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As a private practice of 12 clinicians, I liked how Schedulista was able to sync with multiple calendars. The monthly fee is reasonable for all the features that are offered. The reason for my low rating is when I embedded Schedulista into my website (Squarespace), the full screen only showed sometimes. When my clients would go to my website to schedule they would able to go through the entire process but then not see a confirm or submit button. So then they wouldn’t schedule. When I reached out to IT for help, initially they sent links to things that were not my problem. Then I was able to chat with a person who then sent links for the same things that were not my problem. I sent a final email about 2 months ago. No one responded. I have left Schedulista. I would rather pay more for a scheduling system that works so that I am not losing potential clients.

This is a great platform! I especially love the credit card capture that allows me to charge later. The scheduler doesn’t transfer the appointment info into the calendar, which means that I have to go to my email, FIND the email, and go from their in order to view my appts. It would be nearly perfect if the info was automatically uploaded into my calendar, like Appointlet does. Also, the calendar syncing function can be a little more user friendly. The function has failed before which makes me and my staff nervous. All in all, I enjoy this platform. Those couple minor fixes would make this perfect.

Overall I enjoy the service and clients appreciate the ease of setting up appointments. As an owner of a busy barber shop, it can be frustrating, because while some stylists can be slower than others, schedulista only allows the entire business as a whole to operate on the same appointment duration. So if I want to take clients every 30 minutes, while a slower coworker needs to book out at 45 minutes, there’s nothing I can do. I have to take clients every 45 minutes so that the other barber doesn’t get behind. Waste of time and money for myself and other faster stylists, by being forced to limit our clientele volume to accommodate slower stylists. Service times should be set up individually per stylist, not as a whole. Also the app interface was quicker and much simpler to use before...sure it looks nicer and some much needed updates and services were introduced, but could be so much more intuitive and responsive. This service offers more strengths than weaknesses, but the weaknesses can be extremely limiting to a busy salon environment.