TeamViewer QuickSupport Reviews

by Rodspug

TeamViewerQuickSupport was used in a PayPal scam. When I tried to call about an erroneous charge in December from The Best Franchise Store the customer service people had me log into TeamViewerQuickSupport to take over my phone and have full view as I logged into my PayPal account. When I started asking questions they got hostile. At this point I knew it was a scam but I kept going to see how they were going to “help” me. They wanted me to open up an app to pay in Bitcoin? I laughed and said I didn’t think so and they hung up on me.
I was scammed out of $229. dollars from The Best Franchise Store that posed as Dyson. Please do not listen to ANY Customer Service agent that asks you to log into TeamViewerQuickSupport. It is a Scam.
DEVELOPERS - You clearly see a trend here! 95% of these reviews are telling you that they got scammed using Your App including me. CAN YOU ADDRESS THIS AND OFFER ANY KIND OF SECURITY OR HELP TO INNOCENT CUSTOMERS? All you do is praise the reviews of people saying your app works great. It’s probably coming from the Indian Scammers that you support! This is ridiculous! Please reply and offer any solution and security. Rise up and be accountable.

by Sabrina Iris

I was trying to get ahold of Lyft consumer service 1800 number and my google put this 1800 number at the top of the list. When I called they asked me to download TeamViewerQuickSupport so they can help me get into my bank account to give me the money back into my account that was over charged for one of my Lyft rides. When I was speaking to this fast talking scam artist he told me it had to be a big time bank not just a banking app like Current which the charge was placed on through my apple. Once they told me it doesn’t matter if it is mine or someone else’s account I knew something was up. I turned off the screen recording and hung up they called back to back until I blocked their number from calling my phone.
I’m honestly surprised they don’t delete TeamViewerQuickSupport from being downloaded since it’s apart of scamming people.
Watch out I wouldn’t fall for it if I was you.

by Bkbsplash

TeamViewerQuickSupport was used to scam me! I was having issues with pairing my Apple Watch and I googled “Apple support number” and clicked on the first thing that popped up. The lady that answered the phone told me to download TeamViewerQuickSupport to screen share, she then proceeded to have me open up my Settings on my phone went through my Apple ID and wanted me to go into Apple wallet which I do not have set up thankfully. After these red flags she then asked me to open up my Cash App because “Every app is connected to your Apple ID and we just need to verify your Apple ID.” After arguing with her about why she needed to go to CashApp and against my intuition/better judgement telling me there was no reason for this I opened TeamViewerQuickSupport for just a second. I then got a terrible feeling when my routing number popped up first thing so I quickly exited cash app, ended the call and deleted this screen sharing app.

by Stupigvxgtvfs

I was scammed using TeamViewerQuickSupport I thought I was on the phone with Apple support getting help (I googled apple contact and clicked the first link they fouled me it looked like a real apple web page)on some charges so the guy told me to download TeamViewerQuickSupport so that he could see my charges he then asked me to go to my bank account so he could see my account number that was charged I thought abt it like wait a min first of all why would Apple even have me down load a app like that and why would they want me to log into my bank account to see my info that was a sign and he was very hostile with me on asking for help on how to get to where I needed to be which was also a clue so I hung up before he even could see my account info this was very fishy another this he told me to put my phone on to never lock so after I hung up I made sure I changed my screen lock timer back and deleted TeamViewerQuickSupport I just pray he still doesn’t have access to my phone even after removing TeamViewerQuickSupport and resetting my phone my mom always said technology is the devil and she was right!

by SingleMomSuzie

I got a call from someone saying that they were Apple on my home phone which was a red flag now that I think about it but they freaked me out because they said someone was logging into my iCloud from an international location and they wanted to see if it was me and then they said that they are trying to do fraudulent activity using my information and then they asked me to download TeamViewerQuickSupport and wanted to share my screen and when I asked why they said so that they could make sure whoever is trying to use my information for fraudulent activity overseas is stopped.
I told them that I would call them back Because I was busy and they tried to keep me on the phone and said they would call me back I hung up and called Apple and they said there was no one from Apple that had called my phone that day or even that month. Now that I’m reading the reviews it seems like TeamViewerQuickSupport is a common app used for scammers so I highly suggest no matter what you don’t use TeamViewerQuickSupport it was probably created by the scammers themselves

by Scam0009823)

