Contact Go PEMCO Support

by CSW Seattle

As a couple of others have mentioned here my Pemcodometer score plummeted overnight for no reason. On August 29 my score was 99 and the next morning (no intervening trips) it was 84. My phone distraction score was a perfect 100 and it dropped that night to 78 and is now 66 despite the fact that I have not once used my phone in the car while driving during this whole period. In fact, I have not taken it out of my pocket once. So far, Pemco’s customer service has done nothing except come up with reasons my phone is showing activity. They vaguely claim that taps are being detected, however all my trips (300+) have perfect, 5 star, phone distraction scores and customer service will not/can not address my question about why the score dropped overnight and is continuing to drop despite perfect drives. In addition to all this the “hard braking” scoring has obviously changed although they deny it. I have very few hard braking dings, but after August 29 they are impacting the overall trip score much more. I believe I’m also seeing more false negatives and am keeping my dashcam footage as proof. For the 45 days prior to August 29 I was happy with the program, but now I am quite disappointed and unhappy that Pemco is not taking the initiative to find out what’s going on.

by Panda19181

There is a feature that tracks your driving and scores you, and if your score is high enough after 91 days you may be eligible for a discount on your insurance. However, the feature is terrible at tracking and does not work well at all. In order to actually get a good score, you have to drive like you’re 100 years old and like it’s your first time behind the wheel. Ever since it has been tracking me, I’ve had to deal with many angry drivers because I couldn’t keep up with the flow of traffic since the app would classify it as speeding. Almost every turn I make is also classified as hard turning, even though in reality it’s a normal turn. The app also does not have a solution for that and simply just tells you to take another route to avoid being marked for hard turning, however there’s no other route I can possibly even take. This tracking feature is just absolutely terrible.

by AndyHomer

I had a high 90’s score for almost the entire driving monitoring after driving like a 92 year old grandma. After the newest “update” my score goes from 99 to 81 overnight. Now continues to go down despite “perfect drives” in the final week of monitoring. Sometimes it goes down even when I’m not driving. This is a total scam.