer it capitalizes the first and second letter every time and I have to erase it and then make it a lower case letter and type it again, this has been happening for a couple months now with there newest update.

Second issue is you can’t copy and paste addresses into the address section unless you type a letter first then copy and paste then go back and erase the random letter you typed.

Also please put a section for a optionally second email, sometimes i have multiple people who want the reminders.

Also I option to have appointments left on confirmed all the time and not choose what the status is of the appointment each time.

Also future reminders 3,6 and 1 year in the future reminders for future appointments it’s extremely needed for SetmoreAppointmentScheduling to create future business and keep in contact with my customers!

by Mimirose911

Looking into different booking platforms and came across SetMore. Haven’t started using SetmoreAppointmentScheduling for clients yet but the customer service so far has been top notch. Had an onboarding call with Anutham who went through the entire platform with me (both on computer and phone), answered all my questions and was incredibly incredibly helpful. He also shared his contact information in case we have any questions or run into any issues. In a world that is becoming more automated every day, it is so nice to have a real person to troubleshoot with. Thanks Anutham, we can’t wait to get started!

by Shalagurl

Setmore has features that most booking platforms make you pay for. The inclusion of setting up payments with square and being able to add links for free is a plus. I now have the paid version which will not only give my clients email reminders but also sms reminders should they put in their number. The only thing I think they should include is tutorial on how many awesome features they have! I basically found most of them just by using the platform! I love ❤️ my experience with setmore

by Sandjos

We tried to use FB calendar, but it didn’t sync the way we wanted it to. I tried the free version of Setmore and it worked just as I wanted it to. We purchased the pro app because we wanted notifications. Works as expected. Thank you

A year later. Love SetmoreAppointmentScheduling clients say it is easy to use. My only complaint is I wish we could search by phone numbers and other data like notes.

by Skinmaven

I’ve been using setmore for about 3 1/2 years now and for a free service they are awsome. I’m a full service spa company, we have extensive clientele and very detail services, I can add any time or change any can. I upgraded to premium within 3 months after signing up... and haven’t looked any other place since.... yes a few glitches but every app has that... their trials and error process is great, their always updating their app and customer service is quick to respond to any questions any time....! Awesome real time scheduling. Thank you setmore!

by GeeGabe

Let's face it, technology is not reliable. It isn't. This system had been great to use but there are things that keep reoccurring. I disable notifications from the settings menu (in app) and yet I still get notifications coming up that I know have been ticked to off. I sometimes have clients showing up wrong days due to UI errors in the design portion itself. BUT for a free service, you shouldn't be complaining. Hence the 5 start rating. There's way more pros than cons my clients love the fact that they can book online without any too bad of hassles. Don't get me wrong the application and software still need help but it's on the way to being one of the best scheduling systems out there.

by Wistiria

I needed help with scheduling my appointments and started exploring options when I came across Setmore. In the past I had to stop whatni was doing to answer phone calls, text messages and emails to book my appointments.
With Setmore, that’s all automated in SetmoreAppointmentScheduling . It was easy to setup and get going. I love how it sends out reminders and even publishes my prices to answer the most common questions. SetmoreAppointmentScheduling has truly made my life easier.
The best part is how affordable it is.
Well worth it.

by Admit It

Setmore was the perfect solution to my scheduling challenges. I have a small service business. I had been booking all appointments via text and phone calls. It got to the point where I was spending as much time booking appointments as I was servicing appointments. Literally 30 minutes after setting up Setmore and adding a link to my web page I was ready to start accepting appointments. Today all appointments are scheduled through Setmore saving me significant time and freeing me up to deal with other aspects of my business.

by Arika G Car

I do like SetmoreAppointmentScheduling but I haven’t found where I can cancel a client so I just delete the appointments and I would like for me to be able to check them done or canceled or no show or something like that but I do love it!!

I know how to delete a client. I’m talking about marking it as a no show or a cancellation . It would be great if I can go back and look at how many cancellations or no shows I’ve had rather than just deleting the appointment

by The Coro Latin Barbeshop

I tried many app of here, but set more is the perfect one. First, When I use a app before I tried to contact them to ask them any questions about the service, those customers service never answered and if some of the answers it was like A week after. But Setmore not. They answer my question right there at the moment that I made the question.
My customers love it and I love it more that right I use (Setmore)

by Ksbreen

I’ve been using setmore for years. I run multiple business that I can easily create different services for all my clients. I even add in my doctors appointments for myself and family so I’m never over booked. You can easily make a decision on what services appear to the public and what stays private for your own scheduling. I recommend SetmoreAppointmentScheduling to anyone who needs something that looks professional to organize their clients and appointments out.

by Baber Shop

I’ve been using SetmoreAppointmentScheduling for my barber shop the past couple of weeks and set it up three months ago before reopening the shop after quarantine. It was user friendly and I’ve learned so much through the great customer support team. I like that SetmoreAppointmentScheduling is solely focused on your business and great options for staff members and clients. I highly suggest SetmoreAppointmentScheduling for many businesses requiring appointments and structure to their schedule.

by IPad User Girl

With any program that has flexibility, there was a little bit of a learning curve. Tech support was awesome and had me rolling in no time.

I am very happy I only told a few of my students at first so I could work through learning the program. I immediately figured out what my issues and needs would be and how to handle the program to best suit my business. Rolled it out to everyone else hours later.

Highly recommend!

by Vshaffer17

I’ve been using SetmoreAppointmentScheduling for 2 years now for my small hair business. I’ve seriously loved it the whole time & have told all my fellow cosmo girls about it—they’re paying like $25+/month for basically the same thing. It’s perfect for my small business —if I were an actual salon with multiple employees i would definitely pay for the premium version because it’s so affordable. Give Setmore a try...i promise you’ll love it!

by Beezus70

I tired Calendly, SimplyBookMe, and a few more. I settled on Setmore and really enjoy using it. It’s simple, well thought-out, great support, great functionality.

The only feature I need that’s missing is the ability to send follow-up emails after a class or session, but I was told they are working on adding that.

Special shout out to SALMAN from the onboarding team for taking the lime to set me up thoroughly and properly. Excellent onboarding experience, at no charge, even though I’m a very small client.