Please don’t download TeamViewerQuickSupport they are SCAMMERS.
I googled Apple support trying to find my missing phone and just clicked on the first number that popped up. I called and they took me through some weird process. At a point I wasn’t comfortable with the whole thing. He asked I open my cash app or zelle I told him there’s no need for that. I opened my bank app and he went through it claiming that he wants to dispute the transaction. Again Apple support doesn’t dispute transactions the bank does that. Immediately I suspected some fraudulent activities and blocked my card while still on the screen share with these scammers and he said I actually don’t need to block my card i replied that’s none of your business. Immediately I stopped the screen record and ended the call. These guys called back with another number and I told them they are scammers and shouldn’t call my number. Told them I will visit Apple store myself. I was lucky they didn’t get money from me but someone else might not.
PLEASE DONT DOWNLOAD. THEY ARE SCAMMERS.

by Severj

Like other reviewers, I also received a Robo call claiming to be from PayPal. Nothing about it felt right, starting with the hold music! The customer service rep informed me I had two charges for $500 and $900 that had been made in the past day. (Google Play gift card and a bike shop in CO). I declined to authorize the payments. The service rep then said he needed to pass me onto security to complete the claim, but that I needed to download TeamViewerQuickSupport to work with them. Red flag as I was already in the PayPal app. I did go to TeamViewerQuickSupport Store and looked at the reviews. When I told him it looked like this was a scam tool he was very quick to defend himself and provided all sorts of identifying information. I got a name and badge #. Who has badge numbers? Also, while possible, I questioned that a guy with a thick Indian accent’s name was Eric Wilson. Bottom line, another red flag. I hung up and called PayPal and they had no record of any charges. I changed my password to be safe and passed on the scammers # and info to actual PayPal.

BEWARE!!

by Seniorcitizengotscammed

I GOT SCAMMED.

I got an email from Apple that looked legitimate, but to be safe I called the number at the bottom of the message rather than hitting reply. They answered the phone “Apple technical support” and they asked to access my all devices. So I stupidly gave them access until they started asking about my Social Security number and my bank account numbers (which I gave them, because they said they were processing a refund — which I had, in fact, asked for) and they thanked me for being so cooperative.

I was flattered until they asked for the PIN number to my bank account. At that point, I had a panic attack and hung up because I realized this is a SCAM. Now I will probably have to delete the hard drive on my home computer, monitor all my credit cards accounts, and go to my bank on Monday to put a freeze or change my account number. Do not allow anyone into talking you into downloading TeamViewerQuickSupport. APPLE, if you’re listening, take it OFF TeamViewerQuickSupport site!!!!

by Retracnire

I googled Apple Support and thought I was calling a real Apple tele numb. They had me download TeamViewerQuickSupport, and claimed they were walking me through steps to secure my Apple Wallet. I was suspicious but I had called them so kept telling myself not to be paranoid. They stole over $3,000 from me. Claimed because I was compromised they had to secure my Apple wallet, and I had reasons to believe I had been compromised that is the reasons I was calling. ‘Apple’ but it wasn’t Apple must have been an add. All I knew was it was the first number that came up for Apple. So since I was calling them I was soo trusting. TeamViewerQuickSupport serves very little good and should be removed. There should be a warning to people when you down load it that reminds you to only screen share with say a relative. If this company was responsible there would be a flag that points out even if you call a company such as Apple or EBay they will not ask you to use TeamViewerQuickSupport and you should run as soon as they mention Venmo and Cash App etc.

