Contact Square Appointments Support

by Sweetchicluv

I’m not sure if this is the only way I’ll get an email back or a call back. Yes I know it’s a pandemic and I’ve been really patient for a month but I haven’t received help in OVER a month. All I want to do is get into my account but I can because it’s connected to an old number. I can’t even get in touch with anyone. I’ve put in 4 requests that said they’ll be in contact within 24 hours. Well that was weeks ago. The only company that’s been answering me is Squarespace! I’ll definitely delete my account and every single time someone asks me about using this company or app I will demand that they try another company because obviously they do NOT care about their customers or their business. The fact I have to use a whole different system now is beyond me. The app even changed my days off permanently. I use to be off on sundays but it switched it to Monday’s now that’s what everyone sees when they book. Only person that helped me was a Twitter help center agent. But even then they told me to go somewhere else for help. I’m truly livid and never been so disappointed with customer service my entire life because it’s something I take SERIOUSLY ! Never again. And don’t waste your money.

by Dkmcgill

Just set this up yesterday. I’m a massage therapist and work in 2 locations. I hate that I have to sign out and then back in to change locations. Very inefficient. On the computer I just use the drop down to easily switch but not on my phone. Might be a deal breaker for me. And once people start scheduling themselves maybe it would not be as big of deal but I have a good amount of elderly clients that won’t book themselves but appreciate the text reminders. Or a lot of people just schedule again at their appointment so I want to just put it in quickly. The client part where they book gives them an option to change locations. Why shouldn’t I be able to as well? Also-why can’t I see all of my appointments regardless of the location? Maybe with a different color or something but I want those calendars to be able to merge. Otherwise it seems simple and I like it. But if I can’t toggle back and forth or quickly glance at my week with ALL appointments then it is just another unnecessary step that makes use unlikely. Please change this! I really like it otherwise!

by Halltheway

This no show cancellation policy Square has is absolutely useless due to the customers are given the option by square, to take off the card that was put on file at any given time after they have made the appointment. This in no way protects us from no show clients.

Placing the card on file, when the seller/ business owner request for it, shouldn’t be optional. There are two boxes that you can OPTIONALLY check off when trying to book. The client can still book the appointment without saving their card on file within this feature. Does that make sense? I pay hundreds to thousands paying your fee so that I could have this one feature. I’m researching more options now, because why should I keep paying your fees when you offer me no protection.

This needs to be changed! Once you put your card on file, you should not be allowed to take it off unless you cancel that appointment under the cancellation policy provided by that business, they agreed to.