by Abba Shola

i got a call saying that my apple account ID had been breached and i pressed 1 and then a man came on the phone and said that my account had been breached from russia, china, and mexico. i believed him because i had made the mistake a few weeks ago and gave my info out to someone by accident so i thought this was the result of it. he told me to download TeamViewerQuickSupport and walked me through it and it started recording everything on my screen. i was even paranoid seeing the bad reviews and he said it was “because it is a new app and covid” i got scared and hung up. even more terrified when TeamViewerQuickSupport continued to broadcast (record) my screen and i had to hit cancel and i restarted my phone. this is an app that scammers are using so that they can broadcast your screen and gain access to your information. if you get a call about someone breaching your apple ID, call APPLE INC to make sure it’s legit. this was a scary experience because i had trouble with scammers in the past. please be careful!!

by DrD71306

Today I received a phone call sounding like a legit recording saying that my Apple ID and password have been compromised. It directed me to this call-center and right away I knew that it had to be a scam because it sounded like a telemarketer scamming room with a whole bunch of foreign voices .
Don’t get me wrong I know call centers are now all outsourced but this was just not your normal fraud call where usually when a fraud detective calls you you can hear them very clearly on the phone and this one sounded like you were calling an outsource telemarketer phone call. They wanted me to download TeamViewerQuickSupport like the other review stated I was very apprehensive because why would Apple fraud department asked me to download an app when they have all my information when I started looking at the review..And then quickly the guy changed his tone of voice and said that I was probably just buying time because I didn’t believe him why would a fraud detective say that I am mediately hung up

by Nagahs

yes this is real ... TeamViewerQuickSupport was used to scam me too , I was having issues with my location and I googled "Apple support number" and clicked on the first thing that popped up. The guy that answered the phone told me to download TeamViewerQuickSupport to screen share, then proceeded to have me open up my Settings on my phone went through my Apple ID and wanted me to go into Apple wallet asked me to open up my Cash App because "Every app is connected to your Apple ID and we just need to verify your Apple ID." and when I said no this is not right he said ok go for Home Screen and find anything work with Zelle or any app you pay money with it.....After arguing with him about why he needed to go to CashApp and against judgement telling me there was no reason for this I opened TeamViewerQuickSupport for just a second. I then got a terrible feeling when my routing number popped up first thing so I quickly exited ended the call and deleted this screen sharing app. DON’T DOWNLOAD TeamViewerQuickSupport IT IS SCAM.

by AllisonR0215!

TeamViewerQuickSupport is used by Scammers do not download if asked by the supposed “support team members” I was scammed out of $700 yesterday. I got an email from PayPal trying to confirm a purchase for a $500 Iwatch that I did not order. The email had a tech support number to call if you need to cancel and refund or check on the purchase. I called that number and the first thing they had me do was download TeamViewerQuickSupport then proceeded to walking me step by step on how to get my money back. I unfortunately didn’t catch on to it what they were doing until afterwards. I had to go close my checking account and open a new one due to this. I also have to go get my phone scrubbed and cleaned professionally to make sure they didn’t leave anything behind that can compromise my phone or sensitive information. I’m so mad at my self for not realizing what they were doing before they stole $700!!! DO NOT DOWNLOAD APP IF THWY ASK KNOW IT IS A SCAMM AND HANG UP THE PHONE IMMEDIATELY AND BLOCK THE NUMBER!!!!!!

by Awesomuge

First of all, I was not scammed out of money but they attempted to. I was trying to call Apple support when I reached some tech guys (I spoke to 2 different ones, the last one gave the name of Ben Thompson) from India asking me to download TeamViewerQuickSupport so they could screen share and fix my problem. After doing so, they prompt me to scroll “slowly” through my apps. (Now I know this was so they could see that I had an online banking app on my iPhone). After sending Apple verification codes to my email and text message, they tell me they are unable to verify my identity and must complete a “demo” payment through my Chase app. When I tell him, I’m not doing this and I will take my phone into the Apple store he becomes irate and yells that all Apple stores are closed and I must complete this on the phone to fix my problem. Needless to say I did not fall for his scheme. Please protect yourselves and your hard earned money!!!

by CJ's Iphone

I called what I thought was a PayPal number regarding unauthorized charges in my PayPal account. They had me download this and then got access to mirroring my phone while I transferred money to them from my bank account!! So they saw it all. I had to close all my accounts etc and I don’t know if this leaves a marker in your phone to continue monitoring it. At the very least if this is a legitimate app used the creators should come in here apologize and realize they are being used by scammers and research it. Don’t. Download. This. App. it will be a nightmare for you!!!

I don’t blame TeamViewerQuickSupport or developers but they could at least address this with everyone that fell for these scams. To just say thank you to the ones it works for us not very customer service oriented and shows they could care less. Again not their fault but take some initiative to at least appear like you care!!!

by John SC.

I know it most likely won’t do much, but as a technician that has used TeamViewer as a service for years, I’m leaving this review in hopes that some people will realize TeamViewerQuickSupport is legit. Yes, there are malicious individuals that will abuse the features of TeamViewerQuickSupport to scam, but TeamViewerQuickSupport is designed for people to get assistant with various functions of their device. It is not the banks fault that you handed a random person the key to your home, so please don’t hate the company or the developers all because a malicious third party that is completely unrelated to them tried to scam you. Their product is solid, and does what it says. Like I’ve said, I’ve used TeamViewer for years and never have had an issue. Just don’t give personal information to absolute strangers that you haven’t verified and you’ll be fine. Also, when you search “Apple Support Number” and tap on a number that belongs to apple, in the small box that pops up asking if you want to call them, it will even say “Apple Verified” on iPhones running iOS 13 or later, so I don’t know why people keep saying “I called the first number I saw and got scammed”. Anyways, stay safe, and ALWAYS: 1. Verify 2. Verify 3. And most importantly, Verify.

by RyanTheTechMan

TeamViewerQuickSupport is NOT fraudulent. People are just being dumb and not noticing that they are being scammed. Sure, this is a way you can get scammed, but come on, USE YOUR BRAIN!! Don’t ever show your password to anyone! It’s yours! Plus, Apple NEVER CALLS YOU! Stop being dumb, it’s a good app. Don’t review it negatively for being bad at noticing that who your talking to is scamming you. For its use, TeamViewerQuickSupport works perfectly fine and I recommend it for anyone wanting to share their screen for help from a friend. Just don’t connect with a stranger! STRANGER DANGER! Isn’t that what you have been taught?!?!? I mean really.... how much more do I have to say.

Use TeamViewerQuickSupport if you are wanting help from A FRIEND. It is a perfectly fine app.

by C Farber

I’m purely leaving this review to offset the geniuses that are rating it poorly because they were fooled into letting someone view sensitive information on their devices. Not too smart if you ask me. Just like you should not tell someone personal info over the phone, clearly you should not SHOW them this information either! And then turn and blame TeamViewerQuickSupport?! Wow
That is in no way the fault of TeamViewerQuickSupport. TeamViewerQuickSupport does exactly what it says it’ll do. It allows someone to view your iOS device screen. This can be very helpful if you are trying to help someone with their device. I tested between my iPhone and my iPad, my iPhone and my MacBook. It works

by SoKool71

TeamViewerQuickSupport works perfectly fine. It’s from Team viewer and IS NOT a scam app. Unknown people use it to scam you guys out of your money, t doesn’t make TeamViewerQuickSupport bad. That’s like saying GMail is a scam app because you allowed account access to that Nigerian Prince who wanted to hide his fathers money in your account lol! Be smart people and use some common sense.

TeamViewerQuickSupport allows you to give screen access to someone who can help you on your phone trouble shoot your phone or help you walk through something you might need help with. ONLY allow people you know this access, or they may gain sensitive information about you if you allow them to view your info. I can use this to help my father in law in another state setup or help learn something on his iPhone just like I do for his desktop! Learn to use the tools and stop Lamont them for hitting yourself in the face with it.

NEVER GIVE STRANGERS ACCESS TO YOUR ACCOUNTS OR SEND THEM MONEY.

by Thatoneguy08

TLDR: Don’t be a stupid user. App works great!

TeamViewerQuickSupport works great! It does exactly what it is supposed to do. It’s not the apps fault you are a stupid user.

****The reason for all the bad reviews is completely user error.****

If you don’t let them in they cannot get in. Simple as that. If the link looks shady don’t click it. If you didn’t request support don’t click it. If you don’t use the account i.e. PayPal then don’t click the link. If you don’t recognize the sender don’t click the link. If it asks for permissions on your device stop what you are doing and close out immediately. If it is sent from a generic email that is garbled don’t click the link. If the logo looks off don’t click the link. If there are grammatical errors don’t click the link. If you have never heard of this feature don’t click the link. If it asks you to log in don’t, go to TeamViewerQuickSupport or navigate to the webpage outside the email or communication. If you were not expecting it, don’t click the link. If it is asking for money stop what you are doing and close out immediately. Go to the manufacturer’s app or the company’s website from a browser by typing the address in manually or google it and verify the claims in the email or whatever form of communication you are getting scammed on today.

by Jb-217

I do remote support all the time so I was really REALLY excited to be able to find a way to support iPhone users. After trying it on both my phone and then later trying to “support” my parents I can easily say that this is a worthless app. It is WAY TOO HARD to get working and impossible for non tech savvy people who are going to have to put this on their phone to get help. Devs need to imagine trying to help their grandma instead of someone who is already technically inclined and wouldn’t be asking for help anyway. The correct sequence of events:

1. I text the user a link which loads up TeamViewerQuickSupport Store with the correct product.

2. They download and open TeamViewerQuickSupport . Any approvals are one simple yes or no button to authorize access.

3. They read me their id number - NOTHING ELSE SHOULD BE SHOWN ON THIS PAGES.

4. I type in their id and press connect.

5. Done

That is it. Videos going in and out of settings and lots of info is just a PITA. I ended up giving up on helping my parents after 40 mins watching them through FaceTime trying to get TeamViewerQuickSupport to work. Don’t waste your time.

by Pete In Redmond WA

I've been providing technical support using TeamViewer for many years now. I became very excited when I saw a version for the iPhone. Thank Goodness I didn't immediately purchase the licence!!! Sorry folks, this isn't a way of providing technical support, it's a wonderful way to upset your customers even more by continually asking them to continue sending more screen snapshots! What you've provided is a waste of my time.

by Snack It

1) it can take screenshots, but while a person on other side manages to take a screenshot, i explain faster verbally everything;
2) you can not preconfigure email account, it just doesn't work. there is no option for ports, security type is only ssl. Even with that limited ability the email profile wasn't created;
3) file transfer- where it finishes? i tried to upload jpg, expecting to find it in Photos, but it wasn't there. Also, upload dialogue has bugs: it doesn't show the progress, it looked like it stuck. After pressing Cancel button i found out that files have been transferred, but as i said i could not see them anywhere

by BachelorPegasus

I have iOS 11.2.6. I follow instructions, using my team viewer on my computer. Even though a connection could be made, there was just no way for me to initiate the screen recording. I swiped up many times to show the control center, but below the flashlight icon, there just was no button for me to touch to initiate eight screen recording. Very frustrating.

by Adamjb14

TeamViewerQuickSupport shows me to better support my remote clients by remotely viewing their iPhone or iPad screens.

The setup is somewhat convoluted (Apple's fault), but my main problem is that the connection only seems to last a few minutes before timing out. And I pay for this feature!

by Mredig

Apple doesn't allow for apps to control outside their sandbox. This is a security implementation that is standard policy for all apps. So, considering that, the capabilities it DOES have are quite helpful. You can get the client to send you screenshots and can provide profiles to set up email (imap, pop, and exchange) and wifi.

by Spence.p

Screen sharing works well, even though it’s limited to viewing with no direct interaction. This is a HUGE upgrade from previous versions of TeamViewerQuickSupport ! Finally, a reliable way to remotely see what my clients are doing on their screens! Too bad that iOS requires such a convoluted and complicated procedure to make it happen - I’m worried that my oldest iOS users won’t be able to initiate a support session without already sharing their screen with me!

by Kernian

I have used TeamViewer to assist my elderly parents on their computer, and now on their iPhone and iPad through quick support.

This application works flawlessly however it is not very intuitive, but once you set it up, it works perfectly.

Someone rated TeamViewerQuickSupport at one star and then put instructions on how to make it work, so that anyone experiencing difficulty would be able to read how to set this up properly. Please go to the one star ratings and follow the instructions.

by Rkricketts

Everyone that’s complaining that TV QS only does screen snapshots needs to understand that it’s an Apple limitation, not TeamViewer! Blasting TV with low reviews stars is unfair and only demonstrates the reviewer’s ignorance.

ios11 finally allows live, real-time screen sharing. ios11 still does not allow interaction, but at least you can see what the other end is doing and guide them with what to do. That for me is already priceless. Yes, the perfection would be interaction, but this is a huge improvement!

I love TV and I’ve been a paying user for years.

by Pal654789

Their products and prices are excellent. I have used their team viewer for PC solutions for personal use for free without any issues for a while now. We’re talking our old PCs Used as media centers with low ram and resources, new PCs where their technology has to be massaged to fit with legacy connectivity and childrens’ laptops Where anything is possible as far as the making changes without telling their family IT admin...Coming across this iPad/PC screenshot business is not a big deal in my mind because I am certain that if there was a way to control it, without jail breaking, etc, they would’ve figured it out and created a wonderful solution for us to utilize... probably for free. Glad to give five stars.

by Lilwillyj

I absolutely love TeamViewerQuickSupport, 5stars. However, I think you should create a VPN app for iOS (or a option on the main app) to connect to your home computer not only would it make it easier to connect remotely, but people would be able to do banking and other things on public networks. Or another idea would be instructions on TeamViewerQuickSupport to set up a VPN on IOS specific to each computer.

by I Lol At Stupids

I work as an IT consultant. TeamViewerQuickSupport is the bees knees. I can work on a computer remotely and fix issues from my phone! I think the other people are whining about a few features that the mobile app doesn’t have. In my mind it’s to be expected on a mobile platform. I use TeamViewerQuickSupport everyday for work. No hassles.

by Pdub-Wolffsystems

The reviews that gives this 5 stars are spot on. I can’t tell you how invaluable it is to be able to view someone’s iPad or iPhone since they often have difficulty explaining how something works. This exceeds my expectations... it is easy to setup on their end once you get how it works with screen sharing.

by IVoyou

Then you should be blown away by the capabilities of and possibilities for TeamViewerQuickSupport! It is so simple for the person that needs the technical support (client) to initiate the request for support and to share screenshots of the issue they are having with the person giving support (tech). Once a request for screenshots has been sent, the screenshots are automatically shared with the tech. This allows for the client to take screenshots along the support process so the tech can describe which buttons to hit or information to enter and ensure that the client is inputting the information correctly. The beauty is the client does not have to jump back and forth between the issue they are having and the QuickSupport app to share the screenshots, they are sent to the tech automatically! Push notifications of chat, screenshot requests, and even text sent to the client's clipboard from the tech are amazing tools that allow for support calls to move along very quickly and smoothly! Not to mention the power user tools of pushing down Wi-Fi and email configurations! This all fits within the Apple app limitations, but it also keeps things safe too keep the remote access from being abused. It would be nice if you could use the TeamViewer iOS app to support QuickSupport requests, but that isn't a huge deal as you can use TeamViewer iOS to remote into a computer that can do the assistance. Great app, and I am glad I found it! Five stars!

by FritzieFresh

I've been using it for years on windows to help aunty and mom from a distance. It has been consistently useful and easy to use. Now, the capability for iOS make it even more useful.
Thanks Team Viewer!